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  • Popreal

Overview

Popreal has a rating of 1.91 stars from 483 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popreal most frequently mention customer service, tracking number, and credit card problems. Popreal ranks 327th among Kids Clothes sites.

  • Service
    21
  • Value
    18
  • Shipping
    22
  • Returns
    20
  • Quality
    19
111
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service answers timely but they are RUDE and not helpful much.
  • Two weeks later still no email so I tried to cancel my order and informed my credit card company.
How would you rate Popreal?
Top Positive Review

“I lve this shop”

Adrianna A.
7/18/19

I think that every mom, before shopping, looks around the shops and checks what can be found in them. One of the many stores I visit is Popreal. I can always find wonderful clothes at low prices. Thanks to this I have a guarantee that my crib looks like a princess. I can not make a model from it. In the end, it's up to each of us that our kids do not lack anything. I would recommend!

Top Critical Review

“Beware of this company.”

nancy y.
9/7/20

For two and a half years, they promise to refund me after sending their clothes back. I have records of everything. Please report them, if you have trouble. They are stealing your money. Lied about the time frame to receive items, they were 5 months late. Promises to refund did not. Sending out emails, how sorry they are... Complete fraud. Poor quality and size are all wrong. They write their own 5-star reviews are themselves. They wrote. They take your money and hope you go away. It is a complete fraud operation. Do not\\buy... Beware. I will report them asap. If you need information. Contact me here so we all can report them for fraud and for felony.

Reviews (483)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (120) credit card (15)
Thumbnail of user michelleb685
1 review
0 helpful votes
February 15th, 2019

I ordered a dress for an event and the site said it would arrive in 5 - 7 business days. 11 days later, they didn't even have the dress shipped yet. I completed the online form to cancel the order. They replied in an email asking me to be patient. I replied to the email and immediately received a Sender Failure Notice. There is no phone number listed on their customer service site. This is a horrible company to work with and would recommend that everyone spend their money on a reputable site.

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you
Popreal

Thumbnail of user hopes36
1 review
0 helpful votes
June 6th, 2019

I ordered three outfits from this company 5-5-19 and paid for the 5 day shipping. I still haven't received the items and they are claiming it's on way and offering coupons to order additional items. I paid over $75 and they are also offering me $5 cash back but no items. When did that become fair and logical? And the response time is horrible too.

Thumbnail of user jordanl30
1 review
3 helpful votes
February 15th, 2017

I will never again order from this site. Total scam. I ordered BEFORE Thanksgiving a pair of boots for my coworker's baby's Christmas. I ordered it early to give it time to get here. The order processing is supposed to take 7-10 days and now it's Feb 15th and the order is NOT HEARD OF! I tried calling them, only for a machine to answer the call telling me to leave my name and order number and saying they will call back. I received a call back during the late evening, days later only to not be able to understand the foreign speaker. Still trying to dispute the order with my credit card company. Waste of money and just a flat out scam. Never again. Don't buy from here, they might steal your money and you'll never understand their customer service. Very disappointed a sweet girl didn't get her boots.

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Hi Jordan, we are sorry for the Inconvenience caused to you, we have message a lot to you, while we still can not contact with you, and help you to solve the problem, can you pls email or call or message us, and once we get the feedback, we will help you to solve your problem Immediately.

Thumbnail of user elizabetha107
1 review
3 helpful votes
October 12th, 2017

10/10/17
I just ordered my daughter a dress for Christmas and I accidentally ordered The wrong color I wanted it from pink to red and I said at least five or more emails message them on Facebook and I keep getting a response from an automatic machine saying that they will reach back to me one of the messages said that they are on vacation and will be back soon what kind of crap is that how are you on vacation your a business you don't get vacation either respond or cancel my package order number: P******* I don't want to be waiting two months to receive a package that's ridiculous you guys need to get this fixed

Thumbnail of user suz1205
1 review
1 helpful vote
August 11th, 2017

This is the first time and the last time to buy clothes from them. Super bad service because I can't receive the tracking number at all after made a payment. No reply from customer service email and finally reach the staff to check my order status by Facebook. Finally I got my tracking number and finally received the parcel after 35 days! Bad quality clothes and it doesn't worth the price and super incredibly long waiting time!

