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  • Prestigia

Prestigia

Ratings On Other Platforms

Trustpilot
4 / 5
Reviews.io
3.9 / 5
Corporate Values

Overview

Prestigia has a rating of 4.7 stars from 14,707 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process, and credit card. Prestigia ranks 5th among Hotels sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.9%
Positive
4,084
Neutral
162
Negative
101
50
See all photos

What reviewers want you to know

Positive highlights

  • Fairly simple booking process, would have been good to have been able to leave a message for the hotel though.
  • Great as usual…easy booking experience and exceptional rates

Critical highlights

  • Appalling customer service - you tried to rip me off and I will not be using you again.
  • We had booked a hotel room in Montreal in March that had to be cancelled due to Covid.
How would you rate Prestigia?
Top Positive Review

“My experience was wonderful”

Anong N.
6/18/21

My experience was wonderful. It have me enough time to make my selection. Need more pictures and details of the hotels though. Great

Top Critical Review

“Doesn't help customers during covid crises”

Sonya F.
6/28/20

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

Reviews (14,707)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (140) booking experience (69) web site (48) use site (32) customer service (60) hotel room (30) booking confirmation (17)
Thumbnail of user marinellaa1
1 review
0 helpful votes
December 16th, 2023
Verified purchase

It was fast and simply. I hope not to have problem because there is no possibility of cancellation or modification

Thumbnail of user jeremyb1137
1 review
0 helpful votes
February 10th, 2024
Verified purchase

Great clarity in the UI. Loved the Total and then breaking it down into the pay online vs. at property. Makes me feel like I'm unlikely to get "surprised"

Thumbnail of user charlesf985
2 reviews
0 helpful votes
June 11th, 2023
Verified purchase

Excellent easy booking. I'd only recommend that you have better descriptions of the room choices on your site during booking.

Thumbnail of user davide2785
1 review
0 helpful votes
September 26th, 2023
Verified purchase

Verified with Excalibur that the site was a partner and even they couldn't beat the price. Thanks

Thumbnail of user margareta993
1 review
0 helpful votes
September 6th, 2022
Verified purchase

It is very easy and convenient to book with Prestigia...
I also get the best rates.
Thank you Prestigia

Thumbnail of user jerryg1059
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Best booking experience so far. The fact that I can cancel or change the res is huge and greatly appreciated.

Thumbnail of user armandoi16
1 review
1 helpful vote
March 31st, 2024
Verified site experience

SO far good experience. Easy, friendly and fast. I just need to confirm I dont have issues with my booking when arriving to the hotel

Thumbnail of user judyw1112
1 review
1 helpful vote
September 13th, 2022
Verified purchase
• Updated review

Great to have such straightforward cancelling and rebooking services. I made a mistake with dates and was able to change it so easily. Thank you

So easy to manage
September 13th, 2022
Verified purchase
• Previous review
Easy and quick
September 13th, 2022
Verified purchase
• Previous review
Thumbnail of user kellef2
1 review
0 helpful votes
September 25th, 2023
Verified purchase

SO FAR, it's all great. I've never used your service so I hope it goes smoothly

Thumbnail of user charlesn894
1 review
0 helpful votes
May 27th, 2023
Verified purchase

It's fine. But it isn't over yet and you're sending me feedback requests before the transaction is complete and that's annoying.

Thumbnail of user hasanw8
1 review
0 helpful votes
December 9th, 2021
Verified purchase

Super easy experience on prestigia. Hope teh execution i. E. when we arrive in Jeddah at Centro Shaheen is also similarly amazing and there are no issues with booking etc

Thumbnail of user irenet112
1 review
0 helpful votes
October 6th, 2021
Verified purchase

It all seems very straightforward so far. Trust room will be of a good standard? Can I request two single beds rather than a double please?

Thumbnail of user feliciaf171
1 review
0 helpful votes
February 14th, 2024
Verified purchase

You need to allow time to read your terms after all information is put in so we don't have to start over when the timer runs out. Annoying

Thumbnail of user hosseini
1 review
0 helpful votes
October 18th, 2022
Verified purchase

Taxes and fees aren't transparent. I was charged about 15% as apposed to 9%. It is not clear why

Thumbnail of user fannyb33
1 review
0 helpful votes
October 30th, 2023
Verified purchase

I had the tab open for a few days and was afraid the prices would change or dissapear but it stayed so im very happy

Thumbnail of user julianav37
1 review
0 helpful votes
January 10th, 2024
Verified purchase

User friendly in terms of navigating.
Price wise is so far one of the best after comparing

Thumbnail of user emman356
1 review
0 helpful votes
November 26th, 2023
Verified purchase

At the moment the booking easvat a good price. I hope everything will be just fine

Thumbnail of user amandac2203
1 review
0 helpful votes
September 6th, 2022
Verified purchase

The booking was easy. I just hope when we get in there that its an apartment and has everything we paid for.

Thumbnail of user veronical407
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Great! I hada question, sent an email and got back in just a few minutes. I will let you know more as soon as my reservation takes place with no issues.

Thumbnail of user antonya49
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

Absolutely awesome - Prestigia have been a pleasure to deal with and I will use them again for my next upcoming trip later in 2024.
I have already recommended them to my friends

Thumbnail of user peters1195
1 review
1 helpful vote
August 14th, 2020

I Cancelled two rooms in New York before the free cancellation date, back in March 2020 and finally my money has been returned

Thumbnail of user kahl
1 review
0 helpful votes
November 8th, 2022
Verified purchase

Very easy to book and instant conformation and good prices. Recommend this company

Thumbnail of user josem1639
1 review
0 helpful votes
August 8th, 2022
Verified purchase

It's a very nice option for frequent travelers this tool that you put in our hand to make more easy to do the hotels reservations! Thank you

Thumbnail of user gonzalos29
1 review
0 helpful votes
September 29th, 2021
Verified purchase

No pude cambiar la edad de mi hijo. Espero no tener problemas puesto que sigue siendo niño.

Thumbnail of user ellene206
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Strange that I had to put in a second line or my street address--there's no apartment number or anything.

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.

Company Representative

Thumbnail of user prestigiah
Prestigia H.
Selective Hotel Bookings
Typically does not respond to reviews

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4.7
14,707 reviews
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