• Perfect Tux

Perfect Tux

Overview

Perfect Tux has a rating of 4.73 stars from 342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfect Tux most frequently mention customer service, good quality, and many compliments. Perfect Tux ranks 17th among Men's Clothing sites.

  • Service
    16
  • Value
    29
  • Shipping
    28
  • Quality
    29

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0

Instant Feedback

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What reviewers want you to know

Positive highlights

  • I think overall you guys have some good stuff, and good customer service.

Critical highlights

No critical highlights yet

How would you rate Perfect Tux?
Top Positive Review

“Thank you”

Sasha K.
3/24/24

Great gift, easy ordering experience. Wished I could have had a guest checkout but he loves them, so it's ok Thank you

Top Critical Review

“No product”

Equella U.
4/21/22

I ordered my son a tuxedo jacket on 04/09/22 for his prom on 04/23/22. I paid for 3-5 day shipping so that I would have time to get accessories before the prom. Can't get anyone on the phone so I emailed them on 04/15/22 to inquire about my order. I received an email from Mel stating the shipping department confirmed delivery on Wednesday 04/20/22. Still no jacket!. Looking at the status per their website, my order has yet to be fulfilled! Now, I will have to scramble to find my son a jacket for Saturday. Really frustrated! Order#PT22991

Reviews (342)

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Reviews that mention popular keywords

customer service (72)
Thumbnail of user tellyleanwwgx
5 reviews
0 helpful votes
March 24th, 2024

Great gift, easy ordering experience.
Wished I could have had a guest checkout but he loves them, so it's ok
Thank you

Thumbnail of user tchamplin543
4 reviews
0 helpful votes
March 11th, 2024

Very soft leather. Roomy, great colours. Delivered before time. Great price. Lots of compartments. Would recommend to by.
Love my sneakers. Great colours. Sizes are a little different. I ordered 2 more pair but different colours. Would recommend to buy them.

Thumbnail of user jamier246
1 review
23 helpful votes
April 17th, 2020

This was my first time ever ordering a tux, online or in person. I had to find a unique and rare color for my sisters wedding, as dusty rose color, and Perfect Tux is the only place I could find an entire suit like that. The fit is amazing, it is a beautiful and elegant suit. I got so many compliments at the wedding, everything worked out just right. Customer service was great too, they had to change my jacket to a size smaller which worked out great, because it fit just right! If I need another suit in the future I will be back here.

Thumbnail of user kelleye10
1 review
18 helpful votes
April 24th, 2019

Purchased the Indigo Suit set for my sons 8th grade prom. The Indigo suit looks nothing like the picture. We received a dull boring dusty darker blue suit. Unfortunately the suit came 2 days before his event and we had to run around like crazy to find someone to Alter it due to the size we ordered wasnt in stock and they failed to notify us in sufficient amount of time. Was told we would get a credit to assist with alterations but never received anything. Not satisfied with the suit at all.

Thumbnail of user britanyf5
1 review
0 helpful votes
April 7th, 2022

Couldn't recommend Perfect Tux enough, their mens wear is unmatched- from the range of styles and uniqueness to the quality.

From start to finish Perfect Tux provided exceptional customer service for my husband and his groomsmen. Beyond helpful and very detailed communication throughout the entire process.

Planning any special event can be stressful enough, trust Perfect Tux with your formal mens wear needs. You will not be disappointed!

Thumbnail of user equellau
1 review
0 helpful votes
April 21st, 2022

I ordered my son a tuxedo jacket on 04/09/22 for his prom on 04/23/22. I paid for 3-5 day shipping so that I would have time to get accessories before the prom. Can't get anyone on the phone so I emailed them on 04/15/22 to inquire about my order. I received an email from Mel stating the shipping department confirmed delivery on Wednesday 04/20/22. Still no jacket!. Looking at the status per their website, my order has yet to be fulfilled! Now, I will have to scramble to find my son a jacket for Saturday. Really frustrated!
Order#PT*******

Thumbnail of user stevenb126
Steven B. – Perfect Tux Rep

Please accept our sincere apologies. There is nothing we can say, but we dropped the ball. Your order is shipping Next Day Air for Friday delivery. We're really sorry.

