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  • ReserveBar

ReserveBar

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

ReserveBar has a rating of 3.43 stars from 460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ReserveBar most frequently mention fast delivery, limited edition, and good price. ReserveBar ranks 9th among Personalized Gifts sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 83.8%
Positive
134
Neutral
5
Negative
21

Instant Feedback

47
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What reviewers want you to know

Positive highlights

  • Reserve Bar has always been helpful with any question I have had.
  • Great products, easy to use site (once I figured out to change the "ship to" state but that's on me!)
  • Very well organized web site - easy to order and check out.

Critical highlights

  • There is no indication of a $4.99 service fee until the end of the transaction.
How would you rate ReserveBar?
Business's Favorite Review

“Finally - A 100% positive experience!”

Denise H.
2/18/21

I had a delivery issue with my third order from Reserve Bar that was not the fault of the company. I messaged them and got a response very quickly. They refunded my order immediately and were very gracious about the issue. Not only does this company have a nice variety of products, but they can also be relied upon to give great customer service - something that seems to be lacking these days. Their professionalism has made me a loyal customer.

See full review
Top Positive Review

“Easy to order after enjoying my first fine bottle of...”

Fred S.
1/8/22

Easy to order after enjoying my first fine bottle of Great Jones as a Christmas gift from my NYC son, who lives five minutes from your distillery.

Reviews (460)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1090) reserve bar (854) credit card (228)
Thumbnail of user benjaming462
1 review
0 helpful votes
August 30th, 2023
Verified purchase

My original order through Reserve Bar was cancelled due to product being on back order from one of the vendors. The product was available through reserve bar from a different vendor, but for a significantly higher price. After speaking with customer service, they were able to offer me a coupon to offset the costs which I thought was very fair. I'll be supporting reserve bar and ordering again in the future.

See above comments. Customer service representative was very kind, helpful, and solved my dilemma. Definitely earned my business for this order and future orders.

Reason I chose this business:

Availability of Still Austin Whiskey shipped to North Carolina. I love their whiskey, but I’m unable to buy it in North Carolina. It was awesome to see a company that allows me to purchase and ship it to NC.

Service
Thumbnail of user ericah531
1 review
0 helpful votes
February 24th, 2024

I placed an order 12/24/23 have contacted them 2 times with complaints over lack of communication on my shipment. I received a email yesterday saying I should have on Monday. I will never use them again. Normally I've ordered from quality liquor and I've never had issues with them. Website says order ships in 2 days that is bull!

* ReserveBar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Thumbnail of user customere113
Customer E. – ReserveBar Rep

Hi Erica,

Thank you for reaching out and expressing your concerns! I'm so sorry for our delayed response. Our retail partners are usually able to ship within 1-2 business days however, due to the holidays, they were a little backed up as well as the shipping companies. I apologize for this inconvenience and we hope to have better delivery expectations set for the next holiday season.

If we can help further, please let us know!

Best,

ReserveBar Customer Experience Team

Thumbnail of user arvand
1 review
0 helpful votes
August 24th, 2023
Verified purchase

The ReserveBar website was easy to follow and made it very clear on how I could gift a friend a bottle of bourbon with a custom engraving. I was initially worried about the delays in production and shipping that the custom engraving would entail, but I was pleasantly surprised at how fast the bottle was shipped to my friend (just in time for his birthday!).

Thumbnail of user shavonnep5
1 review
0 helpful votes
August 25th, 2023
Verified purchase

First time ordering Jennifer Lopez's liquor collection. Very good quality, and taste. Will definitely order again for more get togethers.

Reason I chose this business:

First website I saw when I typed Jennifer Lopez liquor

Thumbnail of user emilyn470
1 review
0 helpful votes
July 27th, 2023
Verified purchase

I was thrilled to see that my fiance's favorite gin was available, but was nervous about how long the shipping would take. It came extremely quickly and in great condition! I would recommend ReserveBar to anyone.

Reason I chose this business:

It had a gin that other companies didn't have

Thumbnail of user kimberlyh2121
1 review
0 helpful votes
July 9th, 2023
Verified purchase

Reserve Bar is excellent at keeping you updated on your order and following though when there are delays due to products being out of stock. Highly recommend, excellent customer service.

