Rainbow

I went back to the store to return 2 shirts that did not fit and the employee there told me I could not return it because I didn't have the receipts mind you I still had the tags attached and all I wanted to do was get a different size and they still refused. Needless to say they have lost a loyal customer I won't ever go back again. There policy is the absolute worse!

I returned an order 1 day after receiving it. The story was the system was down and only store credit was available, policy is if you have the receipt you can get a refund, not in my case i was told once your refund goes on a gift card it cannot be reversed, never again will i purchase anything from this store and i will be informing my family and friends to stay away from them period... Policy not worth the paper it's printed on... It was not my fault the system was down, and my order was purchased with a visa debit card...

I ordered my products a week ago was told my package would be here Friday then Monday it's now wed 12/13 and fed ex web site says it's out for delivery today 12/11...what the f#@k!. The customer service representatives were EXTREMELY RUDE AND THEY LACKED THE KNOWLEDGE NEEDED TO EFFECTIVELY DO THEIR JOBS! I will NEVER EVER order anything from them again. Then I cant even get a refund until fed ex explains to Rainbow where my package is. None of this is my fault as the consumer yet im being penalized as if it is. Retail or online I will never shop with them again. RUDE $#*! PHONE CUSTOMER SERVICE REPRESENTATIVES! HORRIBLE ATTITUDES!

The store manager made a very rude comment about my body I didn't appreciate it at all. I came to spend my hard earned money just to get talked about from the store manager around 2pm

First I waited 4 weeks to get my order in only which half showed up. The small does not fit a 5'5 Woman at 125 lbs, they are more medium/large. I asked when my other half of the order will arrive and I'm on week 6 and counting, no definite answer for arrival. I asked for a refund on what I do have and they told me to gift it. They will not refund my order. I now have $100 worth of clothes I can't wear. Do not waste your time or money with this supposed faith based company.

I like Rainbow Shops, I did frequent this shop before covid, I've been shopping online. Today I wanted to stop in my local Rainbow, the only male has no customer service skills, the front associates (cashiers) were worse, no greeting, lots if cussing, & verbally abused the absent manager about her Lexus. The only thing I need when I spend my green is a confident HELLO!

Always remember you get what you pay for.
The prices are low sure but so is the quality.
Plus the sizes run small. Had to return several items. Discovered this one after the fact kept only cause would have cost more to return it than what it's worth will wear it till it falls apart (won't take long).

I bought a dress on 4/17/2024 and return the dress on 4/18/2024. Went to the original store that I bought the dress from didn't notice the sign on the door so go into the store the lady at the counter ask him can she help me I told her I needed to do a return she said she was unable to do the return due to the system was down I had to go to the one up the street I said okay and proceeded to walk out the door as I was walking the other lady that was in there working with her said isn't the sign on the door, okay who ask you maybe I didn't see the sign, the other lady said yes it is still up there. I start to turn around and say maybe I didn't see the sign. My thing is that is your job and sometimes people may not see a sign but it is ur job to be the mouth peice. Then go to the store in the mall and they wasn't any better. Rainbow need to get better employees with a better attitude. Do the job you signed up for, get ur check and go home! Just saying!

First and last time ever ordering shoes from Rainbow. Both photos were taken after wearing one time. I wore the black ones to work and they literally wear coming apart as i was walking to my car after my work shift. Mind you i work a desk job. The brown/tan combat boots wore one day and by the time i got home the inside lining/padding is already separating. I will never buy their shoes ever again. I can't believe they actually charge $25 and up for most. These shoes aren't worth a dime. I got on sale so I'm mad but lesson learned. If the deal sounds too good to be true it is.

I never received a package that was reported as delivered. Called Rainbow and they said oh well it's not our fault and there's nothing we can do for you. WTH? I spent my money to give them business and they say OH WELL? Never again!

It seems over the past years, this company's prices have increased for low quality material. Not cool.

Now I remember why I stopped shopping at this store there return policy I came to exchange not get my money back but exchange something I bought not noticing I never got my receipt I keep all of my receipt just in case and I don't have that one they tell me the can't exchange without the receipt it's an exchange not a refund never I again and trust me my voice is strong why would I support such a thing so you just take peoples money just so

For the most part, you get what you pay for! I only ordered shoes from Rainbow and I like them. But DON'T ORDER YOUR SIZE IF YOU HAVE BIG FEET! YOU MUST ORDER THEM A SIZE OR TWO LARGER! REALLY! I realized that these places that sell shoes made in other countries make them smaller than America. The people who make them are small I'm thinking so they make shoes small. I'm just guessing that this is the problem. However if you don't mind wearing smaller shoes on your big feet then order your regular size!

