• Porch

Porch

Overview

Porch has a rating of 2.63 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Porch most frequently mention customer service problems. Porch ranks 4th among Home Remodeling sites.

  • Service
    32
  • Value
    29
  • Shipping
    11
  • Returns
    13
  • Quality
    28

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5

Instant Feedback

20
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What reviewers want you to know

Positive highlights

  • I called customer service was told someone would get back to me in 24-48 hours.
  • I hired a contractor from Porch Services to clean our dryer vent.

Critical highlights

  • I turned off the water source to the toilet immediately and contacted Porch the next day.
How would you rate Porch?
Top Positive Review

“Goody's Handyman Services, Phx. AZ.”

Bill F.
2/8/23

Good News. Recently I had two handyman jobs done by Goody's. Their team was great. They completely satisfied my expectations. I had a double pane slider replacement installed and faucet replacement plumbing work. Both jobs done promptly, within estimate. And clean. I highly recommend their team. I will be using them again soon.

Top Critical Review

“Stealing contractor identity”

jan b.
3/11/24

I checked my business profile on Google was shocked when I found out porch used my company identity to solicate quotes I immediately called them. Multiple calls multiple days no response. Steer clear of these parasites I only hit one star because a lower rating isn't a option

Reviews (214)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) day (31) dryer vent (3) 45 minutes (3)
Thumbnail of user janb930
1 review
0 helpful votes
March 11th, 2024

I checked my business profile on Google was shocked when I found out porch used my company identity to solicate quotes I immediately called them. Multiple calls multiple days no response. Steer clear of these parasites I only hit one star because a lower rating isn't a option

Tip for consumers:
What a corrupt company porch is

Products used:
Nothing $#*! porch

Service
Value
Shipping
Returns
Quality
Thumbnail of user timf813
1 review
0 helpful votes
March 7th, 2024

They do not honor the refund policy they'll try to find any excuse literally not to refund. And everytime they call it's only to upsell another subscription tier, also they lie about "free advertising" on their app
I already caught them lying saying I was on their for being a yearly member lol they're full of $#*!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreyl6
1 review
1 helpful vote
February 10th, 2021
Verified purchase

I wanted to have professional guy for my project, so i found this website, but it did not work out, responded repairman did not finish his work and then does not answer on my phone calls. Got in touch with the Porch.com, they did not resolve even close my issue, they even did not apologize for.
Do not recommend this website...

Thumbnail of user tonyf858
2 reviews
1 helpful vote
January 22nd, 2023
Verified purchase

I've been a porch professional for more than 4 years. I stopped using them for lack of quality leads and they enticed me with "verified leads". Those leads were far and few between. I have since stopped using them and have a balance of $350 and they refuse to refund my money. Looking at their current lead opportunities, the nearest lead is 40 miles away. Don't use them. They are withering away, having less and less relevant leads and just don't do what they promise as they pressure you back into re-signing up.

Tip for consumers:
Don't sign up!

Products used:
Verified Leads for Kitchen & Bath Remodeling

Service
Value
Returns
Quality
Thumbnail of user clauc6
1 review
2 helpful votes
October 19th, 2023

We are a cleaning business registered on their website.
Everytime we see a good lead, we pay for it ($18 each) and we can never get a hold of the person interested in the service.
We call, text and they never answer.
Porch says we need to call to get a refund. As a family owned business we are always busy and I have no time to be talking to a represenrative trying to make me advertise for more money instead of buying individual leads.
This website is not suitable for small business and people should have more concience when posting a request for a job!
Companies like ours are struggling to get more business and wasting the little money we have is unfair.
This month only we lost 36 buying 2 leads and people NEVER answered our calls or message. Done with porch
Porch wont have our business again.

Products used:
Cant use their service if nobody who post on their website answer calls or texts.

Service
Value
Thumbnail of user johna5290
1 review
1 helpful vote
October 18th, 2023

Don't waste your time with the lead generation business. Leads are poor, and they don't honor there refund policies!

Tip for consumers:
Poor customer service. They never pick up there phones, but they like to leave meassage to avoid dealing with customers upset with there service!

