• Perfume Emporium

Perfume Emporium

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Overview

Perfume Emporium has a rating of 1.61 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Perfume Emporium most frequently mention customer service problems. Perfume Emporium ranks 281st among Perfume sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2
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What reviewers want you to know

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Critical highlights

  • PerfumeEmporium.com 3440 West Warner Ave., Suite C & D Santa Ana, CA 92704 United States Customer Service -
How would you rate Perfume Emporium?
Top Positive Review

“Obaid Software Company”

Obaid V.
5/6/17

Obaid Software Company in Vienna Should be Your First Call For The Help You Need! We get people out fast with services that are second to none. We treat you like family because we care. Having a loved one in jail is a stressful situation, And our goal is to take the stress out and get your loved one out. Emran Diagonstic Co, in the last ten years the Martindale AV rated, AVVO 10.0, And Better Business Bureau A+ rated firm has grown and matured with lawyers who are MBAs, biotechnologists, former commercial bankers and a host of other varied Backgrounds that put law and practical knowledge in your back pocket.

Top Critical Review

“Sent the wrong item; won't return calls or emails”

Candace S.
2/10/23

I dropped $40 on a bottle of Realm for Women and they sent Realm for Men. I called the number on their website for sales: No answer. I then called the customer service number and a recording said to email them. I did. No answer. I waited a couple of days and tried again. Still, no answer. I'm out $40 but hopefully this review will keep someone else from making the same mistake from this unprofessional company.

Reviews (33)

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Reviews that mention popular keywords

customer service (7)
Thumbnail of user candaces263
1 review
0 helpful votes
February 10th, 2023
Verified purchase

I dropped $40 on a bottle of Realm for Women and they sent Realm for Men. I called the number on their website for sales: No answer. I then called the customer service number and a recording said to email them. I did. No answer. I waited a couple of days and tried again. Still, no answer. I'm out $40 but hopefully this review will keep someone else from making the same mistake from this unprofessional company.

Tip for consumers:
Absolutely DO NOT use Perfume Emporium. If there's a problem with your order, they don't respond.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dhyanao2
1 review
0 helpful votes
June 13th, 2022
Verified purchase

I ordered 30% sandalwood
60% peach and 10% clove
Well it smells like tea tree oil and by the way it is a roll on oil not even a perfume. There isn't the slightest scent of peach or sandalwood. They have some frock wearing house marm with kids hanging on her mixing these in her living room from knock off doterra oils or something. If you want to make your own scent then go buy essential oils nearby and play until you find a blend you like. This was literally a drip of tea tree in crisco oil then poured into a tube with my custom name on it. Just avoid. Sandalwood and clove should have a hue this junk is clear.

Tip for consumers:
They sell oil not perfume and it won’t sell like your order.

Products used:
Perfume

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamd381
1 review
2 helpful votes
September 19th, 2020

I put in an order from here, and received a confirmation, and they charged my card.
After a good bit of time had gone by, I never got a tracking e-mail or update.
I send three requests asking for a tracking number.
I went to look again, and the charge on my card was gone.
They finally e-mailed me back (a week later) and said my order was canceled.
So they canceled my order without no notice or anything?
I asked them why they canceled, and they gave me some cryptic message about card security...
Very shady. I would (and will) avoid.

Thumbnail of user elleb41
2 reviews
5 helpful votes
February 15th, 2021

I was just about to click "place order" for a fragrance from perfumeemporium.com, but a little voice in me said, "You might want to google this company first" and so I did & found this site & all of your outraged reviews & stories of being ripped off by these shysters. Some of you did some grade A sleuthing on this crooked company & I hope someone has reported them to the FBI & Federal Trade Commission (FCC) by now. So THANK YOU so much for saving me time, money, & energy. I'm so sorry you all had to learn the hard way; I got to learn the easy way thanks to the time you took to post your reviews. Best wishes all, Elle in VA

Products used:
Just a thank you for the warning...

Thumbnail of user sallyh111
1 review
4 helpful votes
September 11th, 2018

All arrived safely but with £35.73 + handling charge which was unexpected when buying through Amazon. Strawberrynet refunds this so will switch back to this supplier and in the long term more cost effective.

Tip for consumers:
Add customs charge to comparison pricing.

Thumbnail of user garyf226
1 review
4 helpful votes
September 1st, 2019

Never received item. Lesson learned. Do NOT buy anything from them. Currently out my MONEY. I don't recommend this company. If there is a company.

