• Roblox

Roblox

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Overview

Roblox has a rating of 2.26 stars from 1,085 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 70th among Role Playing Games sites.

  • Service
    279
  • Value
    247
  • Shipping
    158
  • Returns
    185
  • Quality
    249
Positive reviews (last 12 months): 15.6%
Positive
20
Neutral
10
Negative
98
260
See all photos

What reviewers want you to know

Positive highlights

  • Roblox has many fun games, but there are some bugs in games.
  • It is the only way to get free robux And fun games.

Critical highlights

  • First of all, like the title of this review, customer service is extremely poor.
  • I had over $250 of charges on my credit card over 2 days for Roblox charges through my Apple account.
How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Top Critical Review

“Trash support don't buy robux”

Infamous X.
2/2/24

They charged me and extra 400 for a private server when I only purchased 1 so total they charged me was 800 robux I been asking the developer and the roblox support to give me a refund because I know for a fact I didn't purchase 2 server but they are taking so long and not replying to my emails I sent so don't waste your hard earning money into this stupid gay as game $#*! roblox and all those dumb as creators and supporters yall trash as can't help for $#*!

Reviews (1,085)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (75) fun game (53) credit card (39) gift cards (32) email address (11) fun games (53)
Thumbnail of user infamousx
1 review
2 helpful votes
February 2nd, 2024

They charged me and extra 400 for a private server when I only purchased 1 so total they charged me was 800 robux I been asking the developer and the roblox support to give me a refund because I know for a fact I didn't purchase 2 server but they are taking so long and not replying to my emails I sent so don't waste your hard earning money into this stupid gay as game $#*! roblox and all those dumb as creators and supporters yall trash as can't help for $#*!

Tip for consumers:
Roblox is a scam

Products used:
Nothing they scam me

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Thumbnail of user mazhoneeb
3 reviews
8 helpful votes
January 10th, 2024

Not sure who's in charge of the Roblox Support Team but they're doing a terrible job at it. All they do is send copy and pasted responses to you. I've been trying to access an old roblox account but they won't even read my entire message then they'll send me some old message saying I need to show proof when I ask for an alternative way I get no help. Making sure to stop playing this platform and stop spending ANY money on here if this is how I'll be treated. So much for a "valuable customer".

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Thumbnail of user madisonl312
1 review
1 helpful vote
January 3rd, 2024

I gave it a 2 star review because I was trying to change my avatar and bought something for 50 rolbuxs and it would not let me change in to it and I almost wasted all my rolbuxs on it.

Thumbnail of user alfredoh66
2 reviews
1 helpful vote
January 10th, 2024

I believe that Roblox needs better security because there are always hackers on that website and some people just purchase the app so they can hack other peoples accounts. Roblox can be helpful when you're bored. I made this review because of the security system and how it can be good when you are bored.

Thumbnail of user 30cronij
1 review
5 helpful votes
January 14th, 2024

Okay so I was playing flag wars and a team won against us I said know fair then some random jerk says oh its a stupid 10 year old so I'm like man why u assuming things bout me and he continues to make mean comments about me I get angry back then another dude decides it would be cool to join the bullying I'm like shoosh u immature teens then I report them then they report me and I end up being ban for a day

Products used:
None

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Thumbnail of user jacksj8039
1 review
1 helpful vote
June 14th, 2023

If you want just a quick summary: I've loved Roblox, but it's not as good anymore. Many players and I have wasted our money and now some of our gamepasses don't work because Roblox developers are lazy.

However, if you have time to read, please hear me out and read my full review.

As a person who has played Roblox since 2017, I can confirm that Roblox has had some shining moments. A large variety of "experiences" to try, many different players to connect with, and lots of cool items to create and collect. However, the game isn't as good as it used to be. At this point, I'm probably playing due to nostalgia. Also, many of us have been scammed by the lazy creators.
First of all, their was a situation last year with the audio privacy. Roblox banned audios over 6 seconds from becoming public. They did this to prevent lawsuits concerning copyright claims. This is a problem for many of us Roblox players because we have bought gamepasses in various 'experiences' on Roblox to play our own music. Now, our money has basically been wasted because we can't use boomboxes anymore to play music. Even some audios that are under this 6 second limit aren't being approved later. Roblox's developers and creators are so lazy that instead of hiring a team to approve audios to make sure they aren't copyrighted, they just ban all audios so they don't have to deal with any consequences. They won't even offer refunds for any of these gamepasses.
Second, be careful who you allow to play Roblox. I have firsthand seen some disturbing things happen on Roblox. Sometimes people swear in the chat (which also shows how flawed Roblox's censorship is) or say inappropriate things to other players. (This is a major reason why I regret buying gamepasses in 'experiences' such as Meepcity)
Try Roblox. It's free. I'll tell you, it's not awful. However, I want to warn you about the dangers of buying gamepasses because I have lost many dollars to gamepasses that are now inactive and useless. Roblox used to mean so much more to me, to all of us Roblox players, but now, it feels like a joke.
I hope that Roblox will see what it's doing with itself and will try to work on their moderation in the future.

