• Proxibid

Proxibid

Overview

Proxibid has a rating of 3.11 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Proxibid most frequently mention auction houses, and great experience. Proxibid ranks 16th among Auction sites.

  • Service
    29
  • Value
    28
  • Shipping
    20
  • Returns
    20
  • Quality
    23

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
8
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What reviewers want you to know

Positive highlights

  • No matter how good the auction site is it is still subject to substandard auction houses.

Critical highlights

  • Be careful using proxibid and the questionable auction houses that are allowed to use the proxibid service.
How would you rate Proxibid?
Top Positive Review

“I have been using proxibid since 2001.”

Michael M.
8/1/21

ABSOLUTELY LOVE Proxibid. I bought my daughters first cars on your site. I have spent literally thousands and thousands of dollars and have bought stuff that I would not have had an opportunity to buy otherwise. If you do your research on the items you are interested in, you will not be disappointed. The only thing that gets to me is the BUYERS PREMIUM. It continues to sky rocket. I was on one auction site and the BUYERS Premium was 26%. UHG! Over All my experience has been WONDERFUL!

Top Critical Review

“Failure to protect my credit card charges”

STEPHEN S.
6/14/23

When Auction Houses are to send invoices thru Proxibid. You have several days to pay. After the first invoices, Proxibid aloud access to my credit card and was charged the times by the same Auction Houses. Proxibid customer service just said that they cannot do anything. You have to contact the Auction House. This the second time this happened. I had to file a complaint with another State Attorney General office on the first one. Still no $$ or merchandise. There will not be a Third Time, I canceled my account with Proxibid.

Reviews (241)

Rating

Timeframe

Other

Reviews that mention popular keywords

auction house (39) auction houses (39)
Thumbnail of user sjanders3001
1 review
2 helpful votes
June 14th, 2023

When Auction Houses are to send invoices thru Proxibid. You have several days to pay.
After the first invoices, Proxibid aloud access to my credit card and was charged the times by the same Auction Houses.
Proxibid customer service just said that they cannot do anything. You have to contact the Auction House. This the second time this happened. I had to file a complaint with another State Attorney General office on the first one. Still no $$ or merchandise.
There will not be a Third Time, I canceled my account with Proxibid.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mots1
2 reviews
7 helpful votes
March 2nd, 2023

Recently I bid on 4 items using Proxibid, all 4 ran up to my maximum bid overnight while identical lots remained unbidden or at minimum. Proxibid did retract my bids after contacting via email but I now realize the same thing was done to me at a prior auction that I didn't catch.

Service
Thumbnail of user michaels12033
1 review
0 helpful votes
November 13th, 2023

Okay I have no real proof but it does seem that too often I lose a bid at the last minute to "onsite buyer" No way to check if it is legitimate. Sure makes one wonder when my highest bid is higher than the estimates and well above the other on line bidders but yet suddenly an on site buyer wins.

Thumbnail of user bryana550
5 reviews
7 helpful votes
November 8th, 2023

If there is a discrepancy or issue with any items you bid on Proxibid will NOT investigate or look into your matter even though your use their platform. You have a duty when you act as the intermediary and people bid on your site!

HORRIBLE SITE, DO NOT BID

Service
Value
Returns
Quality
Thumbnail of user joshuaw599
1 review
11 helpful votes
September 20th, 2021

Ordered 5 or 6 things from Proxibid. Companies charge more than quadruple for shipping than what it actually costs, but refuse to tell you the shipping charges until after you've purchased the item, which is how they TRAP you.
Items purchased were not as described & missing many pieces, but no refunds are allowed.
I do auctions for a living and this is absolutely the worst auction experience i've ever had. 1 star is too good for them.

