• RepairsUniverse

RepairsUniverse

Overview

RepairsUniverse has a rating of 4.55 stars from 345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    171
  • Value
    170
  • Shipping
    171
  • Returns
    167
  • Quality
    170

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
101
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What reviewers want you to know

Positive highlights

  • This is our 3rd time ordering from repairs universe and I'm sure it's not our last
  • Performed two screen replacements without a problem with the parts purchased from RepairsUniverse.

Critical highlights

  • I tried to call their phone number and there was no option to speak to anyone in customer service.
How would you rate RepairsUniverse?
Top Positive Review

“A Marvelous Experience!”

Kevin K.
11/18/23

The parts I ordered were of impeccable quality, and the delivery was unbelievably fast. Super recommendable!

Top Critical Review

“Cheats and liars you get the wrong part they will keep sending back to you”

E W.
8/15/23

Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...

Reviews (345)

Rating

Timeframe

Other

Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user erinb298
1 review
0 helpful votes
July 8th, 2020

Excellent customer service, they try to help you resolve most off your problems instead of ignoring you like the other companies

Thumbnail of user kevink2696
1 review
0 helpful votes
November 18th, 2023

The parts I ordered were of impeccable quality, and the delivery was unbelievably fast. Super recommendable!

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Value
Shipping
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Thumbnail of user daryll45
1 review
0 helpful votes
November 17th, 2020

LG Nexus 5X LCD & Touch Screen Assembly Replacement with Frame came in the mail and was very easy to install

Thumbnail of user susang3687
1 review
0 helpful votes
November 18th, 2023

The website is user-friendly, prices are reasonable, and the part arrived well-packaged and in perfect condition. A seller that understands the importance of customer satisfaction.

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Thumbnail of user maximop9
1 review
0 helpful votes
September 25th, 2021
Verified purchase

It's always great to buy here, they have a polite and respectful treat with the customer, very heedful

Service
Value
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Thumbnail of user robbyb17
1 review
0 helpful votes
July 8th, 2020

Had an amazing and great experience with this company and the delivery was fast. I am very much satisfied with Repairs Universe services

Thumbnail of user cadend14
1 review
0 helpful votes
December 15th, 2022
Verified purchase

I found the product that I needed, has a great quality and it's just what I wanted, but also it was really easy to find in the online store, and that was awesome, I didn't waste any time at all. This was a great purchase, I recommend this store!

Service
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Thumbnail of user koriannm
1 review
0 helpful votes
July 21st, 2020

Repairs Universe is my favourite website to shop, I always find the stuff I need and it's so simple and easy

Thumbnail of user sulemaf2
1 review
0 helpful votes
July 21st, 2020

Repairs Universe website was very easy to move around on and I was able to order my item within 15 minutes

Thumbnail of user anthonyp735
1 review
0 helpful votes
November 3rd, 2020

I got a quality screen for a very affordable price and I was able to install by using the repair guide that was provided

Thumbnail of user cw467
1 review
0 helpful votes
March 29th, 2020

Everything shipped and ordered was as described on the site, EXCEPT a replacement battery I ordered for my phone. The so-called new battery was draining considerably much faster than my current 2 year old battery. I immediately reached out to their customer service and hoped to get a replacement due to a defective product, but with their policy I would be responsible for shipping the faulty merchandise back and pay for shipping the new replacement. At this point, it may not be guaranteed that I would even receive a fully operational battery the second time and if I don't, I would then be responsible for the shipment of ANOTHER, 3rd replacement battery?!

There is too much inflexibility with their nonsensical policy when it is NOT the customer's fault. JUST BE WARY that YOU are responsible when you receive something defective or faulty, which I thought would not happen to me, but definitely consider that if you decide you're feeling lucky enough to roll the dice and purchase from this company. Keep in mind many other reviewers have consistently gone through the same ordeal I went through as well.

Thumbnail of user edwardl373
1 review
0 helpful votes
November 5th, 2020

Brought my new Phone 8 Plus Screen Replacement along with my new battery. Did my installation with the help of the repair guide videos and everything is working great

Thumbnail of user yemid2
1 review
0 helpful votes
December 29th, 2020
Verified purchase

The pleasure was all mine doing business with such a wonderful supplier and such a wonderful company

Service
Value
Shipping
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Thumbnail of user latrellem1
1 review
0 helpful votes
September 1st, 2020

I have had a super good experience with Repairs Universe, got my parts shipped to me within a few days too

Thumbnail of user alexm1653
1 review
0 helpful votes
November 23rd, 2021
Verified purchase

They sell products that have perfect and remarkable quality, and as well the prices are really convenient. The customer attention it's always polite and gentle. And they offer free shipping options, witch allows you to save money. My purchase arrived home perfectly well and really fast. I recommend this site!

Service
Value
Shipping
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Thumbnail of user andrewt501
1 review
0 helpful votes
August 22nd, 2020

Repairs Universe had what I needed for my iPhone X, I was able to replace my screen and now my phone works as good as new

Thumbnail of user pennyd86
1 review
0 helpful votes
November 11th, 2020

Easily installed my new Phone 7 Plus LCD and Touch Screen Replacement, Thanks a lot for the new screen Repair Universe

Thumbnail of user justinm1332
1 review
0 helpful votes
March 18th, 2022
Verified purchase

I needed to replace the display of my apple watch and I found one replacement in this store, and it was really affordable, and since I fix it by myself I was able to save a lot of cash, because the prices in the shops were three times more than the amount that I've spend. Great deal

Products used:
apple watch display assembly

Service
Value
Shipping
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Thumbnail of user guisellh
1 review
0 helpful votes
November 11th, 2020

Pad Mini 4 LCD & Touch Screen Assembly Replacement, came exactly within the given time and installing it was super easy

Thumbnail of user tamaraw194
1 review
1 helpful vote
January 6th, 2020

I received my order a few weeks ago and I just wanted Repairs Universe to know that I am 100% satisfied with the entire order, shipping and delivery process.

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Value
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Thumbnail of user joeyl111
1 review
0 helpful votes
February 4th, 2022
Verified purchase

My experience purchasing in this store was great, the prices are really convenient and the quality it's amazing, but not only all that, the shipping service was also free, and it arrived really fast to my home, I'm absolutely satisfied about my purchase in this site. I recommend it completely

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Thumbnail of user tristanm65
1 review
0 helpful votes
November 24th, 2020

IPhone 6 LCD and Touch Screen Replacement that I bought from Repairs Universe fits perfectly fine, am happy with the price

Thumbnail of user angelok25
1 review
0 helpful votes
October 23rd, 2020

My boss recommend me to come here to Repairs Universe because I was looking for a good quality screen and I must say I am impressed

Thumbnail of user russellh312
1 review
0 helpful votes
January 9th, 2022
Verified purchase

They always offer the best prices in the market, and with an amazing quality, so I absolutely recommend to everyone that purchase in this great site, because you won't regret that decision. They are the best store to purchase whatever you need to fix any of your devices. Amazing store

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Thumbnail of user royp155
1 review
0 helpful votes
December 31st, 2020
Verified purchase

All went as I expected it to. Please keep up the great work that you are doing at Repairs Universe guys

Service
Value
Shipping
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From the business

Quality replacement parts and repair guides for all your mobile gadgets!

Company Representative

Thumbnail of user claytons14
clayton s.
Typically does not respond to reviews

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