• PerfectMemorials

PerfectMemorials

Overview

PerfectMemorials has a rating of 3.61 stars from 480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectMemorials most frequently mention customer service, funeral home, and timely manner. PerfectMemorials ranks 3rd among Funeral sites.

  • Service
    85
  • Value
    93
  • Shipping
    93
  • Returns
    19
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.5%
Positive
13
Neutral
2
Negative
2
203
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What reviewers want you to know

Positive highlights

  • They have great customer service and I would recommend this company to anybody looking for memorial stuff.

Critical highlights

No critical highlights yet

How would you rate PerfectMemorials?
Top Positive Review

“Very satisfied with our purchase!”

Sue V.
1/16/24

We didn't really know what to expect with a "biodegradable urn" but it is beautiful and nice enough to display at the Celebration of life for my Dad. The website was easy to negotiate and the shipping was very quick. I had made a phone call to customer service to ask about the timing to be sure we would have it on time and it arrived even ealier than we first expected and the customer service person was very nice and helpful. A very nice company. They do sell on Amazon as well but I opted to go directly thru the company itself. Thankyou Perfect Memorials...

Top Critical Review

“Looks cheaply made and a waste of money!”

Polly H.
3/5/24

We had to put our dog to forever sleep. We had taken him in by our elderly neighbor's request (he begged me to cause he wanted him to be with a young family). We had him cremated and planned to split his ashes in half to give half to our neighbor, his original owner, but he said all he wanted was a gold heart shaped necklace with a little bit of his ashes in it. The charm looks cheaply made. The chain is very thin. I got the engraving on the back and you can't see it unless you're in a certain angle of light. I ordered it with a velvet box and only received it in a printed box with the chain and charm separated in different baggies. It says it comes with a funnel (the one I have for my Dad from Amazon came with an actual small plastic funnel and a small scoop that looked like a measuring cup) but you have to make the funnel yourself out of paper they include a template for. The only good thing about my experience with it was the fast shipping. Still $150 wasted. I'm afraid of it falling apart so I refuse to use it.

Reviews (480)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63)
Thumbnail of user suelvelez
1 review
0 helpful votes
January 16th, 2024

We didn't really know what to expect with a "biodegradable urn" but it is beautiful and nice enough to display at the Celebration of life for my Dad. The website was easy to negotiate and the shipping was very quick. I had made a phone call to customer service to ask about the timing to be sure we would have it on time and it arrived even ealier than we first expected and the customer service person was very nice and helpful. A very nice company. They do sell on Amazon as well but I opted to go directly thru the company itself. Thankyou Perfect Memorials...

Tip for consumers:
A very nice company with nice products !

Products used:
biodegradable urn

Thumbnail of user lorilee.king.4918
1 review
0 helpful votes
January 17th, 2024

Taken back when I received this Urn. It is better than expected and came in record timing. Thank you

Tip for consumers:
Thank you for the affordability with your company rather than going through the funeral home and paying an arm and a leg

Products used:
Urn

Thumbnail of user gabrielp379
1 review
0 helpful votes
December 13th, 2023

We purchased the urn for a close loved one recently, it was a hard time to say the least. Perfect Memorials product list had a lot of variety which made the decision a little overwhelming due to all of the beautiful products. We wound up choosing the Large Serene Angel Urn on a Sunday, and it was delivered in four days. The Urn is beautiful, and all the family was extremely pleased with the quality and design. The craftmanship is simply stunning and it a great memorial for a great loved one. Thank You Perfect Memorials for great service at one of the roughest times of our life, rating is five stars, I would give then 100 if I could.

Tip for consumers:
Great value and service at a time when times are the toughest.

Products used:
Large Serenity Angel Cremation Urn

Thumbnail of user adelb19
1 review
0 helpful votes
February 17th, 2020

Thank you for helping me over the phone, I received my necklace fast. I know if I need another piece I will surly use Perfect memorials again. Thank you and God bless you all Adel Barr

Thumbnail of user keenah
1 review
0 helpful votes
May 30th, 2020

I have purchased two 8x12 Engraved Photo Pet Black Granite Markers for my dogs within the last 2 years. Both times, I have been pleased with the customer service, the timeliness, and the quality of the markers. The engraved pictures of my dogs came out fantastic. I honestly have no complaints, and I have recommended this product to several people.