Thumbnail of user dellad37
1 review
0 helpful votes
August 14th, 2023
Verified purchase

I love ordering from ReserveBar, I cannot get some of my order from anywhere else. But UPS delivery has been a nightmare almost every time! An adult signature is required to accept delivery. This last order, someone signed MY name, fortunately it was placed in an Amazon locker at our community Hub.

My customer service representative, Cameron, reached out immediately to help me with my missing shipment issue.

Reason I chose this business:

ReserveBar has the selections that I cannot find elsewhere.

Service
Thumbnail of user stephens1557
1 review
0 helpful votes
May 18th, 2021

I made my purchase back in November 2020, when I pre-ordered the Brother's Bond special release bourbon as a present for my girlfriend, a huge Vampire Diaries fan. I also ordered a Rhubarb flavored gin, because why not try something new. At the time, the BB release was supposed to happen in February 2021.

Come february, no shipments happen, and no word from the company. Come April, I get an email saying that they're having trouble fulfilling the order. It's a special release with high demand, I get that. Come April 30, I finally get an email that says my order is shipping. It's been 6 months since I ordered it, but cool! Maybe I'll get my order in a couple days.

Two weeks later, nothing has arrived. I call the company to ask if the order will ship, and they have no information on when it will arrive. I'm supposed to move a few days later, and the customer service rep says that he will try to change the shipping address to my new address.

It's now almost 3 weeks since the order was supposed to ship, and I just got a notification that the bourbon is shipping to my old address. I'm not getting the gin, because I got a separate notification that they sold out in the 6 months it took them to fill my order. So now after spending an hour on the phone with FedEx trying to find a FedEx center to hold my order at, I have to drive 45 minutes away to go pick up my order because I can't get the shipping address changed to my new address.

So thanks for nothing Reserve bar, I have to drive an hour and a half round trip tomorrow to pick up an over-priced bottle of bourbon that I had to wait a full 6 months for. I'll stick to Bevmo from now on.

Tip for consumers:
Don't order overpriced liquor from Reservebar. If you're looking for an alcohol-type gift, use Bevmo or Wine.com, or find a family owned-business to support.

Products used:
Brothers bond Bourbon and Boodles Gin

Service
Value
Shipping
Quality
Thumbnail of user brianb2096
Brian B. – ReserveBar Rep

We are sorry for the long delay. The distributor of the Brother's Bond product caused the delays in release several times from their initial time frame. This has caused a lot of frustration and ReserveBar experienced that frustration only less than the customers like you who ordered it. We are sorry and are working on limited pre-sales until we have further guarantees on their availability.

Thumbnail of user chucks472
1 review
0 helpful votes
August 12th, 2023
Verified purchase

I have odder 4 bottles from ReserveBar but only one was delivered the other ones where not in stock.

Lack of stock

Reason I chose this business:

Good prices

Service
Thumbnail of user lanel58
1 review
0 helpful votes
July 10th, 2023
Verified purchase

The delivery company had much to be desired, I would con5sider making a change.

First their driver couldn't find my address, its in the city. Its 8 blocks from the Capitol of CA.
Its a free standing single family home, Uber and many others find it easily. Their phone hold times are awful, they were terriblel to deal with. I had to go pick it up. I had work out of town, so they said they would only hold for 5-7 days. Not a great experience.

It was great, your firm got back to me on quick question sane day. Thanks

Reason I chose this business:

Sure I haven't tried the whisky, but hope it as good as the great history and name

Service
Thumbnail of user rebeccaa1522
1 review
0 helpful votes
August 5th, 2023
Verified purchase

I ordered wild Scottish gin from reserve bar since it wasn't readily available in my area. It shipped quickly and arrived safely!

Thumbnail of user suzannez78
1 review
0 helpful votes
July 27th, 2023
Verified purchase

I ordered this as a gift, arrived in plenty of time. Received updates of delivery along the way.

Thumbnail of user frankg1387
1 review
0 helpful votes
September 2nd, 2023
Verified purchase

Overall a great experience and will certainly use them again. The only issue was the delivery person didn't speak English so specific instructions were difficult.

Reason I chose this business:

Ease of use, especially with tough to find products

Thumbnail of user dustinm361
1 review
0 helpful votes
July 7th, 2023
Verified purchase

In PA you can't get whatever kind of liquor you want at retail because of the state store system. I saw advertisements for unavailable liquor that I wanted and found ReserveBar. Ordering was quick and easy. You just have to make sure that an adult is home to receive the package. The bottles were well packed and in good condition.