Thumbnail of user bc277
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

The customer service was absolutely amazing and patient and understanding and so awesome to deal with! Highly recommended to anyone! Mel was the best, and very appreciated!

Thumbnail of user peterc1894
1 review
0 helpful votes
December 8th, 2022

Excellent Service! Great products, great prices, but for me the clincher is truly great people. Always a pleasure to work with your team.

Thumbnail of user jaksonu
3 reviews
1 helpful vote
April 22nd, 2022

Wanted to have a really cool outfit for the upcoming party. So everyone could drop their jaw. And get what? I got the best outfit from this guys

Thumbnail of user peterj1113
4 reviews
1 helpful vote
October 12th, 2022

Great! Really soft and good quality for the price. Turnaround time was great too from ordering to shipping. Was so great to work with you.

Thumbnail of user robbieg50
2 reviews
1 helpful vote
June 22nd, 2021

Shirt was ill fitting, unfavorable material, and customer service was not friendly. Return window time got away from me as I've been planning a wedding and working full time, and they refused to exchange the shirt. I would never return business to this company. You've been warned.

Tip for consumers:
Don’t.

Products used:
Ordered a shirt, cannot use it

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenb126
Steven B. – Perfect Tux Rep

Customer's order was four months old. Any customer within our return policy will have no problems returning or exchanging. We often make exceptions if you're just outside the policy, but four months is too long.

Thumbnail of user jordone1
1 review
16 helpful votes
June 9th, 2020

Perfect Tux was a great company to work with. They are easy to work with and very understanding. This three piece set was perfect. It fits to size and great quality material. Shipping was fast. The exchange/return process is easy. The customer service was awesome. They kept me updated throughout the whole process. Definitely will work with this company again!

Thumbnail of user marianw86
3 reviews
0 helpful votes
October 2nd, 2022

Always extremely happy with my purchases. Great quality and unique designs! Will definitely be ordering more.

Thumbnail of user asdfasdfasdfas363
1 review
0 helpful votes
April 4th, 2023

Hear app is perfect for me Because earn from this 2 week income 60k When I use to withdraw the funds into Cryptocom.

Thumbnail of user ronaldw505
1 review
0 helpful votes
August 4th, 2020
Verified purchase
• Updated review

This site had EVERYTHING I wanted. Better(and cheaper) than going to Mens Warehouse. Love the variety and my sizes were readily available! The suit arrived in two days perfectly boxed. The quality was amazing. I'm excited to wear this at my wedding. My only complaint is I needed a larger size. They have made this easy to return and get a larger size though. Thank you.

Reason I chose this business:

The reviews said you all were great. And the price. I’d have paid more than this price to rent a tuxedo.

Reason I chose this product:

Because of the quality.

Service
Value
Shipping
Quality
This site had EVERYTHING I wanted
July 28th, 2020
Verified site experience
• Previous review

This site had EVERYTHING I wanted. My only complaint is there were 3 suits I had to really pick between. Love the variety and my sizes were readily available! Thank you. Can't wait to see it arrive.

Thumbnail of user johnd5932
6 reviews
0 helpful votes
February 1st, 2022

I was invited to a friend's wedding, which they planned in a traditional manner, but I was preoccupied with work and didn't have time to get a suit for myself. I am quite pleased with my purchase, and the customer service representatives were extremely helpful throughout the entire process.

Thumbnail of user phill83
1 review
3 helpful votes
March 13th, 2019

I've bought several things from these folks over the last few years and have been completely satisfied each time. In a pinch for a "white-out" party, I found a great deal on a vest and tie. Looking for something casual cool to go with jeans on date nights, I found two tux jackets that fit the bill. The pricing is good and they ship quickly. If you haven't checked them out, you should!