Thumbnail of user rhettd8
1 review
0 helpful votes
September 29th, 2020

Beautiful artistry, period.

Not to mention they made updating the shipping type a non-issue during their approval process.

Thumbnail of user sheylah2
1 review
0 helpful votes
August 11th, 2020

The Urn with my brother's picture came perfect and it does look exactly how I wanted in memory of him. Is never nice to pick an urn for a love one but PerfectMemorials was helpful and delivered in time.

Thumbnail of user ashleyp486
1 review
0 helpful votes
May 13th, 2020

Losing my grandma has been and will remain the hardest thing I've ever endured. I am happy to say that I am beyond happy & grateful for this product. It took me a very long time to order anything like this because I was honestly afraid of the emotions that came with transitioning her ashes... but with the love and care that went into this product, the tears were absolutely worth it. I do wish there could be more characters allowed for each line, but for the cost and absolute quality of this product I have no complaints. I would provide a photo, but I do want to keep this personal between myself and my family.

Thumbnail of user theresas465
3 reviews
0 helpful votes
October 16th, 2020

This medallions is absolutely gorgeous. I would recommend this company to everyone. I will be using them again, hopefully not too soon.

Thumbnail of user robynd76
1 review
0 helpful votes
December 17th, 2020

Excellent customer service - beautiful product.
I will be purchasing more items from Perfect Memorials.

Thumbnail of user paulf952
1 review
0 helpful votes
April 24th, 2021

I ordered a Glass Trinity Angel Memorial Cremains Jewelry, with engraving. The item is gorgeous and the engraving well done. It arrived in a very timely manner, boxed with very nice packaging and bag - everything was more than I anticipated.

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user patriciac1305
1 review
0 helpful votes
October 9th, 2020

Unfortunately I've needed wooden urns for my dogs three times in the past 14 months. The turn-around-time was incredible and done exactly as I requested. Perfect Memorials is a great company and very trustworthy.

Thumbnail of user heatherb2207
1 review
0 helpful votes
November 26th, 2023

I lost my father in October, my mother 7 years ago. My family decided we should lay them both to rest the same day. I ordered a crown vault double urn container. I paid for 2 day delivery. My order was placed on Sunday. The burial was set for Friday morning. I was supposed to have everything to the funeral home by Thursday morning. The urn was originally set for delivery for Tuesday, then it was out for delivery on Wednesday. It was not delivered Wednesday. It was then made a priority and was supposed to be delivered first delivery Thursday morning. I never got it until after 5 PM on Thursday when I contacted them, they told me they would refund the money back to the card. I explain to them that it was a prepaid card from the Red Cross because my house is just burnt down so it wouldn't reload to the card. I never got my refund for the two day shipping as it did not reload. I didn't get the container to the funeral home in time so I had to do that all myself, seal it and bring it to the burial. I know many things contributed to the late delivery. However, I feel I should've been refunded by check after telling them that the money would not reload to my card.

Service
Value
Shipping
Quality
Thumbnail of user perfectm
Perfect M. – PerfectMemorials Rep

Thank you for taking the time to leave a review. We are so very sorry for the trouble that FedEx caused you in the delivery of your order. Despite our team getting the order out as scheduled on Monday, FedEx gave you the run around on your delivery. We understand the grief that goes into a purchase like this and are certainly right there with you in terms of frustration that it was delivered late. I was able to check our records and do see that on 11/4 you emailed us in reference to the delivery mentioned. In that correspondence we do not see any note about the card being a gift card and that a refund would not go through. Generally, so long as you have the gift card the refund would go through. Had we known you preferred a check, we would have done what we could to accommodate this but it was not mentioned in the emails we received. In our system, we show that the refund was successfully issued to the Mastercard used for the original purchase in the amount of $28.61. Because we show this successfully went through without error, we would recommend that a call be placed to the 1-800 number on the back of the card to find out more information from them. We hope this helps in pointing you to the right direction. Please don't hesitate to reach out should you have any other questions, thank you! - The Perfect Memorials Team

Thumbnail of user roberts3429
1 review
0 helpful votes
June 22nd, 2020

Very high quality urns made to your specifications. Loved the one I got for my GSD, and liked that I could personalize it. Everything was to my specifications and came on time. Would use them again!

