Plumeria Swimwear

This company does not allow refunds if you use a promo code, which is why they are always running a promotion.
If you'd like to exchange an item, you must send pictures to have the exchange approved, pay return shipping, pay a $15 restocking fee, wait for a store credit to be issued, and then reorder the replacement item, and pay for shipping again.
The quality of their swimwear is comparable to Shein or Zaful, but at premium prices, and no option to return for a refund. Please DO NOT PLACE AN ORDER and spread the word about their unethical business practices.

I'm so bummed. I spent a lot of money on this swim suit and FINALLY got it in the mail today and wow. The material is so cheap and the there is no way that I got an XL and a DD too because it doesn't even come CLOSE to fitting me. You can't adjust it and the padding in the top gets messed up and there is no way to adjust it. Plus to send it back I would have to PAYPAL someone $10 on top of paying to have it shipped back... ridiculous. I'll never be shopping here again and I will make sure no one I know does either.

I had an issue with order non arrival due to an out of stock item. The reason for lack of arrival wasn't communicated until I enquired myself by email. Emails were responded to quickly but the promised refund was not forthcoming. However once I contacted the Facebook help team they were extremely helpful and efficient and resolved my issue almost instantly so can't fault their social team who did a great job. I hope to be able to upgrade my rating further when the bikini I've been assured will be sent arrives as I'm yet to be able to comment on the actual quality of the swimwear, hoping it's as great as they always look online

Hopefully with enough reviews people can see how things work and decide for themselves. Plumeria is constantly on discount and only accepts returns for discounted items as store credits. What they do t tell you is that a store credit is the same as a discount in their system. This means it cannot be used in another discounted item purchase. Essentially forcing the buyer to pay full price for an item after purchasing a discounted item (no matter the reason for return).

I don't recommend purchasing as their products are average at best in my experience, but at least be aware of how their business operates when you order.

Material and the way the swim suits I ordered was made was not what I expected for the price. But really the biggest issues I had was after I sent in for a refund. I get a few days later respond with nothing helpful after sending emails multiple different times. It has been over 2 weeks since they received the return and I have not received a refund. Refund aside I'm appalled at how long it has taken and how bad the customer service has been.

Poor quality and prints/colors do not match between the tops and bottoms. Don't bother reaching out to customer support they are worthless.

If I could rate this company a ZERO I would. They're a complete scam. They automatically apply a 'Flash Sale' discount to your purchase at checkout. Then, when you go to return the very cheaply made items, you not only have to purchase a $12 return label, but they tell you that you're only eligible for store credit given you purchased the items "on sale". Keep in mind, you are UNABLE to remove the discount code for any items, full price or not. So they force you to purchase their items at a discounted rate, in order to keep your money. DO NOT SHOP HERE. Terrible clothing, terrible customer service, terrible policies. They are also poorly rated on BBB.com and not an accredited company.

I ordered my first bathing suit from this site and I was very excited because I had been wanting to purchase a bathing suit and it happened to be on sale! It took one month and half for my package to arrive! I tried communicating with them and they do not understand what customer service means. They were acting like I was doing them a favor! Although I like the bathing suit, I doubt I'll ever order from them knowing that it takes more than a month to receive them and the have ZERO customer service. There are so many others sites that have just as cute suits and have great customer service.

Beware if you are not sure of your size. I originally ordered a medium top and it wasn't quite right (a bit big), so I asked to exchange for a small. To send the top back to exchange it out would have cost me $90 USD, and the top was $35, so not sure how they think they can do business with customers in the US. I was left with a top too big and bathing suit that doesn't work, so due to the inconvenience of shipping overseas I will be eating the cost and looking elsewhere. Too bad, as the suit had potential!

Hello. I went by their size guide and it is way wrong! Now I'm stuck with bathing suit tops I can't even wear. The cost of returning/exchanging is more than the items. Research other comments about this company- they have a bad reputation.

DO NOT ORDER FROM THIS COMPANY! If you don't pay full price for their items, they won't give you a refund. NO WHERE does it say that on their website. It says "Final sale items" aren't eligible for a refund. I pre-ordered the swimsuits so they were not final sale. The swimsuits are cheap, crappy material that slide off. Not worth the money at all. Avoid ordering from this company because you will be giving them your money for crappy product that you won't wear and can't get a refund for.

Ordered 3 bikinis which totaled $150 after using a promo code that the site itself advertised. None fit but the company won't issue a refund if you use a promo code. Total waste of money and they have almost no matching swim suit sets in stock so exchanging isn't even an option. When I tried to return for a credit to exchange, I was told shipping would cost at a minimum $45 through USPS.
Don't waste your money on this site

I ordered a bikini top and a bottom on 2/17. The top was back ordered til 3/7, which I was fine with because I didn't need this til mid March. The bottoms had no indication of being back ordered on the website or confirmation email. 3/14 I sent them an email asking for an update because it's been a week since the back ordered date.
They claimed the items were "preorder" and release date is 3/20. Which was nowhere to be found on their website at the time of purchase, in my order confirmation email, or the time they claimed it was a preorder.
I asked for a full refund, and never got a response. I assumed they were processing it because their response time is slow and vague. 3/25 they sent an email that the order was processing to ship. I explained my situation again, ask to be refunded and not to ship out the items. Got another vague fake apology, and that they will finally refund me after I refuse the shipment.