Thumbnail of user sharond303
1 review
1 helpful vote
May 19th, 2019

I purchased a jacket for my Son's senior prom. I was very hesitant about ordering something for such an important time from a place that I have never heard of. The ordering process was easy and the shipping fast. I was completely blown away at the quality and how amazing my son looked. My son looked like a million bucks and the overall look is timeless. I wish he went to prom every year so I could keep coming back. I have referred everyone that I know to your site. Thank You for helping to make is prom picture perfect!

Thumbnail of user doretheaa
1 review
11 helpful votes
May 14th, 2020
Verified purchase
• Updated review

I was online looking for masks and inquired where the masks was manufactured, I got an immediate professional response. I ordered my mask with no problems or issues and I am satisfied with the quality of my purchase. I ordered from Perfect Tux in the past and was very please with my son Tux.
I would refer them to others for sure. Great customer service!

Reason I chose this business:

I shopped here before with no issues.

Reason I chose this product:

I needed masks and knew it was a trusted site to purchase.

Service
Value
Shipping
Quality
Great customer service
May 7th, 2020
Verified site experience
• Previous review
Thumbnail of user virgila13
3 reviews
0 helpful votes
August 30th, 2022

I am very confused when I found your store and I was in shock when I received my purchases and I am very satisfied about quality it`s excellent

Thumbnail of user lorenzov12
1 review
9 helpful votes
November 21st, 2019

The staff at Perfect Tux worked with me to make sure my groomsmen and ushers looked fly for my wedding. All communication was done via email, but they didn't miss a beat. Everything turned out great!

Thumbnail of user williamp1987
6 reviews
3 helpful votes
June 17th, 2021

I was invited to my friend's wedding, they've decided to make it in a classic way but I was swamped with my work so I didn't have any time actually to chose a suit for myself. I am really glad about purchase and customer support really friendly and helped me on all the way to the very delivery

Service
Value
Shipping
Quality
Thumbnail of user chrissys7
1 review
0 helpful votes
May 25th, 2017
Verified purchase

The original ordered I placed was too small, I reordered the tux and received it shortly thereafter. This is a legitimate/professional company and I highly recommend them. I will definitely order from them again!

Thumbnail of user veronicar83
1 review
28 helpful votes
March 23rd, 2019

I ordered a tux, when it arrived my son told me it was not the color he wanted. I put in a request for a return and it was approved. The next day I shipped the tux through UPS. The tux arrived in two days. It's been almost 3 weeks and I'm still waiting to get my money back. I have called, left voice mails, and sent several emails but no response. The process should not take this long especially when prom season is right around the corner. I would recommend a quicker process.

Thumbnail of user stevenb126
Steven B. – Perfect Tux Rep

Hi Veronica - I'm really sorry for your experience with our return process, but as clearly stated, it takes 7-10 business days to process. We try to be upfront as possible with all our policies. Unfortunately, during our peak season we get a lot of returns and exchanges and we process them in the order received. It hasn't been three weeks, but it did take the full 10 business days.

Thumbnail of user josephr137
1 review
1 helpful vote
July 31st, 2017
Verified purchase

I ordered a dinner jacket and it arrived in time and perfect condition. It fit like a glove and I love it.
Quality, service, price + all first class! Can only recommend it.

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From the business

Perfect Tux is your premier source for men's formal wear and accessories. Also featuring boy's, women's, and hospitality wear.

Business History

Perfect Tux is a family owned and operated business. We have over twenty years of combined experience in the men’s clothing and formal wear industry. Our goal is to provide exceptional service and offer high quality formal wear and accessories at a competitive price. Perfect Tux is based out of Southern California (Santa Clarita, CA to be exact) and we have many relationship with vendors and suppliers all over the US.

Company Representative

Thumbnail of user stevenb126
Steven B.

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4.7
342 reviews
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