• Hayneedle

Hayneedle

Overview

Hayneedle has a rating of 1.8 stars from 474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hayneedle most frequently mention customer service, credit card, and delivery date problems. Hayneedle ranks 488th among Furniture sites.

  • Service
    64
  • Value
    55
  • Shipping
    55
  • Returns
    38
  • Quality
    46

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
52
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was excellent and I just ordered the same item again.

Critical highlights

  • I have opened a dispute with my credit card company and filed a complaint with the NY Attorney General.
  • I can't remember a time when I experienced this bad of customer service from a delivery company, EFW.
How would you rate Hayneedle?
Top Positive Review

“I'm impressed”

Janet M.
6/14/23

I ordered a replacement tarp and paid 9.99 for 2 day shipping I was mad when I found out it has 3 day processing time. But then they got there within 5 days and the item was perfect. I am very pleased and happy with the product.

Top Critical Review

“Worst”

Krystle B.
3/28/23

They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.

Reviews (474)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (39) customer service (167) delivery company (11) phone number (10)
Thumbnail of user cupcakekrystle
1 review
0 helpful votes
March 28th, 2023
Verified purchase

They sent me around and around for months! They stopped responding via email, so I had to call to speak with a supervisor, and even after that, I had to stay on them because they wouldn't return calls or emails on their own deadlines. Then they promised me a refund, but turned around a week later and changed their mind. Wouldn't uphold the warranty, and offered me a crappy replacement of an entirely different product! Absolutely ridiculous.

Tip for consumers:
Buy directly from the manufacturer of you want to use the warranty

Products used:
Mattress

Service
Value
Returns
Thumbnail of user gregc445
1 review
2 helpful votes
July 19th, 2020

I bought two "Belham Living Pecan planter boxes in brown. I got the first one out of the box and liked the style, but had to redrill some of the holes for the screws because they were off. I was able to cover them so it was not a big deal. I then proceeded with the second planter. One of the sides was cracked in half. The materials seemed to be packed well, so I could only imagine that the box was thrown around during its journey. I took it to a nearby Walmart where I was able to return it. Because I already had the first one assembled, and liked it, I went home and figured this was just a fluke and ordered one more. It arrived two weeks later - four days ago. Naive me, went out yesterday and bought plants to plant in my new planter boxes for my front porch. This morning I got up early to assemble my second planter box to find that the same side was broken! What is going on here? Did they send me the same broken planter again? I took it back to the Walmart this morning. I now have to buy a third one... wait another two weeks? Who can I talk with? This stinks!

Thumbnail of user yevkasem14
1 review
0 helpful votes
September 20th, 2023
Verified purchase

Ordered some cabinets 8/31/23. They were supposedly coming in 4 boxes, 3 were delivered by Fedex, 1 was not delivered because it was damaged. After 3 weeks of hearing very excuse known to man from Hayneedle I was told on 9/20/23 the damaged package was not going to be delivered because Hayneedle had been acquired by Walmart and all of their customer service options were "frozen"... $874 worth of cabinets... not going to be delivered. I was told I could rebox the delivered pieces, send them back and be given a refund when they are returned. I have opened a dispute with my credit card company and filed a complaint with the NY Attorney General. Absolutely the worst customer service I have ever experienced. Oh and one more thing... I'm getting daily emails from these morons telling me about their latest deal.

Tip for consumers:
Hayneedle SUCKS

Products used:
Nothing. They never delivered my full order and did not communicate the issues involved

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahd1952
1 review
1 helpful vote
January 30th, 2023
Verified purchase

Bad service and no communication they lack in caring whither or not you get ALL the items you ordered

Tip for consumers:
It's 3rd party and their customer service is poor

Products used:
Nightstand

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennan27
1 review
3 helpful votes
May 5th, 2020

. wrong item... 203 llbs... cant reach anyone and where in the hell am I supposed to put this! Now what I ordered says it's back ordered. Hayneedle hasn't answered the phone in two days but they have 500 dollars right now!