Thumbnail of user hansp33
1 review
3 helpful votes
May 13th, 2019

I have received the wrong fragrance and they wanted me to send it back on my cost (with tracking), which would have cost me 37 Euros from Germany. Stay away from this provider!

Thumbnail of user bobz24
3 reviews
5 helpful votes
March 6th, 2018

Hours are 9-5pm West coast time, but no one ever answers the phone. Just leave a message. Doubt if this is really a business Many locations and phone #'s seems like they move a lot. Listed in BBB as 10 employees, yet no one answers the phone, other phone numbers are not valid.; Probably work out of their house.

Thumbnail of user aaw
1 review
4 helpful votes
October 2nd, 2018

I ordered a specific perfume that had been discontinued a while ago so I was excited to find this on the website, or so I thought.
I placed my order on their home website for a perfume fragrance as shown in the image above purchase details. Upon receiving my purchase, I did not find the product bottle I ordered, but a body mist. Some may not know that perfuses and body mists are two different things. A perfume is essentially a more concentrated version of a mist. I had been sent the body mist, which in addition to the more diluted version of what I ordered, is in a completely different bottle. So disappointing. Sent an email to the company and was sent a reply that said in so many words that 'I read the description wrong.' Oddly enough the website picture had now been recently changed. Sadly this company makes it hard to submit reviews because all they get is negative feedback.

Thumbnail of user daniellem133
1 review
6 helpful votes
March 29th, 2018

They advertise into Australia and then cancel the order due to security reasons
Now trying to trace if they even did refund the purchase
Looks like I dodged a bullet though as reviews are showing sub standard products being delivered

Thumbnail of user charless236
1 review
5 helpful votes
January 22nd, 2018

I ordered a item over 2 weeks ago try calling the 877 number to no avail. They state to e-mail you questions and they will get back to you. HOG WASH... They never responded. The other RED FLAG is that they don't use tracking, that should have been my first clue. ALL I can say is Please and I mean please don't buy anything from these folks.
HORRIBLE..

Thumbnail of user fabiom21
1 review
7 helpful votes
August 14th, 2017

3 months... item never received. Everytime I write them asking for a refund the answer it to keep waiting. I wonder how they're still operating

Thumbnail of user soniaa31
1 review
9 helpful votes
August 29th, 2017

Do not buy from this site! I returned something never got my refund. When I asked questions regarding the return label so I could try to trace the shipment, they stopped answering my emails hoping Id just go away.!

Thumbnail of user jeand100
1 review
7 helpful votes
January 3rd, 2018

I ordered Lanvin arpège pour homme and they sent me three fake perfumes. The liquid was yellow instead of transparent and the odor cheap. I know it's fake because I know this perfume well. Don't buy there! It's indeed a scam!

Thumbnail of user mikep258
1 review
6 helpful votes
December 2nd, 2017

Worst Customer service ever. Ordered cologne 2 months ago and never received anything. Asked for a refund and never got a cent back. The corporation is a huge scam and a damn joke. Please order off Amazon or go to your local mall and buy the products that are worth the money you spend!

Thumbnail of user michellel236
2 reviews
7 helpful votes
October 13th, 2017

This place has THE WORST customer service I've ever experienced! TWICE, yes twice I was sent the wrong order, meaning I have 2 things now that I do not even use or need, & I was overpriced BIG TIME! They actually left price tags on the items- I wish I could show pictures- but I paid almost $30 more than the actual price tags they forgot to remove! This place deserves a minus 5 stars! It's a joke!
I still can't believe they are in business! PLEASE take my advice- order from somewhere else that doesn't think people are dumb enough to pay triple for the things they like!

Thumbnail of user ch21632
1 review
20 helpful votes
December 8th, 2016

Placed an order but never received any confirmation email. I emailed Christina and she said they had no record of any orders. Then the package shows up to my home and a charge to my credit card. I emailed her again and she says put the package outside and leave it to be picked up by the shipper. Leave it unattended during the holiday season she says and once it is received she will process the credit. While the reply to my emails was prompt the handling of this order was really bad and the fact that they cannot locate your order by your name is very alarming. Will never order from them again, very untrustworthy.

