• Purple

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Overview

Purple has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Purple ranks 24th among Mattress sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
How would you rate Purple?
Top Critical Review

“Not made to last at all - company won't claim responsibility”

Monica H.
5/30/20

I bought a Purple 2 and really liked it. However, right after their 100 day trail period ended, the mattress began to deteriorate and now sags horribly. It is causing back and neck pain. I contacted the company many times, but all they agreed to do was replace it with another mattress, exactly the same. Why would I want another mattress that only lasts 3 months? I have continued to contact them and have even tried negotiations with the BBB, but they refuse to refund anything. It looks like I am stuck with a mattress that only lasted just over 3 months, and I paid almost 2 thousand dollars. Stay away from this company, their product is not made well enough to last and they only back it up just long enough for it to start to fall apart!

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user rikio2
4 reviews
0 helpful votes
October 22nd, 2022

We bought this mattress and for a while it was fine, held up nicely. After a while it began to sink in at the same spot every night and it didn't bounce back. I am side sleeper and my sides started to hurt and then I noticed there is a spot on the mattress that has kind of a hard spot going up so it sticks me. I do not recommend this for seniors at all. For younger people it's fun and should be okay, so it's not all bad but may not be for everyone.

Products used:
Will be buying a new mattress soon, after only 2 years

Service
Value
Shipping
Quality
Thumbnail of user monicah34
3 reviews
11 helpful votes
May 30th, 2020

I bought a Purple 2 and really liked it. However, right after their 100 day trail period ended, the mattress began to deteriorate and now sags horribly. It is causing back and neck pain. I contacted the company many times, but all they agreed to do was replace it with another mattress, exactly the same. Why would I want another mattress that only lasts 3 months? I have continued to contact them and have even tried negotiations with the BBB, but they refuse to refund anything. It looks like I am stuck with a mattress that only lasted just over 3 months, and I paid almost 2 thousand dollars. Stay away from this company, their product is not made well enough to last and they only back it up just long enough for it to start to fall apart!

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