Dear Tracy M.,

We are sorry to hear your concern but please be reassured that we are here to help.

However, as no other information about your order was given in this review, we cannot have a look at it to resolve the issue now.
If the issue has not been fixed yet, we kindly request you to email us at resolutions@printerpix.co.uk with your order number and the issue so we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.

Our sincere apologies for any inconvenience caused.

If you have any questions, please do not hesitate to contact us as we are always here to help.

Kind Regards
Printerpix Team