• Pigeonly

Pigeonly

Overview

Pigeonly has a rating of 2.97 stars from 1,022 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 9th among Directories sites.

  • Service
    101
  • Value
    102
  • Shipping
    78
  • Returns
    73
  • Quality
    94

This company responds to reviews on average within 29 days

Positive reviews (last 12 months): 35.3%
Positive
6
Neutral
0
Negative
11
211
See all photos

What reviewers want you to know

Positive highlights

  • Customer service explained the other services that they have to use also and they all sound amazing!

Critical highlights

  • Cancelled my subscription in October of 2020 and they charged my credit card in March of 2021.
How would you rate Pigeonly?
Top Positive Review

“Excellent Service”

Jamie C.
10/18/23

I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!

Top Critical Review

“Don't get Pigeonly!”

Frances T.
12/19/23

I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.

Reviews (1,022)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (29) customer service (69)
Thumbnail of user francest391
1 review
2 helpful votes
December 19th, 2023

I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.

Tip for consumers:
DO NOT SIGN UP FOR THIS SCAM SITE!

Value
Returns
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Frances,
I'm sorry to hear about the challenges you've encountered with Pigeonly, and I understand your frustration. I apologize for the inconvenience caused by the lack of response through calls, chat, and email. We take your concerns seriously, and we want to address them and correct them.

To assist you and resolve the issue, could you please provide your account details, your name and phone number? You can email us at milly@pigeon.ly, and we'll make sure to investigate and resolve the matter as soon as possible.

We appreciate your patience and understanding.

Thank you.

Thumbnail of user kerik132
1 review
2 helpful votes
January 9th, 2024

This company is a joke. Stole money out of my account twice and will not give it back. They have stopped answering my emails and will not respond to anything I send them. DO NOT USE THIS COMPANY

Tip for consumers:
They steal from you. Worst customer service experience ever

Service
Value
Returns
Quality
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Keri.
I'm truly sorry to hear about your negative experience, and I understand your frustration with the lack of response from our company. Please accept our sincerest apologies for any inconvenience this has caused you. We take such matters seriously and would like to resolve this issue promptly. Please reach out to our customer support team directly at support@pigeon.ly with reference ID #423668
Please provide me with more details about the unauthorized charges so I can investigate this matter further? Additionally, if you have any transaction or account information related to these charges, sharing that information would be helpful for our investigation.
Once again, I apologize for the inconvenience and frustration this has caused, and I appreciate your patience and cooperation as we work to resolve this issue.

Thumbnail of user rachela299
2 reviews
0 helpful votes
November 4th, 2020

Products are inexpensive, good quality, and I've been pleased with my purchases. Thankful to have an easy access to my loved one.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Rachel,
That is music to our ears! So glad that navigating through the website was easy for you, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with there loved ones. Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.

Thumbnail of user ronniec100
1 review
0 helpful votes
September 17th, 2020

I like it it just needs a easier cropping program I thought that's what I was most confused with on the app

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Ronnie, thanks for the feedback and we regret that there was any confusion. We would be happy to help you troubleshoot the issue. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.

Thumbnail of user karlya8
1 review
0 helpful votes
October 29th, 2020

It made it so much easier to get. My photoes to a loved one and saved a lot of time. Great prices as well

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Karly,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience

Thumbnail of user cicilial
1 review
0 helpful votes
August 11th, 2022
Verified purchase

Often not processing until 2 weeks. While the others already delivered. I've been experiencing the annual fee cut my credit card every 2 or 3 days until 7 times. Both case after I call already solved. But I need keep an eyes on my account in pigeonly. I wish I can trust pigeonly process so I don't have see order history back and forth to make sure all going good. Thank you.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Cicilia, thank you for your feedback. We appreciate it. We would like to rectify the issue as quickly as possible. Please feel free to call us on 1800. 323. 9895 whenever you need assistance or if you have any questions. We are open from 7 am to 4 pm pacific time Monday- Friday. Thank you and keep safe!

Thumbnail of user ashleyr501
1 review
0 helpful votes
November 3rd, 2020

Never have I ever seen it so easy to express love to those incarcerated! This app is so freaking awesome I'm telling everyone about it!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Many thanks for this amazing review, Ashley! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.