Tip for consumers:
DO NOT PURCHASE

Products used:
grow tent, trading cards

Service
Shipping
Returns
Quality
Thumbnail of user markm4716
1 review
7 helpful votes
October 18th, 2022

Purchased a few items at a local auction( work auction of uniontown pa)! Everything was fine except 2 items that I was outbid on in the final minutes was on the next auction they ran! Since I've written reviews and they were pulled about workauction, also contacted proxibid and they allow this bidding and encourage it! When your the winning bidder and you are told you was o er bid to see item listed as passed? Bad business on both sides. Now auction is over you never see those bids again but those certain items bud up really didn't sale but back to seller! Bs scam

Thumbnail of user barryf223
1 review
6 helpful votes
August 4th, 2022
Verified purchase

Purchased item from Wheeler Auction Paris Mo. I Purchased item for $23,500.00. Proxibid showed the same price of $23,500.00. Went to pay and Wheeler said price was $24,500.00. Ultimately even thou Proxibid showed the same price as my last bid of $23,500 00. Wheeler refused and removed me from property and told me to never return. Called Proxibid ask them to review recordings and was informed they could not help. Also ask Wheeler to review recorded records which they said they have however they refused. Purchased a second item and was not aloud to purchase that item also.

Tip for consumers:
Have someone record your transactions at time of bidding!

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user pepperb13
1 review
2 helpful votes
July 21st, 2022

I want to see big history to see how other bidders are posting bids. Yes I understand increments but if there's a large max bid winning and other bidders bid you can see the increments they are bidding... slowing pushing the maxi bid up or "big jumps"... i. e., small bids or big time bids as they push toward a maxi bid that keeps "winning" Thus you can judge the aggressiveness of these other bidders (I never thought about the possibility of some shill bidding to push up bids) I called in and was not convinced by the Proxibid employee that said "they" don't show you "that"
Makes one think?

Thumbnail of user krotevk
1 review
0 helpful votes
June 7th, 2022

I recently moved to America and I can't download Viber and Telegram, for this I need a proxy server, as I understand it. I found a site where you can buy proxies https://proxyline.net/en/ Has anyone used it? I want to buy my proxy without ads.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawnad82
1 review
2 helpful votes
October 26th, 2022

Proxibid charges a fee to use their platform and offer no services in return. Will not hesitate to block a buyer for no cause and refuse to help a buyer if an issue on the buyers end arises. They get 3-5% fee per item, no cap. It should be illegal for them to take so much of our money and not be obligated to give service. They will have you send detailed emails to the dispute department and they never respond. When you call back in their response is not our auction/ item, not our problem. We've bought a lot from proxibid in the last 3 years, I'd recommend you buy from Equipment facts, Level, hi-bid or the auctions directly before Proxibid!

Tip for consumers:
They are nothing more than the middle man. They are for the sellers only. If the seller sends in any type of dispute on you they will block your account until cleared up even if it is a false dispute or a mistake. If you have the same type of issue with a seller they say they are only a platform and nothing they can do. Without the buyers they wouldn't have a business yet they do nothing for the buyers.

Products used:
Their platform for buying from auction companies

Service
Value
Thumbnail of user gordond186
1 review
8 helpful votes
May 17th, 2023

Was bidding on one auction in the morning, an their system went down, Couldn't log in any more.
Wasn't able to increase my bid, and lost the item.
Went to another auction, and placed a max bid on about 8 or 9 items, and was high bidder on all or the, but when I went to check in around closing time, could not log in again.
Proxi-Fail then announced that system was down (2 days ago), and as of time of writing this, they are still saying system will be down for more days.
On top of that, my credit card just got whacked!
I have a feeling this isn't going to end well. They seem to have a major data breach!