Thumbnail of user kimcashsells
1 review
0 helpful votes
October 7th, 2023

My husband & I lost our 2 best friends about a year apart. The loss just seems to linger so I thought keeping their ashes closer would be helpful for my husband. Harley & Teddy loved riding in the car so now they ride shot gun with him from the rear view mirror. THE QUALITY WAS A HUGE SURPRISE! The weight and quality of the 2 charms are AMAZING! It was such a touching gift that we will enjoy forever.

Products used:
2 engraved charms

Thumbnail of user susiej23
1 review
0 helpful votes
May 6th, 2020

This is a great memorial for my Mother. It's beautiful and I will wear it everyday. Thank you for the quick delivery and an absolutely perfect necklace!

Thumbnail of user melodya70
1 review
0 helpful votes
December 15th, 2021

Beautiful ornaments made by y'all. I'm very satisfied. It's also got here in a timely manner. Awesome job!

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetk595
2 reviews
0 helpful votes
December 9th, 2020

Good service, quality item, fast shipping! I would recommend Perfect Memorials to anyone seeking service related to cremation.

Thumbnail of user shawnp230
1 review
0 helpful votes
April 22nd, 2021

I recently ordered a pewter cremation urn for my kitty very nice piece I have ordered from this company before I highly recommend them the highly reputable very nice customer service and very nice products

Thumbnail of user lorib576
1 review
0 helpful votes
June 21st, 2020

I ordered a dolphin urn necklace as a gift to my daughter to put her beloved grandfathers ashes in, as a graduation from high school gift; and she loved it. It was such a beautiful and heartfelt piece. We all could not hold back the tears.

Thumbnail of user annea466
1 review
0 helpful votes
August 26th, 2023

Purchased a petite Emerald Swarovski charm to add to my silver locket. Arrived quickly and is just the pop of color I wanted. Also my birthstone. Very satisfied. Thank you.

Thumbnail of user lanal76
2 reviews
9 helpful votes
April 8th, 2020

I have ordered from this company many many times and I have never been disappointed. My orders were always at my doorstep within the week I ordered them. Once I ordered a necklace that I had engraved and I could not remove the screw to fill it and they sent me a replacement within days. I will order from them again and I would recommend them to any of my family and friends.

Thumbnail of user pollyh76
1 review
0 helpful votes
March 5th, 2024

We had to put our dog to forever sleep. We had taken him in by our elderly neighbor's request (he begged me to cause he wanted him to be with a young family). We had him cremated and planned to split his ashes in half to give half to our neighbor, his original owner, but he said all he wanted was a gold heart shaped necklace with a little bit of his ashes in it. The charm looks cheaply made. The chain is very thin. I got the engraving on the back and you can't see it unless you're in a certain angle of light. I ordered it with a velvet box and only received it in a printed box with the chain and charm separated in different baggies. It says it comes with a funnel (the one I have for my Dad from Amazon came with an actual small plastic funnel and a small scoop that looked like a measuring cup) but you have to make the funnel yourself out of paper they include a template for. The only good thing about my experience with it was the fast shipping. Still $150 wasted. I'm afraid of it falling apart so I refuse to use it.

Tip for consumers:
They need to clarify the funnel is self made, not a real funnel. Include a small scoop for ashes to use with the funnel. They should provide the correct items ordered and improve the quality of their products.

Products used:
Cremation necklace

Service
Value
Shipping
Quality
Thumbnail of user amberh245
1 review
0 helpful votes
April 29th, 2020

They are very good at their job i will definitely use them again! My grandmaw used them too and they were quick and very good products!

Thumbnail of user leraynar
1 review
0 helpful votes
April 27th, 2020

My sister and I were looking for a urn for our mom's ashes. The website was easy to use and we had no problem looking for something nice.

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From the business

Since 2001 families have chosen Perfect Memorials for their unique memorial products. Now we have the largest online selection and are most trusted online.

Company Representative

Thumbnail of user perfectm
Perfect M.
Typically does not respond to reviews

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3.6
480 reviews
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