Thumbnail of user judys1113
1 review
4 helpful votes
February 23rd, 2022
Verified purchase

Ordered ceramic bird bath. Packed lousy and arrived broken into pieces. Ordered a large purchase. Shipping date vague then said shipped. Never got it. Emailed. Said oh the shipping people lost the order, really? Did say they are crediting my money but in the meantime they had my money for like three weeks. Would never order again no matter how nice they appear to be. Surprising they are in business as it appears I'm not the only one with shipping woes.

Tip for consumers:
Not reliable

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelm1470
5 reviews
19 helpful votes
September 10th, 2022

Avoid this company and save your money! When I initially placed an order for a Men's Valet Stand, I received an email stating that my purchase is on back order. A couple of hours later I received another notice stating that my order was being shipped. Right away I suspected that they were sending me an item that was returned by another customer. When I received the package, I could see that it had been opened and resealed.

Products used:
Proman Products Excalibur Wardrobe Wood Valet Stand

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrsw86
1 review
2 helpful votes
July 23rd, 2022

I received 2 Highly damaged mirrored night stands. I was told by customer service that I should go to a store near by and purchase Bubble wrap and packing tape so I can securely pack the damaged pieces before shipping it back. Now I have to wait almost a month for a refund and they were just rude!

Tip for consumers:
Order from someone else that has better customer service. Example; I have always had the best customer service with pottery barn and overstock!

Products used:
Nightstands

Service
Returns
Quality
Thumbnail of user jn206
4 reviews
27 helpful votes
May 20th, 2022

I tried to buy a $2000 outdoor dining table set and they cancelled my order because the billing and shipping were different. Seriously this is 2022 - fire your fraud team for being so incompetent. This was my first and now my last order I will ever place with you. I hope you go out of business. Truly terrible business practices.

Service
Thumbnail of user judys1336
1 review
0 helpful votes
July 27th, 2022

With my recent purchase, there was an issue with the product. Handled beautifully, and professionally! Attention was immediate with both email and a phone call to me. The 2 individuals asked questions, listened and collaborated with me to make the best decision for me regarding solving the issue. This was my first purchase, I hope I have the opportunity to do business with Hayneedle again.

Tip for consumers:
The customer service is great, if there is an issue just communicate that.

Products used:
I purchased a Kitchen Cart to give me more counter space and also more storage space. I love it and I found the price a lot lower than on another site I usually shop at.

Service
Value
Shipping
Quality
Thumbnail of user henryb496
1 review
2 helpful votes
March 5th, 2022

I purchased a 900gsm towel set from them. At 900 grams per square meter you would expect the towels to be the thickest on the market. What arrived was thin like beach towels and certainly not worth the money I paid for them. I asked them for a refund as was told I would have to pay for shipping. They told me I would receive a return address label within 24 hours. It has been a week and I am still fighting to return the cheap towel set.

Tip for consumers:
Avoid this site

Shipping
Thumbnail of user richardr2580
1 review
4 helpful votes
January 25th, 2022

This company is incredibly frustrating to deal with. I had an order cancelled 5 times because their system couldn't handle different billing and ship to addresses despite me having a "customer service" agent place the order for me 3 of the 5 times. I guess this one is on me because as the saying goes fool me once shame on you, fool me twice shame on me. Nice product that I was trying to order but they just can't deliver. I got it on Wayfair no problem.

Tip for consumers:
Use anyone else

Products used:
I tried to order a bed. I never successfully was able to place the order as they kept cancelling it.

Thumbnail of user thomasc2348
1 review
1 helpful vote
April 22nd, 2022
Verified purchase

I ordered a cabinet from hayneedle that arrived looking like it fell off a truck twice. After you receive product that is completely destroyed, it will be on you to transport this to where they tell you to return it. Which will mostikely be a FedEx warehouse, and if one is not close to you, have fun hauling a 200 lb box to the next town.