Purchased the "Let's get tan Unicorn suit", took much longer than was told for shipping. Suit doesn't look anything at all like the picture on the website. Plumeria will not offer a refund on shipping or the suit and wants me to pay to ship it back. Will only offer credit. Also says any issues when shipping back that they will charge me for and want to be paid with Paypal and a picture of the Paypal transaction sent to them. Buyer beware, bait n switch.

Much like many people who have ordered these bikinis with the expecting shipping time of "up to 10 days" I have been extremely let down. I ordered months ago and never received my bikinis, when I called to ask what the heck is going on, they said they don't know when they'll be able to ship, I'm assuming because of Covid, and they refuse a refund. The tracking number just says "pending." So frustrating! Don't sponsor your stuff everywhere and not warn people when you know the bikinis will not be delivered for WHO KNOWS HOW LONG, if ever?!

Oh my gosh. WORST experience. Do not buy from this company. The gold chains are plastic, the material is so thin and the fit is soooooo bad! My poor sweet husband bought me several suits. I tried them all on and we laughed comparing them to the actual photos online.

So that was bad enough. Then we went to return them and we had to take photos of each piece- then we had to take more photos showing the pieces with the tags, then we had to take more photos of them PROPERLY PUT IN THE cheap little cellophane plastic bags they came in. Trust me, ziploc bags are much higher quality.

Then after PROOF that we didn't wear them (UKKKK! NEVER!) typically I wear Beach Bunny or La Perla- these are like Fredricks of Hollywood crap or something from Amazon for $10.-- Then we had to BUY a return label for $12.00 and then we had to tell the company we bought a return label before we could get the label sent to us.

So don't waste your time and money like we did.
Do NOT buy from this company if you're expecting quality or easy returns.

Took 2 months to get my swimsuit. There was no notification that anything was on back order. They just sent me a shipping notification and then didn't bother to send the item. When the swimsuit arrived, it was incredibly uncomfortable. I gave it to my friend and she could not wear it either. The package arrive and it was also missing half the items I ordered. Now going on month 3 waiting

Hi All,
I have purchased a beautiful Magnolia bikini, unfortunately I have lage 32 F natural boobs therefore the wire under the bra was too soft and was not holding the bra in one place.
I will advise plumeria to replace this wire with something stronger.
I have returned the bikini as advised by Plumeria, it was posted on 30th June 2021.
Today's date is the 8th of August 2021 :(( (
I still have not received my return funds even though I have emailed Plumeria a few times to check if they receive the return parcel.
Looks like now I am with no bikini and with no money on my account.
Kind regards!
Upset Customer

I purchased three swimsuits from Plumaria online. When purchasing swimsuits online obviously you're not able to try them on. I tried on the swimsuits and they did not fit very well. I kept one of the three. When I returned the other two they provided me an order number for store credit only a few weeks later and that order number never worked. I have sent several emails back-and-forth with them explaining to them that their order number doesn't work and they have not been accommodating whatsoever and helping me get my store credit. I do not recommend the shop if you're trying to buy a bathing suit that you haven't tried on

I purchased a swimsuit from Plumeria, see photo, and when it arrived I was unsatisfied because the top had a flat wire bar for support and it didn't conform to my body because it was so stiff and hard to move. Even when I tried to conform it, it wouldn't stay where I put it. I reached out and requested a return. To my surprise, it cost $15.25 to ship it back internationally to Turkey from Las Vegas, Nevada. The purchase was only $35 to begin with so I lost $15 for essentially trying on an item. Whats worse is they told me AFTER I shipped it and complained about the high cost to return that I could go ahead and keep the item but it was already sent by that point and they knew this. It would've been helpful if I had been told that when I requested the return... its not like they didn't know that I was from the US, the entire returns process is done via back and forth email where they request photos prior to providing you the return address in Turkey, see attached photo. It also would've been helpful if there were more reviews on items readily available so that I could've got a better idea on the item to begin with prior to making the purchase.

ALERT! When you purchase an item from them make sure it's NOT ON SALE! Meaning if you use a coupon code, it's considered a sale item) They are scammers! I tried to return my item and they said they could not return my money to initial form of payment because it was on sale, so they give you a store credit. They should have said that from the beginning! This way they make you buy something from them even if you don't want it! And then to top it off you CAN'T use the credit for the whole sale amount because they MAKE you pay shipping again! INCREDIBLE!

The shopping experience ran good. There have been some flaw but the customer support helped a lot addressing the issue and giving prompt and useful information.
They did accomplish every request I made always, kindly and professionally.

I have bought a few items from this site and my experience has been very disappointing.
First I received my items and decided that I wanted to exchange for a different size. That was fine they sent the form straight away for exchange. Then upon going to the post office the return cost me over $46.80 to return two bra's, due to having to return back to Turkey which. It took over a month for a response. I took a photo of the bra's still packaged with tags still attached and proof of post.
They retuned an email saying that that one of the bra's was stained which I disagreed that it was mine but they refused exchange. Something happened in quarantine or lack of care on their behalf and blamed me even though I supplied a photo.
So it cost me $106.60 Australian dollars to get nothing in return. In the end after a frustrating and lengthy process I ended up with a credit for the 2nd bra, it has cost me over $150 and still have nothing.