• Postmates

Postmates

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Overview

Postmates has a rating of 1.13 stars from 873 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Postmates most frequently mention customer service, delivery fee, and credit card problems. Postmates ranks 151st among Food Delivery sites.

  • Service
    173
  • Value
    157
  • Shipping
    113
  • Returns
    123
  • Quality
    142
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
26
142
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The only way to contact customer service is by trying to cancel your order.
  • Imagine you're sick and live alone... You depend on delivery services.
How would you rate Postmates?
Top Positive Review

“So glad Postmates exists!”

R O.
6/9/22

I have used Postmates a few times now and so glad they exist! They helped me out when there was no time, we had to quarantine, when I forgot to buy the cake and they got it for me last minute. Always caring, professional and on time. I can't thank the Postmates delivery people enough for the job they do. Thank you!

Top Critical Review

“Thieves”

Joy I.
2/11/24

I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My card were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.

Reviews (873)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (259) delivery service (82) delivery fee (61) credit card (45)
Thumbnail of user jessicab3640
1 review
0 helpful votes
February 15th, 2024

I ordered via Postmates and spend exactly $16.93 they kept changing the time and then my food was very cold. After requesting 2 managers nothing as resolved. I would not recommend at allllll

Service
Value
Quality
Thumbnail of user jillb1031
1 review
0 helpful votes
January 24th, 2023
Verified purchase

I would give NEGATIVE stars if I could. Sent the food to the wrong address twice and still charged me both times. Claim they gave me a credit for my next order and was charged the FULL amount! The are crooks and you can't talk to anyone on the phone!

Thumbnail of user joyceiannone
1 review
0 helpful votes
February 11th, 2024

I spent a lot of money with Postmates, but after about a year, 2 different credit cards got stolen. My card were used in 2 different states, within 90 days. I had to cancel those cards. Once I quit using Postmates the credit card fraud stopped. They are thieves. Stay away from them.

Thumbnail of user jacquelinep813
1 review
0 helpful votes
December 4th, 2023

Postmates is horrible. I placed an order today like I do a couple times a week. Today, I didn't receive my order and Uber eats refused to refund my money. Uber eats asked me had I gone around to neighbors looking for my food. I placed the order at night and I don't know my neighbors because I've been in my house less than a year. It was a stupid idea to suggest. I will never use Postmates/ Uber eats again. The customer service rep said that Uber eats doesn't reimburse patrons who don't receive their orders..

Thumbnail of user ro192
1 review
0 helpful votes
June 9th, 2022

I have used Postmates a few times now and so glad they exist! They helped me out when there was no time, we had to quarantine, when I forgot to buy the cake and they got it for me last minute. Always caring, professional and on time. I can't thank the Postmates delivery people enough for the job they do. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user audriuss4
1 review
0 helpful votes
December 15th, 2023

Stay away! First, they fail to deliver and there is no "oops, I'm sorry". Next they refund you your food charges, but somehow your tip is not part of it. I left $15 tip on my order and that was problem since they had no way of getting it back from the guy who failed to deliver.

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Thumbnail of user j.williams73
1 review
0 helpful votes
February 14th, 2024

Waited an hour before canceling my order without explanation all the while showing me a graphic that says Tyrone has my order and is heading my way. Total $#*!ing $#*!s!

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Value
Shipping
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Thumbnail of user maryc1078
1 review
3 helpful votes
November 20th, 2019

If our prepaid visa doesn't work or we have to return and get paid nothing. I just went to a delivery and my card didn't work at pickup. I got no response while there from Postmates. When I finally got theu the order was given to another driver. I was given a boat load of excuses as to why my card declined. None their fault. Go to Door Dash please!

Thumbnail of user tabis2
1 review
1 helpful vote
May 21st, 2020

I am a fleet driver for Postmates. Yes we are underpaid but that's what good delivery service comes in for tips. I've never cropped or had food ruined by my driving. I always go over the order when I receive it and if the receipt is correct. I lay out a sanitized Mat so I don't have to put the food on the floor with the new social distancing rules. I sanitize after every order and my mat I lay down. I know all delivery services are different with drivers. Some of us take pride In our services and try to make a smooth delivery for all parties.