I purchased 4 items; none of them worked for me and were very low quality. When I tried to follow their return procedures, it was IMPOSSIBLE. I was never able to find an address to mail the items back, nor was I able to connect with a live person -- just their stupid AI "assistant" which was less than no help. I'm angry that I spent 6 days trying to locate the address or talk to a real person but, more than that, I'm deeply disappointed that a company who promotes themselves as a faith-based clothing company is apparently just a ploy to get people like me to buy from. They should hold themselves to an even higher standard than other online retailers who make it EASY to return items for a refund or exchange. This company makes it IMPOSSIBLE to return items, so I will never purchase from them again.

Package not here in a timely manner. It's been 10 days and the add within 5-7 days. Package still in Ellenwood, Ga..

I received a broken earring and found that I had a pair of two left earrings. I asked for a replacement but was told when I called in that they don't give replacements only refunds. That's not my fault and if I reorder I'm taking a chance at getting another pair of broken earrings and have to pay another shipping charge and wait for them to come in the mail. This isn't the first time I've received broken earrings from Rainbow, it's just the first time I've complained. It is my last.

I ordered online they got there clothes and still kept my money it's been almost one year since It's not fair I'll never shop again with them and a zipper broke two days after wear

Employees dressed like trash, gossiping about other employees, Trashy, dirty store, racist against white customers.

I was going on my honeymoon cruise the next day ran into rainbow to pick up a couple of outfits. Got home put in my suite case went on my cruise and found sensors attached to my 4 outfits I was extremely unhappy about this I was gone for 12 days came home to return these items which was summer outfits I was told no refund just store credit. Well after this experience from this store. I never wanted to shop here again.

When I came across Allthingsrainbow, I immediately fell in love with the beautiful and unusual pieces of clothing. When I first ordered there, three out of four things arrived. I was still waiting for the last item, but it didn't come. I contacted email customer service and they simply refunded me for the missing item of clothing with no explanation whatsoever. Can happen. I gave the shop another chance because they offer really really nice things. The things that have arrived look nice in reality and are of acceptable quality. The pair of earrings looked a little different in reality than on the product picture, but they are still beautiful and I love wearing them. A few months later, I ordered a second time from Allthingsrainbow. I ordered a skirt, a pair of earrings and three crop tops. One of the three crop tops was refunded. The skirt and earrings arrived after a couple of weeks. A little later one of the two crop tops arrived. I waited a while for the last thing I ordered to finally arrive. I waited and waited before l contacted customer service again. I was told that there are delivery problems and that they do not know where the package is at the moment. Let's see if it still arrives at some point or not. They refunded me the money for it and they apologized for this shopping experience. As I said, Allthingsrainbow offers very aesthetic clothing that fits my style exactly. But unfortunately I won't be ordering there anymore because I find it very disappointing that you look forward to the arrival of all the products in your order, but then at least one product always doesn't arrive. And if I hadn't contacted Allthingsrainbow, they would have just kept the money. At the end of the day, of course, I always recommend making your own experiences with it, but I just wanted to let you know that shopping at the Allthingsrainbow online shop can be fraught with complications.

I ordered three shirts from this site. To start it took over a month to be delivered when it stated it would be 3-5 days. After this the quality of the shirts were terrible. One of my shirts the print was blurry. I emailed them to ask to have a refund and they were unwilling to do anything. I even sent pictures to show them how bad it was and they did not care.

Very disappointing.

I ordered my clothes and spend more than $100 and I never received my order, they said they send it to me and gave me a fake parcel number that never existed, I ask for my money back but they don't want to assume responsibility on this!
They never refund my money
THIS IS A SCAM! Do not shop here!

VERY POOR CUSTOMER SERVICE
They make up prices as they go. Leave sensors on clothing. Corporate offices do not provide resolutions. POOR SERVICE across the board. OUTDATED SYSTEMS and PRACTICES. All about your money and no regard for concerns or problenms.