Tip for consumers:
Don't waste your money or go through the hassle.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user vernonm92
1 review
0 helpful votes
June 20th, 2022

Bought a patio set over 2 months ago, still haven't received it. They blame the shipping company. They used NSD which has a worse rating than them. Will not ever do business with again and would not recommend anyone else to either.

Tip for consumers:
DON'T

Products used:
none

Service
Value
Shipping
Returns
Thumbnail of user andrew204
1 review
1 helpful vote
December 23rd, 2022
Verified purchase

Do not use this company! Hayneedle canceled my order because of their antiquated security system that will not allow you to send it to a different address other than your billing address. I placed an order using my American Express and the correct billing address and had the item shipped to my new home. The order was canceled by Hayneedle even though Amex said that the payment was authorized and provided an AUTH #. The explanation I received was that the security system did not match the addresses. Where do you have a company that does not allow you to send it to another address? Bad Business Practices!

Service
Thumbnail of user randyc402
1 review
2 helpful votes
January 4th, 2021

The lamp shade was dark and looked burnt and used and literally smelled like they found the lamp shade in a garbage dump with bowel movement. Seriously. I had to wash my hands for 2 minutes after i picked it up to look at it. How can they do that to their customers? They should have negative stars for this company. Smh

Service
Value
Quality
Thumbnail of user corac29
3 reviews
7 helpful votes
May 18th, 2020

I am not able to review the item I ordered from Hayneedle because I never received it. I ordered a dresser and it was shipped quickly but it sat at a local FedEx facility for two weeks and every time I called FedEx about it, it would change to being delivered that day and of course never was, now it just disappeared into thin air. I am not sure what actually happened to it or If it was never shipped and I got a fake tracking number? Hayneedle only response was to refund my money through their extremely slow email costumer service, which of course was nice of them but it would have been even better if they used a shipping company that actually delivered the item! UPS delivered a similar sized item very quickly from another online company, no problem! Needless to say I will no longer order from Hayneedle because of their shipping company!

Thumbnail of user anthonyc2019
1 review
1 helpful vote
May 20th, 2022
Verified purchase

Since Hayneedle wouldn't allow me to leave this review on their site, I wanted to provide my experience here… Table arrived broken beyond repair from 3rd party manufacturer/ shipping company; return process was painful with no option to simply replace the table as opposed to sending back the 9 boxes (1 large box and each chair (8) individually boxed) in total. Was told if I wanted a replacement, I'd have to place the entire order again, even without my refund. When I opted for the full return and refund, again dealing with the 3rd party shipping company, they failed to pick the return during the original pickup window and had reschedule, pushing back the ability to get my refund timely. The full set of boxes was picked up on May 10th and 9 days later, I still have no confirmation on whether my return was received nor have I received my refund. I will not do business with Hayneedle again. Beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user beatricew34
1 review
1 helpful vote
August 5th, 2020

I ordered my item 21st july. They say they cant ship it till the 8th of august. But some peoples reviews said they got theirs in 2 days. I really hope i get my item when they say ill get it. They say some how an item shipped on the 8th will be here on the 13th. Really hope it will be. Also i need this item to help start my business if i knew it was going to take 4 week for an item to get to me i would have never ordered from them. Update they canceled my order! Thanks will never do business there again.

Thumbnail of user angelicap100
1 review
0 helpful votes
July 31st, 2022

Do not buy anything from them!
Cheap made in China crap
The assembly is impossible as nothing fits together
Customer service is horrible
Safe your money
If I could give negative zero star I would

Thumbnail of user annalisal5
1 review
1 helpful vote
March 29th, 2022
Verified purchase