Thumbnail of user tammyk75
1 review
0 helpful votes
June 13th, 2018

Been waiting for a refund or the packages I ordered for 3 months! Biggest $#*!ing joke on the internet. Don't fall into their trap!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
Really sorry for the inconvenience to you.
Could you please let us know your order number so that we can help you?
Thanks for your cooperation.
Best regards,
Popreal

Thumbnail of user masoudr2
1 review
4 helpful votes
November 6th, 2017

It has been 3 weeks since I purchased a couple of items. Received en email on the 26th of October saying that the item has been shipped with a tracking number. However as per the tracking number, the item has been received by courier on the 30th of October. Still not sure where these items are and when I will receive them
Have raised the issue with paypal requesting a refund

Thumbnail of user kristam45
1 review
0 helpful votes
September 26th, 2018

I ordered 16 mommy and me items from this site in April. The order was duplicated and payment taken twice. I contacted immediately and they said they would refund the duplicated order. That refund took nagging for 4 months and I finally got it after threatening to file a dispute with my credit card. The order that I wanted to keep came in about 10 shipments over the course of 5 months.my daughter outgrew all of the things I got her before they ever arrived and none were in season by the time they arrived anyhow. I had to email customer service weekly, checking on the order and they kept telling me it could take 7 -10 business days... after about 30 emails and 155 days I finally received my complete order. Don't order from this site... it is not worth the stress.

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you
Popreal

Thumbnail of user angelinam24
1 review
0 helpful votes
July 5th, 2018

They owe me 30 dollars. I've been waiting for more than a month to get my money back. Too unfair and unprofessional, deceitful traders. See for yourself! Here is part of the correspondence:
Sandy <*******@popreal.com> May 31 at 4:25 AM
To
*******@yahoo.com
Message body
Dear customer,

We are sincerely sorry for the inconvenience to you.
We have cancelled the order for you and applied for a refund. We have some process to go for issuing a refund, which will take some time.

15-25 days is just a normal processing time for us, but sometimes we also deal with the refund soon.

Sincerely looking forward to count on your comprehension. You can also not reply to this email! We will notify you once the refund arrives.

Best regards,

Sandy
Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Jun 17 at 10:41 AM
To
*******@yahoo.com
Message body

Dear customer,

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together at the

End of June.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Julia

Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Jul 3 at 9:13 AM
To
*******@yahoo.com
Message body

Dear customer

Sincerely sorry for the inconvenience and delay.
I have consulted the related department and I will let them to process your refund quickly.
Thank for your time and patience.

Best regards,

Julia
Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Today at 11:01 AM
To
*******@yahoo.com
Message body
Dear customer,

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together at the

End of July.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Julia
Customer Service Team
www.popreal.com

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear Customer,
We're so sorry for the inconvenience to you.
I've checked your order and our customer service has applied the refund for you and it will be processed as quick as possible.
I've urged the fiance and they'll deal with it soon.
Thanks for your patience.
Popreal

Thumbnail of user nancyh317
1 review
1 helpful vote
May 15th, 2018

Ordered in April. Saw the trend as everyone with bad reviews has been saying... the out of stock (when order confirmation said shipping 5-12 days). The please be patient. Partial shipping. Invalid tracking and still got nothing! Involved Paypal immediately and got my refund. They wouldn't shop balance unless I cancelled claim which I would never do since everyone on here is right on with how they operate. DON'T BUY HERE! If you do, go thru Paypal... you can recover your money. Just hope Paypal stops supporting this "popreal" scam! Good luck!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear Nancy,
We're so sorry for the inconvenience to you.
According to the information you offered we still couldn't locate your order. So could you please offer us your order ID or register email address or transaction ID from our website, so that we can help you asap?
Thank you.
Popreal

Thumbnail of user manik15
1 review
1 helpful vote
June 1st, 2018

Stll waiting! Do not buy from this site
5/13/18
I have ordered a dress for my daughter beginning april 13 till now waiting for it! I have it for a special occasion! After 3 weeks the dress will be useless! Till now didnt eceive the order! Yyyy still will wait and then ask for a refund this is tooo much and the worst online shopping ever!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear Mani,
We're so sorry for the inconvenience to you.
According to the information you offered we still couldn't locate your order. So could you please offer us your order ID or register email address or transaction ID from our website, so that we can help you asap?
Thank you.
Popreal