Thumbnail of user sarahh987
1 review
1 helpful vote
September 23rd, 2020

The website is nicely designed and effective the feedback recieved by email isgreat. What I didnt like is how it's an extra $25 to a different company to get phone calls and I'm not sure what they can do that I cant. I can send letters and photos myself

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Sarah, thank you for the feedback. We feel that customer's such as yourself appreciate the convenience of not having to leave the house to send the photos and letters to your loved one. As far as the fee to the various phone companies in the industry, we attempt to save you money with a better rate than your personal number and when we are not in position to do so, offer a money-back guarantee. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.

Thumbnail of user casandras8
2 reviews
0 helpful votes
November 10th, 2020

I am extremely satisfied with how fast my brother got the pictures i tried mailing them myself any the jail kept send them back to me thanks you guys alot!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you so much for your review! The photos is one of my favorites as well! Next time, you should try our post cards or greeting cards it’s great during this time of year!

Thumbnail of user jamiec1259
1 review
1 helpful vote
October 18th, 2023
Verified purchase

I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you so much for your kind words! We're thrilled to hear that our service has been a positive experience for you and that your mail is reaching your son without any issues. We understand how important it is to stay connected, especially during challenging times. If you ever have any questions or need assistance, please feel free to reach out. We're here to help. Your appreciation means a lot to us. Again, thank you for choosing our service!

Thumbnail of user crystalynnj
1 review
0 helpful votes
October 3rd, 2020

Could use work in costomer service bad other than that its alright oh and the directions suck you give like zero.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Crystalynn,
I am so sorry to hear that you have had such a poor customer experience that you no longer want to work with us.
Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. I appreciate you letting us know about your negative experience. Please give us a call at (800) 323-9895 M-F 6AM-6PM PST, in order to discuss the particulars in full detail and get your issue resolved as soon as possible.

Thumbnail of user sandrar739
1 review
1 helpful vote
August 20th, 2020

I love this app it's great and easy to stay in touch with loved ones I recommend it!
Everyone should use it

Thumbnail of user katrinad82
1 review
0 helpful votes
November 6th, 2020

So far I've only used the photo part of Pigeonly which was great! Customer service explained the other services that they have to use also and they all sound amazing! Looking forward to trying out their phone service next!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Katrina, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.

Thumbnail of user janiceb1179
1 review
3 helpful votes
April 29th, 2023

This is so crazy I'm about to call the BOP and everything on Monday because the prisons are the ones recommending these people I'll get a class action lawsuit I'm telling you they took money off all of my cards. I still can't even get in there no one emailed me back Their phones are disconnected. I am surprised that the prisons have anything to do with this, so I'm telling you come Monday I'm searching into this I'm making the proper moves to get this $#*! taken care of to get them out of here. It's all a scam and the prisons are allowing it. I am livid. They messed with the wrong one this time.

Tip for consumers:
It’s all a scam they are thieves and I’m finally going to be the one to do something about it since the prisons make us go through things like this to keep in contact with I love ones.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Janice,
Sorry to hear you are having a hard time reaching our customer service dept, currently you can only reach us via email at support@pigeonly.com, if this is the email you have please allow 24-72 business hours for a response. If you have been charge incorrectly we will definitely look onto that for you and correct the issue.

Thumbnail of user dianes960
3 reviews
1 helpful vote
September 16th, 2020

Saves money an keeps u closer to ur love ones. I love it. I highly recommend this one to anyone wanting to save time an money.

Thumbnail of user heatherm891
2 reviews
2 helpful votes
August 27th, 2020

Hi I would like to comment on my experience with Pigeonly. Truthfully in the beginning I had my doubts because it seemed to be taking such a long time to have it mailed. I know it read processing for almost a week it seemed like. I was kinda upset cause I know it didnt take probably minutes to process my payment to them but with all that said I apologize for doubting them because my experience has been great. I do wish they handled their commissary too but other than that I'm very satisfied with my subscription with them and would definitely recommend them 100%. Thank You Sincerely. Heather McGee.

Thumbnail of user sheab12
1 review
1 helpful vote
April 9th, 2020

I paid a $5 a month subscription for letters not 1 letter went out! I also paid $13 for them to save me money on phone calls I made a deposit of $26.06 I was charged. 70 a minute the jail charges. 50 a minute. Pigeonly is a SCAM!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance

Thumbnail of user helenc1297
3 reviews
0 helpful votes
May 29th, 2023

The customer service at Pigeonly.com is exceptional. They were prompt, friendly, and resolved my query with utmost professionalism. A trustworthy platform indeed!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Helen,

Thank you for your review, we are so happy to hear you are satisfied with our services and that we were able to assist you. Please do not hesitate to contact us if you need further assitance.