Thumbnail of user nuriam2
1 review
7 helpful votes
July 17th, 2017

Worst service ever! It took more than a month to arrive. After that, they send a wrong perfume (not even a perfume... a body lotion, with a pic of the perfume), tricky, bad service, worst costumer service ever... :(: ( :(: (

Thumbnail of user dannyd58
1 review
8 helpful votes
September 29th, 2017

TODAY, I CAME BACK FROM INDIA, AND I GOT MY PRODUCT. I OPENED A BOX AND I GOT TWO BOTTLE, ONE BOTTLE IS FULL AND ONE BOTTLE IS TOTALLY EMPTY. THINK WHAT TYPE OF SERVICE THEY PROVIDE AND HOW THEY CHEAT THE PEOPLES. REALLY SHAME OF YOU GUYS, AND COMPANY REPRESENTATIVE SAID: "OUR COMPANY PROVIDES A GREAT SERVICE TO CUSTOMERS". YES REALLY GREAT BECAUSE HOW YOU GUYS CHEAT THE PUBLIC ONE BOTTLE FULL ONE EAMTY.

PLEASE NO ONE BUY ANYTHING FROM THIS SITE PLEASE

Thumbnail of user kimanak
1 review
16 helpful votes
December 8th, 2016

I have ordered a perfume and they have sent me mist. Tried to call the customer service but no one takes the call. Is that a joke?
Can anyone tell me how to reach them?

Thumbnail of user francesn11
1 review
7 helpful votes
December 7th, 2017

Ordered cologne for my son for Christmas an after thought I emailed them to see if I would get it before Christmas and was told no, they offered to cancel the order and process a full refund in 2 - 7 business day, I email them back after the 7 days and was told that i was processed and to contact my bank, i then asked for a confirmation number and this is what they replied back...""""Our email is all you need and you do not even need that. We have been in business for many years and no one to date has complained that they couldn't locate their refund. In fact most customers call their bank and find the credit but they couldnt see it on their online statement for at least 30 days.
I cut and pasted 6 back reviews to asked them to explain nothing back so far.

Thumbnail of user gregorya14
1 review
8 helpful votes
May 15th, 2017

I ordered a creed perfume on the website PerfumeEmporium.com. I have been using this brand for a very long time so I know the smell like i know my name. I stumbled into an advert of the product with a low price and i got interested. When i received the perfume, The first spray smelled like the original but after a few minutes the fragrance had disappeared (the original will stay for weeks). So i sprayed again and this time it was a strange smell. I shook the bottle and sprayed again and OMG... i just couldnt tell what was in that bottle. This site is a BIG SCAM. Do not ever buy from them again. I wish i had read this site before ordering from them.

Thumbnail of user sherrih21
1 review
7 helpful votes
November 6th, 2017

Do not order from them. There customer service is horrendous. The shipping time and communication is ridiculous. I wish I would have checked the reviews before I ordered. I will never shop with them again! DO NOT LET THEM TAKE YOUR HARD EARNED MONEY!

Thumbnail of user johnc397
1 review
18 helpful votes
October 21st, 2015

I ordered perfume and a month later it still hadn't arrived. I contacted customer service and they told me their security team had voided my purchase and I should resubmit. I resubmitted and they said it was denied again because of a bad telephone number.

I had input the wrong number and I emailed them the correct number. At this point they tell me that because I gave the wrong number twice, I was a high risk of being fraud and they would not be processing my order.

By itself, this is somewhat reasonable, but combined with all of the other bad reviews something fishy is going on and I recommend staying far away from this site.

Thumbnail of user kathleenc29
1 review
20 helpful votes
October 6th, 2015

This company is the worst I have dealt with is a while. I ordered a produce on 9/10 expecting to receive it with in 13 business days( 1-3 days to leave the company and 4-10 days for actual delivery. Well the product should have left the company by 9/15, I received an email on 9/29 that it was shipped on the 16th. At that time the product was supposed to be arriving that day the 29th. On 9/30 I got an email letting me know they were sorry but they had run out of stock of the product I had ordered. First of all they should have known they did not have the product by the first day of placing the order and the last day it was scheduled to arrive the emailed me that it had been shipped. And with in two days of that stating oh by the way we never had the product and Never shipped the product. Now after going with another company I finally received the product 4 weeks after I place the original order with Perfume Emporium.

Tip for consumers:
Do not use them because It was 3 weeks before I found out I was never going to get the product I had ordered and was waiting for!!!

Service
Value
Shipping

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About the business

Perfume Emporium sells designer perfume, cologne, fragrances, and skin care at a discount of up to 70% off perfume high street prices. Discount Perfumes at Perfume Emporium.

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