Thumbnail of user annab414
1 review
8 helpful votes
February 11th, 2018

I ordered outfit with a shoe for my kid to wear on his birthday, I also chose the 5 days shipping cost so can get it on time... until now I haven't got it and my son's birthday was a week ago. I emailed them and they said that one item is not on stock, it didn't say that when I place the order. Now I don't want them and anymore and asked for a refund, they get back asking to confirm amount twice and now they said that it will take 20-30 days to get my refund. I don't know why they took $ from my account when they didn't have the item in the first place. I am NEVER going to shop from here ever again

Thumbnail of user js451
1 review
0 helpful votes
June 15th, 2018

All I must say is these two things do not pertain to this company!

I hope you read this before placing any orders.

You are better off paying double somewhere else.

Please trust me i had to deal with them the biggest headache EVER!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear Customer,
We're so sorry for the inconvenience to you.
According to the information you offered we still couldn't locate your order. So could you please offer us your order ID or register email address from our website, so that we can help you asap?
Thank you.
Popreal

Thumbnail of user angelas408
1 review
2 helpful votes
December 19th, 2018

I ordered almost month ago even if I chose express delivery for extra charge.
I think doesn't really matter what shipping method I choose because they gonna send really slow anyways!'
I couldn't believe people wrote here for nice experience.
I can't not believe that someone can happy about this site.
I think this site scam!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you

Thumbnail of user fernandoa51
2 reviews
0 helpful votes
April 22nd, 2019

Gostei da compra super. Recomendo qualquer dia quero voltar a comprar novamente
Pois fui bem atendido e a entrega foi bem rápida

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Thanks for sharing your shopping experience here.
We're so happy you're satisfied with our service.
We'll always try our best to do better and better to serve each customer.
Thanks again.
Nice day!
Popreal

Thumbnail of user habanad
1 review
2 helpful votes
August 16th, 2018

THIS PEOPLE ARE SCAMMERS, NEVER BUY FROM THEM! I AM REPORTING THEM TO THE POLICE. I HAVE PLACED AN ORDER 5 MONTHS AGO AND HAVEN'T GOT EITHER THE ITEMS OR A REFUND, I HAVE 24 EMAILS BACK AND FORTH WITH THEIR CUSTOMER SERVICE REQUESTING MY PIECES OR MY MONEY AND FIRST THEY SAID THEY WERE OUT OF STOCK, ONCE I GOT FRUSTRATED BECAUSE 2 MONTHS HAVE GONE BY AND I DIDN'T GOT ANYTHING I SAID I WANTED MY MONEY BACK AND EVERY SINGLE TIME THEY SAID TO WAIT 2 WEEKS OR 10 MORE DAYS TO RECEIVE MY REFUND, TAT THEY WERE MAKING IT AN URGENT MATTER, I STILL DON'T HAVE ANYTHING, PLEASE DON'T ALLOW THEM TO ROB YOU AS THEY DID WITH ME. I CHECKED ONLINE FOR REVIEWS AND THERE ARE TONS OF PEOPLE IN MY SAME SITUATION

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear Customer,
We're so sorry for the inconvenience to you.
Could you please offer us your order ID or register email address from our website, so that we can help you asap?
Thank you.
Popreal

Thumbnail of user charissaj2
1 review
0 helpful votes
July 18th, 2019

30 april 2019 i orderd 2 pièces. Till today i didnt recieve anything but $#*!. 30 e-mails further about the shipping and they will do nothing untill i recieve the pakkage. Stuppid people because that is the whole issue. Wont het nu money back and they lost the pakkage...

Thumbnail of user adriannaa5
2 reviews
0 helpful votes
July 18th, 2019

I think that every mom, before shopping, looks around the shops and checks what can be found in them. One of the many stores I visit is Popreal. I can always find wonderful clothes at low prices. Thanks to this I have a guarantee that my crib looks like a princess. I can not make a model from it. In the end, it's up to each of us that our kids do not lack anything. I would recommend!

Thumbnail of user karolynm2
1 review
9 helpful votes
March 16th, 2017

This is a joke-asked a question never received a reply from the company will NEVER deal with this company again. They do not respond to emails their customer service phone number is non-functional - they answer say all agents are busy and then you call is disconnected!