Thumbnail of user meghans343
1 review
0 helpful votes
February 22nd, 2021

This business is pretty amazing you can send pictures, post cards, letters, and regular cards. You can choose a card they have or you can create your own

Service
Value
Shipping
Quality
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Meghan,
Postcards is also one of our favorites too! We recommend testing out sending articles next, its an easy and informative way to stay up to date or learn new things. Thanks for choosing Pigeonly.

Thumbnail of user tinam747
1 review
0 helpful votes
October 31st, 2020

It's easier to be able to write an email like message to send to an inmate in the county than it is to hand write and stamp and mail one. In fact, I've hardly ever written anyone in the county before when that was the only way you could contact an inmate for the longest. Thanks to this app you can send pictures and letters is pretty cool.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank You so much Tina for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user salotel
1 review
0 helpful votes
September 27th, 2020

I have been trying to find a way to contact my brother at Washoe County and I am limited due to living overseas. Pigeonly is helping me connect with my brother. I am greatful for this service!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Salote,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly

Thumbnail of user anthonysmithh51
6 reviews
0 helpful votes
May 31st, 2023

I had an unexpected problem with my charges, but Pigeonly's customer service went above and beyond to solve it. They were efficient and refunded me quickly.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Anthony,

Thank you for your review and for bringing this issue to our attention so we can have this corrected for you within a timely manner.
Please feel free to contact us if you ever need further assistance!

Thumbnail of user khiemt3
1 review
0 helpful votes
October 23rd, 2020

Still try to sent picture but didn't work yet. Something went wrong and still waiting for day just to a letter to though and no more letters can be sent until that one go frist. Still waiting 1 day already

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Dear Khiem,
We want to sincerely apologize for your experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 M-F 6AM-6PM PST. We look forward to hearing from you and earning back your business.

Thumbnail of user tanyab340
1 review
2 helpful votes
September 9th, 2021

I have not found a better site then this to use to send my husband postcards with. They show up in a timely manner and are of good quality. He loves waiting to hear his name called to see what his post card looks like this time. Easy to use.

Tip for consumers:
The only thing u seen wrong was you have to wait for one to be delivered to do another. So make it a good one.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Tanya,

We appreciate your feedback and glad to know that you're satisfy with our service. Your suggestion is very much appreciated. Thank you for choosing Pigeonly. Keep safe!

Thumbnail of user cathyc301
1 review
25 helpful votes
March 7th, 2020
• Updated review

After having $80 worth of unauthorized charges to my credit card, customer rep told me to dispute charges as she was unable to help me. Check into owner of company, he is a former prison inmate who figured out while in prison for drug trafficking how to make money from the misery of other inmates. He makes over 3 million a year at our expense and misery.

Tip for consumers:
Save your money and just use it to send directly to your loved one in prison for commissary or phone privileges

Products used:
Used reduced phone charge service for 799 a month but charged an additional $80 for who knows what? Even The customer rep could not tell me what the charges were for

Service
Value
Shipping
Returns
Quality
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Cathy,
We acknowledge the feedback you have provided, thank you. We take every claim of unauthorized charges very seriously and make every effort to investigate and rectify the situation. Due to the complicated and sensitive nature of your account, it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Cathy, you are correct if you look into him you will see he was a former convict but you will also find out the difficulty of starting a business as a former convict is. It is ironic that because he was in prison he best understands the target market, however being in prison meant banks and other investors viewed him and his business negatively. Regardless he built a business out of providing prison local phone numbers for families out of state to use. That saves inmates so much money in long-distance calls. Helping the vast majority of inmates that are incarcerated far from their homes and family. Thank you for your review.

Abusing credit card info
March 5th, 2020
• Previous review

Joined pigeon.ly as they promised lowest rates for inmate calls. Surprised to receive first bill which added an additional $19.99 to the $7.99 I subscribed to. Customer rep was going to look in on problem but meanwhile I've received an additional $40 worth of illegal charges.

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Thumbnail of user cortneih
Cortnei H.
Typically responds within 29 days

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