Reason I chose this business:

They had what I was looking for.

Thumbnail of user christopherq237
1 review
0 helpful votes
September 4th, 2023
Verified purchase

The drink was strong and made me really drink. I liked it but it's not that smooth

Thumbnail of user js1603
1 review
1 helpful vote
October 12th, 2021

I placed an order almost 3 weeks ago and have no idea where it stands. I get the sense that most of the positive reviews on these sites are paid for. DON'T DO BUSINESS WITH THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user juner101
1 review
0 helpful votes
March 3rd, 2021

Had been looking for months for a special Scotch for my husband's 80th birthday. I contacted Compass Box and they suggested I call ReserveBar. ReserveBar answered me back immediately via email and answered my questions regarding which Scotch I should buy for him, based on my comments on his favorite one locally. I called the number for their customer support group to order, but somehow it had changed and couldn't reach them by phone. Sent another email, and they got back to me right away and took my order. It was not easy for me to arrange for this and keep it a surprise, but luckily they will ship to my neighbor's house for her to receive for me. Virginia is not an easy state to ship spirits into, so it took quite a bit of researching, but ReserveBar was able to do it. So relieved that is taken care of thanks to them. Can't wait to see his face when he opens it.

Will use them again, as they have a vast stock of fine spirits, and we have many friends who appreciate fine Scotch.

Sincerely,
June in Virginia

Products used:
Beverage

Service
Shipping
Quality
Thumbnail of user samanthar545
1 review
1 helpful vote
January 22nd, 2022

First time I ordered, it never came in over a month. Nobody would respond to my email inquiries so I had to find someone high up on LinkedIn to assist me. She did, she was great and helped me cancel my order and they gave me a giftcard for my troubles. I waited till after the holiday rush to use my GC, it's been over two weeks and still no responses to my email inquiries, but they did email me to tell me two of the items I ordered were out of stock (still waiting on that refund, surprise surprise). If I ever get my shipment or refund, I'll never order from them ever again. Terrible experience and horrendous customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markap2
1 review
0 helpful votes
July 8th, 2023
Verified purchase

The gin cane very quickly. I have ordered from My Reserve before and always have great service.

Reason I chose this business:

Because they carry all of the Sassenach brand of whisky, tequila, and now gin.

Thumbnail of user staceym850
1 review
0 helpful votes
August 15th, 2023
Verified purchase

The convenience is everything...not only was it super easy and lowest prices...delivery was so fast...ordered on Tuesday had my order Saturday morning by 9...Amazing...

Reason I chose this business:

Easy...variety...price and delivery...perfect from start to delivery.

Thumbnail of user renak31
1 review
0 helpful votes
September 4th, 2023
Verified purchase

The correct product arrived at the perfect time to my house, so I simply signed for delivery.

Reason I chose this business:

ReserveBar carries the S'mores flavor of Bailey's Irish Creme, which is a rare find.

Thumbnail of user currierv
1 review
0 helpful votes
September 1st, 2023
Verified purchase

We had a little delay with our order be re-directed, but the great staff made everything right and our order arrived in perfect shape.

Customer surface was excellent, resolved all of our problems quickly and efficiently.

Reason I chose this business:

They had the product I was looking for and I have used them before with good results.

Service
Thumbnail of user rosemaryv59
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Thank you for the excellent service. I ordered item as a birthday present for my son in law who lives in Florida. He received the present on time and loves it.
Thank you so much!

Reason I chose this business:

I had ordered items before and have been very pleased with service and items received

Thumbnail of user cindyh1325
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

We got ours engraved for the best man at our wedding. It was so meaningful because it was what they drank during the wedding weekend and he loved it! Says he will not open the bottle! Lol

Reason I chose this business:

Someone on Nextdoor posted that you can engrave your bottles!

Thumbnail of user jamesg4720
1 review
0 helpful votes
August 21st, 2023
Verified purchase

Easy to purchase and came quick. Packaged well. Love the options in the site

Sitejabber for Business

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From the business

Buy and send premium and luxury spirits, including personalized engraved bottles, and special limited editions, for all holidays and special occasions.
ReserveBar. Good Spirits. Delivered.

Business Highlights

  • Custom Bottle Engraving
  • Special Releases Bottle Releases
  • Local Delivery and Nationwide Shipping

Company Representative

Thumbnail of user brianb2096
Brian B.
Typically responds within 4 days

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