Thumbnail of user cromiealice
1 review
0 helpful votes
March 25th, 2024

This app allows <13year olds to delete an email address so you can no longer recover the account once something goes wrong. Kids spend their $ on this app but will not support parents to retrieve an account when there is no email address. They should not be able to alter the settings when the account is registered to a child!

They are essentially stealing from kids who are devastated when something goes wrong. I have the password but the account demanded a reset which I could not complete 🤬🤯

There websites states they will help when no email address but this is incorrect.

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Thumbnail of user seang711
1 review
2 helpful votes
January 29th, 2024

So one day I was playing hide and seek extreme and someone thought it would be funny to throw insults at me for absolutely no reason! They were super mean like calling me "attention seeker" when all I was doing was constantly calling people noobs the entire time. It really is an unfair and toxic place in Roblox. Hopefully, David Brazilian fixes these issues ASAP

Products used:
The site

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Thumbnail of user mcintoshkhalifa90
1 review
0 helpful votes
March 16th, 2024

My 12 year old daughter come to me complaining how the is cheating her. So I tried it all apparently I don't get right I used a calculator. And I got it wrong. So I'm asking make the puzzles easier for kid under 13. Pls and Ty :)

Thumbnail of user octaviat8
1 review
14 helpful votes
October 20th, 2020

Customer service is horrible! You purchase robucks for your children and they don't appear on their available amount. Then when you try contacting customer service they act like they don't get the messages or proof of purchase nor the robucks! I hate this game and am trying to find out how to block my children from re-downloading it!

Thumbnail of user richardmorarescu20011
1 review
0 helpful votes
January 18th, 2024

Hello there. I've been a Roblox player for around 8 years. You may be a parent or a kid reading this, but here we go... Roblox is a fun game. You can play tons of user generated games such as slap battles, brookhaven, you name it. But if you send even an emoji which is quote-unquote "inappropriate" then Roblox will hit you with a warning. Nothing crazy right? Wrong. Join back in that same server, say something completely normal, then instantly get banned for a day. That is what happened to me. I reached out to customer support, told them in full detail what happened, but they said they couldn't do anything because I did not own the account. I literally put the email as my personal email that I used for 2FA, but I guess that is not enough proof? They then stated that my ban was correct and they will not be making any justifications. Not only was it their fault that I got banned, they are saying that it is my fault for sending a normal emoji like the happy face. Outrageous.

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Thumbnail of user kaleb12
1 review
0 helpful votes
January 7th, 2024

So you can let people have 18+ avatars let people make fun of me for my dead mom swearing and racist things but me just not liking furrys gets me banned you cant just ban anyone but not anyone at the same time stop being so Protective of furrys to the point i can get harrased and bullied without you doing anything about it so if your moderation was good it would be 5 stars THINK ROBLOX

Tip for consumers:
There furry simps

Products used:
Expensive admin that only gives you one command it sucks

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Thumbnail of user amys3286
1 review
1 helpful vote
August 14th, 2023

Lets get to the hate part first, ROBLOX KEEPS BANNING MY ACCOUNT FOR THE SAME REASON AND STUPIS ERROR 403 WONT LET ME BACK IN. PS: ROBLOX IF YOU DELETE MY ACCOUNT FOR THAT SAME REASON I KEEP GETTING BANNED FOR THEN I WILL ACTUALLY GO INSANE.

Thumbnail of user totha1
1 review
9 helpful votes
September 27th, 2020

I see Hackers everywhere from the best game to the worst game fly hacking aimbot... ect... So if ROBLOX if you read this please ban hackers and don't ban people if they only have reports from the same guy (alts). Cause my old account got deleted because i got alot of reports saying "You Use Aimbot" while i just did a double kill with the laser rifle (TC2) beside those things its a good website and its just good i appriciate the work of this website. 5 star!

Thumbnail of user howerdg
2 reviews
0 helpful votes
March 13th, 2024

It is an amazing game platform that lets you connect with others and create games. Not only do you get to make games but play as well.

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Thumbnail of user dustins408
1 review
0 helpful votes
January 19th, 2024

A $#*! ton of lag in games across multiple devices including console and computer. I have tried playing more of the simple games here and had multiple frozen screens for just jumping

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Thumbnail of user charquanjackson102013
1 review
1 helpful vote
February 28th, 2024

I was playing a game right this dumb a## game on roblox named blox fruit was taking all my fruits and and robux.I paid for a fruit on this dumb a$@ game and took it back and kick me off. Me Personally thinks that roblox is dumb. People be on the game and be joking around about Give it us a really good fruit like dragon and then leaving the game me personally I think this game can make a kid feel type of way and k$@ Themselves.