Tip for consumers:
I just hope I can get my money back!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennethr22
3 reviews
6 helpful votes
November 18th, 2020

Stay far away unless you are local! I've been shopping at ross auction buying/reselling for several years, and now since covid-19 has pushed most of the auction to online thru proxibid. I just purchased a complete set of Bowers And Wilkins - DM603 S3 pair of Tower Speakers/pair of bookshelf speaker/ center speaker/and sub on 11/14 2020 lot Number #555 you can check it out thru finished auctions. I paid $625.00 + 18% buyers internet premium $112.00 Plus local tax $56.00 for a total 0f 792.65 Since I'm local I went down to pay and pick up my items I inspected the speakers and found that corners were cracked like the where dropped multiple screw holes on the sides and on the back of the bookshelf speakers these speakers where abused! And the pictures they took showed none of the damage like they where """"Deliberately hiding the damage and nothing in the description"""""" And today 11/18/2020 the owner Thomas contacted me and gave me an option pay for the speakers or you're banned from shopping here " I guess you can decide what I choose "I understand that this a business but i. M in the business of selling good to excellent used merchandise. I can give you soon other examples I purchased a set of marantz 5.1 speaker set back in 2019 brand new in the box ( box was distressed) I couldn't sell them locally or on the internet so took them back to ross and hope they would sell in the next auction. Well they sold for half of what I paid for half is better than nothing ( but the customer that purchased them said they did not work so they refunded his money back and donated the speaker that's what my seller invoice stated) and this was a live auction."""" and I did nothing to these speakers. ****I TOOK THERE WORD THAT THEY WORK******. Another example I purchase a used 2011 imac 27" 1 Tb with 8Gb of ram with keyboard and mouse for a good price And during their live-action they stated they have the password so I can reset it back to factory default setting's *****WELL AS YOU CAN GUESS THEY DIDN'T HAVE THE PASSWORD"BUT AT THE END OF THE ACTION THEY DID REDUCE THE PRICE FOR WHAT I PAID. And after getting the new software and installing it I made $40.00 bucks was not worth my time and energy. This is a double standard. Give my money away and force me to purchase damaged goods.If you are an internet buyer thru proxibid stay far far far away from electronics's they due not test the items for functionality or even if it works they just assume from the person that brought the item in?. If your local test the item there to the best of your ability! Or unless you're selling it for parts or for yourself. ***********And one last thing I took about 30 items to sell they put them in a different lot of a month over a long period of time and it took 8 months to receive a check this is no lie***********

Service
Value
Shipping
Returns
Thumbnail of user stoleb
4 reviews
30 helpful votes
September 19th, 2021

Some auctions companies are doing shill bidding and Proxibid supports them because of the revenue they generate to Proxibid.

Service
Thumbnail of user georges575
1 review
10 helpful votes
August 14th, 2019

The problem with online auctions is you cannot see and handle the item and have to rely on the auctioneers description. Most online auctions have description and photos, some the description are clear and knowledgeable, the photos detailed but many have the barest description, sometimes None and the photographs are very poor. I deal in firearms and some auctions do not show the serial number which does not help identify older guns also be-careful and READ the terms of business, some auctions do not pack & deliver goods and you may get a third party with high priced delivery services. One reputable auction charged me so mutch for one revolver I thought Kim Kardassian was delivering it personally. Before bidding check out a few auctions and without actual bidding select what interests you and follow the auction and add the commissions and delivery and see if the price is cheaper than say Gunbroker.Com or similar auction sights. Remember once you Bid its a binding contract

Thumbnail of user stephenh1686
1 review
9 helpful votes
April 14th, 2022

Huge rip-off for packing+shipping. When bidding over the 'net on a $55 item (small, 3lb), surcharges ($5.85), packing ($25) and shipping ($41.20) added more than $70 to the cost - significantly more than the item itself! Total scam.

Tip for consumers:
Packing and shipping is a huge ripoff.

Products used:
Internet bidding

Value
Shipping
Thumbnail of user zacharys29
1 review
12 helpful votes
July 18th, 2017
Verified purchase

Why is the fee to bob and buy on the MET so high? I am a 54 year old disabled male. It is impossible for me to go on the bidding grounds where the merchandise is, walk around and bid with a numbered sign. It's needs to be an exception for Americans like myself. I love the site, however (15%) fifteen percent is highway robbery.! Can you accommodate a disabled person like me?

