This is an absolute scam. They called to confirm the order, which I thought was weird, but whatever. They lied to me about what my boss ordered and what should have been a $25 order ended up being well over $200. They also lied to me about what we needed. I work for an employment lawyer so my boss knew what we need to have up in the office. We called to cancel the order and they refused saying that it had already been shipped, but the tracking information said that the label had been created and that it had not been shipped yet. They did say that we could refuse the package when it arrived and we could get a full refund. I was annoyed, but decided not to fight it anymore. About an hour ago my unwanted package was delivered in a tube without a top on it. The only way to refuse a package is if it is unopened. Since it arrived unopened we couldn't refuse it. I went to the post office to see if there was some loophole and they said that since I couldn't prove it arrived open, there was nothing they could do. Since it arrived open, the posters were damaged. I called Personnel Concepts to get a refund for damaged product, but they said that they were not responsible for any damaged product and refused to give us a refund. They said that if we paid out of pocket to send it back that they would give us a refund. However we're mad because they lied to us about what we need and what we ordered. It is wrong that they lied and it is wrong that they refused to cancel the shipment and it is wrong that they are expecting us to pay for a damaged product that we didn't even want to begin with.