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on 7/3/18Hello Steph! We are sorry to hear you were unable to use one of our offers. With many store locations, we find on occasion that some employees are not up to date on the RetailMeNot partnership. Unfortunately, it is up to the individual merchant's decision whether or not the offer will be accepted. We apologize for the inconvenience. If you have trouble using an offer in the future, please reach out to our Customer Care team at support@retailmenot.com. We would be happy to look further into this.