Living rm furniture titled "hand rubbed leather" is really bonded but buried in description! Beware! They won't make it right after you've paid for it and find out the truth when it starts falling apart! They're heartless and could care less that you were deceived and won't buy there again! Unless you are a furniture expert you won't even think or know to look further into a leather furniture description to see if the leather really means "bonded". I just thought my furniture was leather because that's what it said. But when it started peeling I googled how to tell if my leather furniture is real. That's when I found out that some leather furniture is bonded. That means that it is very thin leather bonded or glued somehow to fabric underneath it. And overtime it can begin to peel unlike genuine leather furniture which does not do that. I bought my furniture four years ago thinking that it was going to last me a very long time. My brother has purchased genuine leather furniture and it does not peel and lasts at least 10 years. His never peeled. So I contacted Hayneedle customer service and after telling them my experience they defended themselves by saying that it says bonded in the description. So they are covered because it told the truth somewhere in the listing but not in the title. So for someone like me who is not a furniture expert and went by the title of the product and didn't know to read in the description and even look for the word bonded I was just a victim of a sneaky listing in the end. They did not want to help me in any way. Terrible customer service. The customer was not right. Hayneedle was right in a very wrong way. I will not support their business again.

Tip for consumers:
They’re sneaky about listings. Be sure to read in the description and if there’s a word you’re not familiar with look it up.

Products used:
Poor quality bonded leather furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user laceec3
2 reviews
3 helpful votes
November 17th, 2021
Verified purchase

I ordered a specific mirrored chest and received the wrong item. It took several long phone calls on hold and back and forth emails before hayneedle realized the wrong chest was sent. It weighed over 250 lbs arrived a week before we were told it would be here and was dumped in our home entryway.It occupied a lot of space in our entryway for over 3 weeks with no sense of urgency to be picked up. We were told it would be picked up multiple different days which didn't happen. I had to make more phone calls directly to the shipping company to get a scheduled pick up. I will NEvER do business with hayneedle again. They don't care about their customers and make little effort to make things right. So unprofessional.

Tip for consumers:
Buyers beware

Products used:
Na

Thumbnail of user christopherw1372
1 review
1 helpful vote
April 22nd, 2022

Ordered a few of their rain barrels. Received an e-mail with an estimated delivery timeline. Delivery timeline came and went. I logged in to the account to check on things. See a notice that delivery was completed. I then pull up the tracking number and see no entries except paperwork being sent to the shipper. No activity in a week. I end up e-mailing customer support and receive a reply to the effect of "looks like it's lost, oh well, here's a refund".

I couldn't have the courtesy of being informed they never intended to deliver the product or they had stock issues. I had to go through their website, read conflicting delivery information and reach out to be informed that I had been wasting my time for weeks waiting for delivery to be completed when they had no intention of delivery or notifying me about the purchase. If they were courteous or organized I could have ordered barrels from another supplier and received my items by now. Now I'm out several weeks of my time for nothing.

When I tried to post the above review to their website they would not let it be published. They won't allow valid criticism to show on their platform. Awful.

Tip for consumers:
Don't.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids7556
1 review
1 helpful vote
February 13th, 2022

I have unsubscribed over 20 times and they keep sending stuff every day. Never again with this company. They constantly ignore my requests.

Tip for consumers:
Once you order something from them, they send stuff to your email at least twice a day. I have tried to unsubscribe and even received a reply that they will not do it anymore. I guess I just need to block them.

Products used:
Storage cabinet

Service
Value
Shipping
Quality
Thumbnail of user debral301
3 reviews
1 helpful vote
December 27th, 2022

FIRST they uncharged the color I wanted on a chair that they DID NOT say was low on stock...(20%) THEN 2 day after I ordered WITHOUT ENOUGH TIME TO GET ANYTHING FOR New Years...they cancelled my order as out of stock. Worst company ever

Tip for consumers:
Do not count on them

Service
Value
Shipping

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Hayneedle.com believes everyone deserves a home they love. That's why we're here? To help people find the right furniture and d̩cor for their space, style, and budget. After all, at the end of the day, we all go home?_ because we love what's waiting...

Company Representative

Thumbnail of user customers24
Hayneedle C.
Typically does not respond to reviews

How do I know I can trust these reviews about Hayneedle?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hayneedle?