Thumbnail of user barbarat1838
1 review
1 helpful vote
November 6th, 2023

I don't usually use delivery services but thought I would try. I ordered for delivery and food tracker showed food was ready. After 20 mins I called the restaurant and was told that it was ordered for pick up by me. I paid almost $10 extra thru them so I could pick it up? I tried to call Postmates but the phone number didn't work. After tracking down a working number, I was transferred 9 separate times and no one could find my order because even though I had to enter all my info, Post mates did not put my phone number or last name on the order.Good news is,Customer service was very nice as they continued to pass me around. After an hour and a half on the phone, I was told the matter would have to be escalated by email and someone would get back to me. I won't hold my breath!

Thumbnail of user kivaf
1 review
1 helpful vote
February 3rd, 2023
Verified purchase

After waiting over an hour for my dinner I got a notification that the driver had picked up my food and was on his way. About 2 minutes later he canceled my order. Now I have no dinner and I'm livid. Why bother to pick it up if you aren't planning to deliver it? There is no place in Postmates to complain or even give the driver a bad review.
Postmates is like "It happens, sorry".
Meanwhile I'm going to bed hungry.
Really disappointed.

Tip for consumers:
Have a plan B.

Service
Value
Shipping
Thumbnail of user ladyceclipse
1 review
1 helpful vote
July 25th, 2023

I ordered through the web using Postmates as the delivery service. I gave easy to follow instructions guiding them to my apartment on the second floor. The delivery driver didn't even attempt to approach my door, and simply left the order in the lobby on a bench.

When I contacted Postmates' customer service, less than 10 minutes after the delivery, I reported it, and requested them to reduce the tip amount (I thought that would be sufficient).

They emailed me 20 minutes later, and said "thank you for the feedback".

When I responded, and told them it wasn't just for feedback, that I wanted to reduce the tip, it took another 20 minutes for them to get back to me, and they said I had up to an hour after delivery to change the tip.

I said okay, go ahead and change the tip since it's still within an hour, and in another 20 minutes I received a response that basically said, "now it's not, sorry".

Terrible customer service, terrible delivery service, and I'll make sure never to use them again.

Service
Value
Thumbnail of user susanne.olson
1 review
0 helpful votes
May 26th, 2023

They took my money and didn't deliver the product. I tried to send a gift to a supplier in another state... NOPE! The Uber drive wouldn't give them the gift if they didn't have a 'code'. No where on the website do they ask for a recipient. The donuts were even GIFT wrapped! And they did not deliver.
AND... Postmates says my order is not eligible for a refund.
And... don't bother trying to get a hold of them by phone because any number online is disconnected.

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Value
Shipping
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Thumbnail of user smithdainl615
1 review
0 helpful votes
October 17th, 2023

Bro my post mate driver didn't check if the address was right because he had two orders so the dude gonna steal my food and i got his

Thumbnail of user katerinaw9
4 reviews
2 helpful votes
June 29th, 2023

Unfortunately, my experience with Postmates has been a major disappointment. The website is confusing, making it hard to place an order, and the delivery service is highly unreliable. My orders have been late more than once, which meant I was left waiting for dinner on a busy evening. Worse still, when the food finally did arrive, it was cold and unappetizing. Needless to say, I won't be using their service again.

Service
Value
Shipping
Quality
Thumbnail of user cindya257
1 review
0 helpful votes
November 10th, 2020

I stopped using them after seeing a delivery person (2) in their car siting on their phone. My pizza was cold.

Thumbnail of user killersmile2000
1 review
2 helpful votes
May 27th, 2023

I won't ever use this service again.

