Roomgo Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Roomgo staff and previous consumers.

14 questions answered
7% answered in 1 day
Question:

What types of scams might renters be involved in to take advantage of an ad by homeowners?

Answer:

People looking for accommodation are not the only ones at risk. Landlords are also targeted by scammers. Scammers con money from members advertising rooms by sending payment meant to secure a room remotely, usually by cheque. This will seem above board until they ask you for all or part of this payment back. Once you have partially or wholly refunded the payment, you will discover that the initial cheque you received has bounced. Rental scams do not always involve fake payments directly relating to the rent, they may use associated moving costs as another method. For instance, if your new tenant is moving from another country and claims that they have paid for some belongings to be shipped/relocated to your property - they may invent some convoluted story about needing to make a final payment when their shipment arrives, but have unfortunately (and conveniently) had their credit card stolen. We have a strong knowledge of these scams and we have a dedicated team on Easyroommate that works 24/7 to keep the site safe to use. If you encounter any malicious user again, you can go ahead and flag their accounts using the flag option at the bottom of their profiles, this way the moderation team will take action immediately. We are always here to help you if you would like to check any accounts or if you need any assistance using the site, our email address is: Victoria@easyroommate.com

By Roomgo -., Customer Service Team
Question:

Answer:

Dear Adam, Thank you for your message. To be able to check the interests in your area you need to go to the section for posting a room. This section appears in green on the right-hand side, at the top of the Home Page. From there you will need to enter the address, to select some details about the room and to register your email address. Once your ad is created, you can go to the Search section and see all the profiles for potential flatmates. This is absolutely free and does not commit you to anything. You can also access to the section by clicking on the link below. http://www.easyroommate.com/content/have/profilehave.aspx?id=1&opt=H If you prefer, I can also do the search for you. If you send me in which city you are, I will be able to send you the number of potential flatmates that are currently looking for a room in your area. I would also like to draw your attention that we do have a Customer Service email address, in case you have other questions, or if you want to get back to us directly: victoria@easyroommate.com You can see our FAQ by following the below link: http://easyroommate-us.helpscoutdocs.com/ I hope you will find this helpful. I wish you best of luck on our website. Customer Service Team Easyroommate

By Roomgo -., Customer Service Team
Question:

Answer:

WOW ER... you got this feedback almost a year ago and still no notable transformations in your sevice? It really does initate the question... Do you give a damn about your reputation or the inaction is just a startling reflection of your opinion of the people who use your services? The more I read from users the more stunned I feel.

By Pirike R.
Question:

How do i edit my ad

Answer:

Don't bother! It's not a legitimate company. They just take your money.

By Gerry S.

Can’t see your question? Ask to get answers from the Roomgo staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Roomgo?
Post Review