Thumbnail of user trevorm174
1 review
14 helpful votes
September 19th, 2020

Stealing money, fraud, misrepresentation, no accountability. See attached picture, someone is maxing out bids when they come in to make more money on the item. No one would bid on a higher priced item that has 5 others choose from that are below $20 and then one sky rockets to $110? No one would keep biding on the single item other then the seller. These pictured were all listed together in the same auction yet one jumps? Use common sense its because someone put what they are willing to pay in a max bid and the seller outbids to keep moving the price up.

Tip for consumers:
don't even sign up for this, go to a live auction if you want real thrill of an auction, this is crap

Products used:
all bidding processes, all sign up, the stupid deposit, the credit card add

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc1416
1 review
8 helpful votes
April 24th, 2021

Auction company backed they have 0% interest in making sure you get what was advertised. Any misrepresented items no matter how bad the item is misrepresented will NOT BE RESOLVED by proxy bid the only issue they will try to get resolved is the money you owe them regardless of what the Auction house has done wrong. There are many good reliable upstanding companies out there that do this right but proxy bid is not one of them.

Tip for consumers:
Be extremely careful at what you choose to purchase trust the seller 100% or purchase elsewhere.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user nathanw55
1 review
0 helpful votes
May 11th, 2017
Verified purchase

Would prefer text when outbid on item instead of email. Only used once, can't give full review.
Sign up process ok.

Thumbnail of user michaelp3342
1 review
5 helpful votes
April 22nd, 2021

Offer no consumer protections, aside from talking to sellers. Other then seller having a ein do no vetting or shipping practices. Use their site knowing that if anything goes bad you have to find a way to settle it basically on your own.

Tip for consumers:
The items I purchased were pressed together against each other and the outside of the box. Was charged 22+ each item for shipping and handling yet shipped together.

Products used:
Two signed funkos.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dw523
1 review
12 helpful votes
February 28th, 2021

Have spent thousands on this site across probably 10 different auction companies. There are some major problems that Proxibid knows about and even encourages. I don't know the exact fee structure but obviously Proxibid is getting a percentage otherwise they would remove the scammers.
First of all the auction companies set their own terms, meaning they decide their premium, shipping and handling costs, how long they have to ship items, return policies etc...
There are a select few auction companies on there which mostly give accurate listings and don't overcharge for shipping and handling but they are few and far between. Just like Proxibid, the auction houses don't own the things they sell but they get a percentage of the sales which incentivizes them to get as much money as they can.
So in all auctions there's an incentive to hide flaws, but in this situation unlike Ebay Proxibid does everything they can to protect dishonest sellers.

The most common tactic the auction houses use is shill bidding. They use a house bidder to bid items up to people's max bids. Proxibid allows this as long as the auction house makes a disclosure in their terms of service.

Also they exaggerate things quality and value, to the point of fraud in the listings, they don't disclose mechanical problems on vehicles. They sell coins and collectibles which are listed at a much higher grade than they actually are. I've personally reported the worst sellers to Proxibid and they said if I don't like it don't bid in the auctions.

Proxibid protects the sellers, by telling you to work it out with the seller when 9 out of 10 times the seller knows about it and will just say all sales are final. They don't make feedback comments public and they let the sellers inflate their feedback by buying their own stuff. You'll notice most scam companies have thousands of 4-5 star feedback. They don't make the comments public so people who are mentioning the scam don't ruin it.

To be honest statistically, if you buy on the site more than a couple times you will get scammed. They can make a lot more money this way so even the auction companies that start out legit usually start scamming as well. I went back to Ebay to source my items. At least they have buyer protection policies there.

Tip for consumers:
Don't bother. Take half the money you were going to spend here and throw it away. Go out for dinner and be happy you saved some money.