Applied a coupon 30$ off, then I ordered. Suddenly the coupon was taken out from my order. I was charge for 48$. I realized this, so I cancelled my order right away within 2 minutes.
I realized I lost the whole money except the tip.
I contact the customer service 2 days later, and they told me they won't refund after 48 hours.
As a new user, how can I know?
I was charged for 48$ for nothing. They are such a thieves.
The customer services' representatives are so rude. They just cut me off and close the chat.

Service
Value
Shipping
Returns
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Thumbnail of user debbieh1350
1 review
0 helpful votes
October 24th, 2023

My teen daughter placed an order in error. We canceled it within 10 seconds. They refuse to refund. They said my account is ineligible for refunds.

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Value
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Thumbnail of user cantavisj
2 reviews
0 helpful votes
October 9th, 2021

It's an amazing app to the point where I don't have to go out and get my food my food can be brought to me.

Tip for consumers:
Don’t waste your time on going out to get food when it can be sent to you .

Products used:
A burger with fries .

Service
Value
Shipping
Returns
Thumbnail of user ronaldj441
1 review
10 helpful votes
January 28th, 2021

Postmates is a shady, rip-off outfit that thrives on and exploits ambiguity. They are deliberately hard to reach. You may believe you are ordering "delivery" but will be bait and switched into "pick-up". If you try to cancel, be prepared for an arduous, lengthy, bank-involved, fraud dept involved odyssey designed to take your money and wear you down until you give up - like an insurance company.

There is a reason this site has a one star rating in aggregate. Consider yourself warned.

Tip for consumers:
Do not use the disguised link in their e-mail as this launches their app onto your phone without your permission.

Products used:
NONE. FRUAD DEPARTMENT IS INVOLVED

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaclynw16
1 review
1 helpful vote
July 6th, 2020

Postmates is the WORST. They take over an hour for drive through fast food, don't let you cancel your order, don't refund you your money when you don't even have your order, and you cannot get hold of anyone. THEY ARE THIEVES. All they care about is taking your money and leaving you out to dry. I never even received my order and they STILL won't refund me my money, and they fought the dispute with my bank. DON'T USE POSTMATES.

Thumbnail of user wittyj
1 review
1 helpful vote
July 12th, 2022
Verified purchase

They say you can see all charges before placing order but they block the charges with a Grey bar, then show you a total. Once you click place order and pay the price jumps up again. That seems criminal, tried to cancel my order immediately no luck. Will never use this service again would rather be hungry than robbed.

Tip for consumers:
Use literally any other delivery service.

Products used:
Food delivery

Service
Value
Shipping
Returns
Quality
Thumbnail of user wf16
3 reviews
8 helpful votes
August 25th, 2017

Selection is decent but it's really nothing to write home about. Don't be fooled by the "delivery credit" they give to get you to sign up. The delivery charge is only a small part of the actual fees they charge. The bulk of it is hidden under "taxes and fees," in case you were wondering why tax is suddenly 25%. The prices end up being the same or slightly higher than traditional delivery sites like Grubhub except you get the added bonus of seeing where your delivery guy is, which can be either helpful or infuriating.

Thumbnail of user irvind8
1 review
0 helpful votes
October 4th, 2017

I live in LA and drive to Hollywood to make deliveries. Made about 60 deliveries in 4 days and earned $470. If u provide fast n friendly service people usually tip. Sometimes alot more then you'd expect lol thinking about starting it full time, alot less stressful then my job and pay rate is about the same

Thumbnail of user blakew67
1 review
1 helpful vote
June 22nd, 2020

Ordered Delivery, they sent me a notification saying pickup. I immediately reported it to Postmates, and they said they can't do anything, but thanks for using Postmates. No credit, nothing. Pickup for my meal was 40minutes away, so I was not able to pick it up halfway through my work day. Stay away from Postmates! Use another delivery service.

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About the business

Postmates offers on-demand delivery of everything you need, whenever you need it. Food delivery, grocery delivery, alcohol delivery, and more? We? ۪ll bring the best of your city to you, in minutes. Place your order online or through our app, and leave th...

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1.1
873 reviews
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