Service
Value
Quality
Thumbnail of user jeanief2
2 reviews
0 helpful votes
December 11th, 2020
Verified purchase

Arrived on time. Appeared neat and professional snd did an excellent job

Thumbnail of user anthonyt606
1 review
0 helpful votes
January 8th, 2021
Verified purchase

Sayonara Pest Control came and did a professional job. They will return and seal a vent opening in the basement and place some traps on the exterior of the home. I will recommend them without reservation

Thumbnail of user teresab126
2 reviews
0 helpful votes
July 16th, 2023

Two years ago I hired a contractor off of Angi and had to sue the contractor Mold Mitigation BY Murphy. I won the lawsuit. I sent a copy of the lawsuit default to Angi band Mold Mitigation By Murphy from their website. Now I see Mold Mitigation BY Murphy on Porch ripping customers off. I sent a copy of the lawsuit default judgement to Porch but they refuse to kick them off of their website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kurtm265
1 review
0 helpful votes
January 16th, 2020
Verified purchase

Within an hour after filling request I received a call giving contact information concerning a reliable local contractor.

Thumbnail of user marcelov26
1 review
0 helpful votes
June 30th, 2022

I'll neve put a single dollar again on this scam platform! I spent money and never received at least a message from any customer! Terrible company!

Service
Value
Quality
Thumbnail of user johnl3507
2 reviews
0 helpful votes
February 17th, 2021
Verified purchase

I tried twice to get some help using Porch. They provided about 6 different telephone number to contact, but when I tried to contact them I got no answers from any of the numbers provided.

Thumbnail of user monay13
1 review
0 helpful votes
June 12th, 2020

We have been using Porch for a while, the quality of leads are getting really bad. Non-connection leads are a standard norm for them. If you accidentally leaving a message for the customer for over 60 seconds (some people's voice message is long to begin with), even at 61 seconds, Porch consider it a connection made. My advise is don't waste your time or money on their service. Period!

Tip for consumers:
Don’t waste your time on the leads. The quality of the leads are bad compared to other services we use. If you happen to get a hold of the customer. The customer has been contacted by other lead sources too, so you have not only Porch selling the same leads to 3 contractors, the same lead was also shared with other lead companies. Don’t waste your time or money.

Products used:
Purchased leads from Porch.com. We were on an subscription account that Porch will auto charge our account every 2 weeks to bring back to the set amount. If you happen to leave a 61 second message, even though no connections were made, porch still consider that a connection made.

* Porch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user nickh278
Nick H. – Porch Rep

We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.

Thumbnail of user kevino511
1 review
0 helpful votes
July 12th, 2021
Verified purchase

The vendor never got back in touch with me, to schedule a site visit/estimate.

Thumbnail of user danielm2286
Daniel M. – Porch Rep

Hello Kevin. This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention, and we apologize for the experience you had with that contractor. Please reach out to homeowner@porch.com, or call directly at 855-494-5972 with your project details and contact information. We want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.

Thumbnail of user juicec
1 review
1 helpful vote
January 14th, 2020
Verified purchase

Hired "handyman" with 44 years experience. Big mistake! Terminated him before project completed because he left us with a huge mess, did not cover anything up while tape, bedding and painting. Had to use our personal dumpster to haul off debris, just not up to standards. Way too expensive for what little result we received. Would not recommend, refer and definitely no hire. Extremely poor rating.

* Porch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user nickh278
Nick H. – Porch Rep

We sincerely apologize for the bad experience and have reached out directly to learn more.

Thumbnail of user jaymep2
2 reviews
0 helpful votes
March 10th, 2020
Verified purchase

My worker was professional and courteous.
When I called to ask for someone to reinstall my blinds it was estimated at a 3 hour job. I told the person that I could do it myself in 3 hours, so he estimated it would be 2 hours. All 10 of my blinds were installed and the worker was out of my house in 45 minutes. It was a simple job that I couldn't do myself. I expected an adjustment on the charges.

Thumbnail of user lindaw2772
1 review
0 helpful votes
July 14th, 2022

I had a review of another I company I used and gave them a 1 star rating on Porch and Angie's list, well the company and I have since settled our differences. I contacted both sites and asked them to change my rating of the company and delete my previous posts. Home Advisors ( Angie's List) called me within 2 hours of my request and changed my review and deleted my previous post. 5 days later I am still waiting on Porch to do the same. How would you like it if it was your business and you still had a negative review, due to this company?