Thumbnail of user kirac6
1 review
1 helpful vote
May 22nd, 2017

I ordered a mommy and me outfit. Only got the adult outfit but not the matching child's one. Just contacted customer service, waiting for them to reply. If they even do.

Thumbnail of user carolp205
1 review
2 helpful votes
May 10th, 2018

Hello- I placed my order on 4/15, today is 5/10 and I still don't have my order. In a few days it is mother's day and I wanted to wear this for the occasion. I haven't received any updates about shipping or anything. I am so disappointed - just hoping a miracle will help my order arrive on time.

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
So sorry for the inconvenience to you.
I've checked your order status and one of them has been shipped out.
You can track it with the tracking link and tracking NO. I sent to you in your message box.
The other one is so hot this period and we'll try our best to prepare it well and ship it as quick as possible.
Thanks for your patience.
Best regards,
Popreal

Thumbnail of user katieg72
1 review
1 helpful vote
April 19th, 2018

I ordered $155 worth of products with the intention of applying a 30% off coupon to the order. Chose PayPal to check out and it went through with no way to add the coupon. I wrote to them to cancel that moment and once I got a hold of someone they offered to apply the 30% off to more product that i could have free... umm... no it wouldn't be free since I've already paid the money. I want to cancel. They have written over 15 emails saying there is a delay in my refund and it will happen on xxx date, but it never does. I filed with PayPal to get my money back from this huge scam. I put in my order on Feb 8th. It is April 19th. Still don't have my money back. I feel sorry for PayPal having to cover the losses of this fraudulent company. Hopefully they get wise and will drop them as a customer.

Thumbnail of user joannek78
1 review
1 helpful vote
December 4th, 2018

WORST Experience EVER!
I have placed my order 21st October which is more than 6 weeks ago and till now i did not receive it! It is a big order of 7 pcs, around 110$!
I emailed them many times, I guess its a robot replying, same reply everytime that my order is under process 3-5 days and tracking number will be shared, till now nothing!
All the orders are Christmas theme and now we are December 4th i did not receive it! It is useless to get it after christmas!

I paid with my Visa and i need to claim to get my money back!
I shopped several times with other website PATPAT and they arrived within 2 weeks perfect size good quality and great service! I did many photoshoot for my baby.

DO NOT use this website, I wish i read the reviews before, It is clear that they have Big issue!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you
Popreal

Thumbnail of user ericag109
1 review
0 helpful votes
December 31st, 2018

This is unbelievable! I order online back in April, $50 worth of product, finally came to realize in late October that I had never received the items. Reached out to customer service who stated they would issue a refund 'rush' priority for my money back.

Fast forward to December and I still had no refund, this time reaching back out to customer service they responded stating they cannot issue a refund due to the length of time since my order and can only issue a credit for use to their site. Why would I want to order from your site again? Just to wait around and forget that you never shipped my 'credit' order and then you get my money for nothing. What a scam this company is!

Thumbnail of user maggieq4
Maggie Q. – Popreal Rep

Dear customer,
So sorry for the inconvenience caused to you.
Could you please tell us your order id so that we can help you as quick as possible?
Any problem, please feel free to contact us via contact@popreal.com.
Thank you
Popreal

Thumbnail of user hollyr40
1 review
3 helpful votes
December 20th, 2017

I ordered almost a month ago no dresses no return of my money after numerous emails.
For two weeks popreal said it shipped then why does tracking say not found. This company is a fraud
I do not believe I will get my dresses or the $60 I spent.
Dont waste your money

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From the business

Popreal exclusively offers cheap baby clothes and fashion matching outfits, here you can find newborn baby clothes, cheap toddler clothes, kids clothing and essential accessories with high quality at the low price, come and shop now!

Company Representative

Thumbnail of user maggieq4
Maggie Q.
Hi All, thanks for your appreciation for Popreal. We are committed to provide more fun and comfortable for babies with quality stuffs and service. While sometimes we may have some small mistakes, we will do our best to help you to solve the problem. If you have any further questions, please feel free to contact us. Email:contact@popreal.com. Cellphone:+1 (302)5055959

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