• Roomster

Roomster

Overview

Roomster has a rating of 2.78 stars from 4,114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomster most frequently mention customer service, credit card, and read messages problems. Roomster ranks 1st among Roommate sites.

  • Service
    363
  • Value
    336
  • Shipping
    168
  • Returns
    234
  • Quality
    419

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 60%
Positive
33
Neutral
4
Negative
18
42
See all photos

What reviewers want you to know

Positive highlights

  • For searching roommate the customer service of ROOMSTER was very useful.

Critical highlights

  • Paying to view messages is kinda... cruel in a bad rental market
  • Sending an opinion survey 2 seconds after taking credit card information is a very bad sign.
How would you rate Roomster?
Top Positive Review

“It does the job!”

Edward W.
3/5/23

I need a short-term furnished rental at a reasonable price in ahigh-rent area, San Diego. I found several suitable options.

Top Critical Review

“Bad user interface and deceptive cancelation policy”

Jared D.
1/2/24

The one thing I will say is make sure to confirm with someone that your subscription has been canceled. Despite what they say - deactivating or suspending your account does not stop them from charging you. They also say you can cancel just by clicking cancel but no such button exist. I do not recommend.

Reviews (4,114)

Rating

Timeframe

Other

Reviews that mention popular keywords

view messages (24) customer service (67) credit card (37) message people (29)
Thumbnail of user mayw31
1 review
0 helpful votes
August 6th, 2020
Verified purchase
Thumbnail of user reneel215
1 review
2 helpful votes
November 11th, 2020
Verified purchase
• Updated review

Easy process

Reason I chose this business:

To find a room

Reason I chose this product:

Seems easy to meet people

Value
Shipping
Quality
Easy process
November 10th, 2020
Verified purchase
• Previous review
Reason I chose this business:

To find a room

Thumbnail of user sanyas9
1 review
0 helpful votes
July 24th, 2020
Verified purchase
Thumbnail of user ziemiay
1 review
1 helpful vote
December 30th, 2020
Verified purchase
Thumbnail of user danielh2923
1 review
0 helpful votes
September 7th, 2023
Verified purchase
Thumbnail of user jamesg2216
2 reviews
1 helpful vote
January 30th, 2022

I've just started with Roomster and it's been a very positive experience. I've received some very good inquiries concerning my furnished room for rent. In addition, their tech support is very good. You go to their chat box type your questions and within 10 minutes one of their people will send a reply. In addition you can continue to chat with this person to clarify or receive further direction! You back. Getting in touch with their people so quickly is what got me through the website and how to list my room.

Tip for consumers:
Got me some great leads for a roommate.

Service
Value
Thumbnail of user michaelt3838
1 review
1 helpful vote
April 6th, 2023
Verified purchase

I just started using the website last night. Very user friendly. A lot of clicks are not required. Wonderful interface. Small complaints: a lot of duplicate ads and I think all posters with rooms or places to rent should be required to upload photos.

Reason I chose this business:

I need to move quickly and find a safe, clean, quiet place I can afford.

Thumbnail of user frankv388
1 review
0 helpful votes
February 17th, 2021
Verified purchase
Reason I chose this business:

Looking for a room

Thumbnail of user yiannisp2
1 review
1 helpful vote
December 19th, 2020
Verified purchase
Thumbnail of user rachelp294
1 review
0 helpful votes
August 24th, 2020
Verified purchase
Reason I chose this business:

Need a roomate

Thumbnail of user conradn16
1 review
0 helpful votes
May 4th, 2021
Verified purchase

My navigation skills on Roomster are not yet up to speed. I must spend some time in my search before I can give a knowledgeable opinion. And if I'm blessed I won't have the experience of being familiar with navigating your site as I'm looking forward to contacting Kate from this site and going to have a look at her room for rent. Although I appreciate your service very much. I have a few stories of being judged and disrespected by renters on Craig's List. Oh well!

Reason I chose this business:

I emailed a woman on Craig's List who would have me come look at her room after emailing her from this site.

Thumbnail of user laureng36
3 reviews
0 helpful votes
May 19th, 2021
Verified purchase

So far, we'll see once I see what is out there and the responses.

Thumbnail of user luism887
1 review
6 helpful votes
January 8th, 2023
Verified purchase

This is a scam. No one responds. There may be real ones mixed in. It's impossible to not get a single response from anyone. Those messages they want you to pay to see are broadcast sent to everyone who has signed up with this app. When there are this many of the same reviews, it's true.

Service
Value
Quality
Thumbnail of user egeb3
Ege B. – Roomster Rep

I am sorry to learn that you are disappointed with our service but tens of thousands of our users have rented or rented out places via Roomster. I guess you are referring to our megaphone feature by broadcast. It is one of the feature that our customer loves as it allows them to ramp up their search.

Thumbnail of user ruthv332
1 review
0 helpful votes
May 6th, 2021
Verified purchase
Reason I chose this business:

Need a place

Thumbnail of user brada117
1 review
1 helpful vote
February 4th, 2021
Verified purchase
Thumbnail of user eliasc38
1 review
0 helpful votes
August 20th, 2020
Verified purchase
Reason I chose this business:

Just bumped into it

Thumbnail of user cindyg441
1 review
0 helpful votes
April 7th, 2021
Verified purchase
Reason I chose this business:

Looking for a responsible roommate

Thumbnail of user agenaw
1 review
0 helpful votes
February 8th, 2023
Verified purchase
Reason I chose this business:

EASY TO USE

Thumbnail of user js1414
2 reviews
0 helpful votes
October 14th, 2022
Verified purchase
• Updated review

Not enough information on people looking to rent. Roommates.com is better at this as it asks specific questions that helps match up to more compatible roommates.

Reason I chose this business:

Someone recommended trying it.

With the megaphone feature it is difficult to see if...
December 24th, 2020
Verified purchase
• Previous review

With the megaphone feature it is difficult to see if the person is interested in my area.

Reason I chose this business:

Possible canidate for renting out my room.

Thumbnail of user andream1922
2 reviews
0 helpful votes
August 7th, 2021
Verified purchase
Reason I chose this business:

Cheaper fees

Thumbnail of user vickil213
2 reviews
0 helpful votes
January 1st, 2021
Verified purchase
Reason I chose this business:

Because I'm relocating from Dallas Fort Worth Texas to Charlotte North Carolina for medical Assignment 3 to 4 months short term rental

Thumbnail of user corinag14
1 review
0 helpful votes
August 19th, 2020
Verified purchase
Thumbnail of user barbarak1040
1 review
0 helpful votes
June 19th, 2021
Verified purchase

So far I haven't used the app so I cant give a reliable review

Reason I chose this business:

Seeking lodging for a relocation for work.

Thumbnail of user mariat493
1 review
0 helpful votes
August 16th, 2020
Verified purchase
Reason I chose this business:

I need to rent my rooms

Thumbnail of user marym7260
1 review
0 helpful votes
August 28th, 2023
Verified purchase

So far so good. Would like a response from people.

Reason I chose this business:

1 of 2 sites

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From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

Company Representative

Thumbnail of user johns751
John S.
Typically does not respond to reviews

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2.8
4,114 reviews
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