Thumbnail of user stephenr873
1 review
1 helpful vote
June 26th, 2021

Inadvertently sent to this company twice. Both times they had the wrong project written down. Received multiple calls for services I didn't ask for. Called me at 7am 4x in a row. 2 reps hung up on me as soon as I stated I wasn't interested. Call center tried to get me to an agreement to receive additional solicitations for other "related" services. Received multiple calls after saying no to this. Stay as far away from this service as possible.

Service
Value
Quality
Thumbnail of user billf873
1 review
0 helpful votes
February 8th, 2023

Good News. Recently I had two handyman jobs done by Goody's. Their team was great. They completely satisfied my expectations. I had a double pane slider replacement installed and faucet replacement plumbing work. Both jobs done promptly, within estimate. And clean. I highly recommend their team. I will be using them again soon.

Service
Value
Quality
Thumbnail of user jonf383
1 review
0 helpful votes
September 11th, 2023

I contacted Andrew Slabaugh (Circle S Investments Inc.) regarding installation of fencing. He was able to schedule the work within a week. He installed over 82 ft of fencing, to include gate, in less than a day. Fencing is beautiful and the price is right. Highly recommend Andrew!

Service
Value
Quality
Thumbnail of user cecild29
1 review
1 helpful vote
August 13th, 2021

Porch landscaper took me for $2900 with no work done, criminal charges filed. Porch refuses to stand up to their guarantee although they said they had approved the $1000.If possible zero stars would be appropriate. Cecil Durham. Proof of purchase etc already sent and approved.

Thumbnail of user danielm2286
Daniel M. – Porch Rep

Hello Ms. Cecil Durham. This is certainly not the experience we aim to deliver at Porch, and thank you for bringing this to our attention. We would like reconfirm that the documents were submitted for the payment process to begin. Payments are made every Thursday of every week, it will just depend on where you are on the list of people that are also waiting on their refund. We ask to please be patient, and if you still have not received the payment by next Thursday, then we can see if it can be expedite it. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.

Thumbnail of user raymondd238
1 review
0 helpful votes
February 7th, 2021
Verified purchase

Thanks for your input. Bye. Bbbbbbbbbbbbbbbbbbyyyyyyyyyyyyyyeeeeeeeeeee

Thumbnail of user justine132
1 review
1 helpful vote
June 20th, 2020

I bought properly 10 leads from these guys not one of them has panned out and every single time I purchased one I have to spend 45 minutes on the phone with them trying to get a refund. And half of them if you actually get a hold of somebody which is rare. There's not even any job to be had. I think they're just playing the numbers and hope they don't have to refund everybody when they send out fake leads they're probably killing it. Avoid like the plague

Thumbnail of user nickh278
Nick H. – Porch Rep

We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.

Thumbnail of user livyb1
1 review
0 helpful votes
October 27th, 2020

Our job was fairly easy, or so we thought. Our job consisted of removing carpet from our breakfast (137 sq ft) nook and installing vinyl planking. Although it took him all day, the porch handyman did a good job of installing our vinyl wood plank flooring, but he did a terrible job with the floor to carpet transition strips. When he removed the carpet, he did not leave enough carpet flap even though my husband told him to. He said he'd ‘take care of it.' Well, he didn't. What was left were two incomplete transitions. I called porch the following day asking them to send me an experienced floor person to complete, they did, but it was the same handyman! Still looking for someone to correct the job.

Thumbnail of user nickh278
Nick H. – Porch Rep

We apologize for the experience you had with this contractor. Please reach out to HST@porch.com with your project details and contact information, we want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.

Thumbnail of user nickh278
Nick H. – Porch Rep

We apologize for the experience you had with this contractor. Please reach out to HST@porch.com with your project details and contact information, we want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.

Thumbnail of user sharonj191
2 reviews
0 helpful votes
September 29th, 2019

This project started out small and got larger once we discovered the true water damage to my laundry room. But, we all took it in stride and removed the damage wood and drywall, dried everything else, installed new floor, tile and drywall. The result was wonderful. My husband and I will put the finishing touches on it, but it was a wonderful transformation and we love it. I will definitely call Free My Timber, Inc anytime I need more work completed.

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From the business

Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com.

Company Representative

Thumbnail of user anthonya398
Anthony A.
Customer Service Representative
Typically does not respond to reviews

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2.6
214 reviews
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