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Thumbnail of user carlenal
1 review
14 helpful votes
August 13th, 2020

Horrible. Bans some people and not others. Refuses to discuss it. Not everyone is treated the same!

Thumbnail of user studiofodx
1 review
0 helpful votes
February 28th, 2024

ROBLOX do not give a fudge about their users' safety, they ignore reports and support tickets. The community cares about the website more than the actual company, which constantly release terrible, game breaking "updates".
The moderation is so bad in fact, that condos are more frequent then actual games.

Thumbnail of user kristinav106
1 review
0 helpful votes
January 23rd, 2024

My daughter received a gift card for Roblox for Christmas, when peeling off the foil to see the pin, the cardboard ripped off.
Because it was a Christmas gift, we do not have a receipt - I have emailed Roblox customer support looking for assistance- we have a partial pin, the gift card number, the location it was purchased and the month - Roblox support has sent the same email response to me five times. I respond to the email with the same information I sent before including pictures of the gift card, it's a cycle, no information, no assistance. There is no number to call.
My daughter loves playing Roblox which is why she asked for robucks for Christmas - how disappointing for her.
Will absolutely not be purchasing Roblox gift cards again.

Products used:
None - a gift card we had to throw out

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Thumbnail of user sammyv17
1 review
2 helpful votes
December 7th, 2021

I've had roblox for a few years now. It is a very amazing game. Good for kids/teens to be interactive with others, meet new people, and have a good time on many games. Getting to create and design your own games as well as being able to make clothes, and earn robux! I've played many games on roblox and none have yet to disappoint me. My favorite game on roblox so far is Adopt Me. I've been really attached to this game, it's a very fun game. Either getting to be a parent or kid, and having your own pets, also being able to trade with others and getting the pet of your dreams. It's a very fun game i enjoy it very much. Now recently there has been a christmas update. Very exciting, 8 new amazing pets to enjoy and buy with gingerbread. What i have noticed is the pricing of the pets… i understand it is easy to get the gingerbread and also 3 ways to earn them but i still agree the pets are a bit overpriced. 10 thousand for one pet is acceptable but 120 thousand? I feel that is way overpriced for one animal that isn't even a legendary. It's nice to be able to buy gingerbread with robux but even then that's a lot of robux for a small amount of gingerbread. This is my opinion and i know others do agree. Maybe even setting the price for all the pets to 10 thousand is acceptable but 120 is way too overpriced. Especially for someone who doesn't have robux 24/7. I hope someone does see this and maybe decides to change it. I'm not the only one who thinks this way. Personality many people i'm sure do. The game is really fun and enjoyable but the prices are not. If someone actually sees this please reply. Preferably someone who is in the roblox company and maybe can sort this out. I just don't find it fair. Thanks again.

Thumbnail of user thes341
4 reviews
8 helpful votes
September 14th, 2020

Avoid like the plague. Take money without giving goods. Pass your CC details on to an unknown/unauthorized third party to take 81c and 70c forever - hoping you wont notice.
Don't bother dealing with them directly, will string you along and then lie to you.
Buyer Beware - Children beware.

Thumbnail of user anonymousr991
1 review
9 helpful votes
September 9th, 2020

The only thing I tell guardians is you should base the account settings on what the child wants. Its an awesome game. Definitely recommend.

Thumbnail of user jerib102
1 review
2 helpful votes
December 14th, 2023

Customer service has been a complete joke, I ordered some gift cards and have only been trying to verify that they are activated through Roblox customer support. It has been 10 days of cyclical conversations, as if they have amnesia and don't remember the question, they've made me jump through numerous hoops, proof of purchase, scratching off the backs to give them the pin numbers, multiple photos sent of said gift cards, and the last email was that they can't read the PDF of my proof of purchase and I must send it in a JPEG... CAN'T READ PDFS?! Total clown show and more training is warranted... They've also glazed over my complaints that their customer service has been terrible... 10 days now and I still don't know if these gift cards are activated because they can't seem to figure out how to do their jobs. I'm beside myself with amazement...

Tip for consumers:
Customer service is a clown show

Products used:
Gift Cards

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Value
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Thumbnail of user badrieh
2 reviews
0 helpful votes
March 17th, 2024

Turns on my I love this game it's so amazing there's mini stuff to do in this game and I also love the egg hunt that they released

Tip for consumers:
No not that much

Products used:
It was very good and the games are also good except the eyeliner dares Roblox you got to fix that

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In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...

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