Products used:
Your questions are not applicable to this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user daler380
1 review
0 helpful votes
February 10th, 2023

Action ended 12/29/22, notified 1/23/23 paid + shipping on 24th. Made 3 phone calls before shipped. They were lost on there paperwork. Arrived 2/10/23

Products used:
firearms

Service
Value
Shipping
Quality
Thumbnail of user jusuft
1 review
18 helpful votes
December 30th, 2020

Proxibid is good until you get scammed. Be warned, they ALWAYS side with the seller, and are NO help whatsoever if you find yourself in a bad place. Make no mistake, even if an item is misrepresented, which was the situation in my case... (I bought a card listed as first edition but it wasn't) they will do nothing to help you. I got my item authenticated by a professional (as part of their filling a case requirement) and all Proxibid did was contact the seller on my behalf... What a joke. That is them "trying" to help you. Their help only involves contacting the company, which you can do yourself. If they buyer doesn't want to work with you (which they almost never will), well thats the end of your case... sucks for you. I wish I would have known this before I started bidding. Don't get fooled into thinking they are the most "Trusted site for connecting buyers and sellers for high valued items" as they claim. You will get the short end of the straw with these guys. Unless of course you're a seller. If you're a seller looking to scam people, look no further! Proxibid is your safe haven, you don't have to worry about false titles, listing descriptions, or photos. None of it will mater, sellers always win here.

I've attached a photo of what i bough as "1st edition" and what a "First edition" case actualy looks like. I sent these same photos along with a authenticated note from a professional and still nothing. Pathetic

Tip for consumers:
They don't look out for you!

Products used:
Cards

Service
Value
Quality
Thumbnail of user isaacw110
1 review
4 helpful votes
March 6th, 2022

Purchased FAKE Coin through ProxiBid! Disclaimer guarantees authenticity, they wont back it up! Having no luck talking to an individual at this company. Stay Away

Thumbnail of user branfdenw
2 reviews
21 helpful votes
May 28th, 2021

Check the terms of sale carefully guys. This is a direct except:
'At the request of the auction company, this auction permits bids to be placed by the auctioneer, an employee of the auctioneer, or the seller or an agent on the seller's behalf. While Proxibid's Unified User Agreement prohibits this behavior, in accordance with UCC 2-328, this auction is permitted to engage in this activity by providing this clear disclosure to you, the bidder.'
And part 2, same auction:
'This auction company has requested and been granted access to see all bids placed including any maximum pre-bids. This auction is permitted to engage in this activity by providing this clear disclosure to you, the bidder.'

So, in a nutshell, it is somehow okay to allow the seller to not only see the bids before the auction starts, but to place their own bids. Sellers are plain kicked off of Ebay for that crap, it's called shill bidding, and reputable companies stay away from it like the plague. But not Proxibid.

Products used:
none

Value

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From the business

Proxibid is the world’s most trusted platform for buying and selling highly-valued items. Proxibid's platform was built to serve highly fragmented, traditionally offline industries with recurring sales of valuable assets. Proxibid developed proprietary technology to serve high-value transactions online including flexible transaction technology, sophisticated risk management solutions, integrated payments options, and a robust Marketplace.

Proxibid's flexible transaction technology offers live auction, timed auction, and buy now/make offer sales formats to provide buyers and sellers the opportunity to buy and sell inventory across the world regardless of venue or category. MarketGuard™ is Proxibid's bank-quality fraud detection, risk mitigation, and dispute resolutions product sellers leverage to ensure buyers are who they say they are before participating online. Proxibid's integrated payment solutions (APN and ProxiPay), offer seller-initiated credit card, wire, and escrow payment options. Finally, Proxibid's Marketplace brings together more than 4k sellers and millions of buyers through over 136k+ auctions representing more than $45B in GMV since Proxibid was founded.

Proxibid is headquartered in Omaha, NE with offices in London and Tokyo.

Company Representative

Thumbnail of user proxibidi
Proxibid I.
Sr. Manager of Operations
Typically does not respond to reviews

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