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Payoneer has a rating of 4.22 stars from 8,618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
1 reviews
Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.
They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!
Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.
Products used:
payoneer card
Overall very user friendly and helpful service for small businesses. If Payoneer enables clients to make payments through their personal accounts will be a win win for both.
The company's features include multi-currency accounts, prepaid Mastercard debit cards, and integration with various online marketplaces and platforms. Overall, Payoneer serves as a valuable tool for those engaged in global commerce, helping them overcome barriers associated with traditional banking systems and currency exchange.
Newbies in electronic devices, like myself, need absolutely Payoneer Customer Care Support. So please be more patient with us in treatment.
Thanks!
The Payoneer Customer Care Agent went through all my queries without embarrassment
And with specific details in answers, I got my problems well solved. Thanks again!
I always receive on it very easily and it's 24/7 recently it added a few to transfer money but other than anything else is free if charge like withdrawal
Being able to speak directly with a customer care service representative has made doing business with payoneer very efficient
My Payoneer Account was blocked because as described by the agent, I have multiple accounts.
The agent sounded so impatient, almost rude, and interrupts me while explaining my concern which made me feel a bit stupid.
The issue was resolved though, so Thank you.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After trying out various service providers, Payoneer stands out as my top choice. It's user-friendly, boasts excellent customer service, and proves to be highly dependable.
I have applied for Business Account more than a week, Which is still under verification there is no open requirement in verification center but still its taking lot of time... Dont know way
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Payoneer is a reliable and efficient online financial platform that offers convenient solutions for global payments and transactions. With its user-friendly interface and seamless integration with various payment gateways and marketplaces, Payoneer makes it easy for freelancers, businesses, and professionals to send and receive funds worldwide
My experience with Payoneer Customer Care Representative Crizel was top tier, she responded swiftly and cleary. My issue was resolved in less than one minute.
Great customer service and payment support. The transaction process is very smooth. Their conversion in different currencies is very good. Their card system is very easy to use.
They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!
I processed 2 x payment requests to my client which were paid within minutes however Payoneer have still not (almost 3 weeks now) processed my payments! Customer service is useless, they have no real answer as to why not do they give any time line indications. FRAUD! Please do not use this platform!
The support always helps to solve any issues. I am very thankful for all Payoneer care.
I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.
Products used:
Credit card
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very easy and fast. My problem was resolved efficiently
This took way too long and a lot of trouble to get the money to my account and it was very hard to get help on it. It's done now and I really hope and pray it is smooth transfers from now on. Thank you.
After 5 years of being with Payoneer, I"m considering leaving due to the fast deteriorating customer loop. It took me 4 calls to get one issue resolved. I finally spoke to someone who knew what she was doing. I guess Payoneer is going to try to save money by hiring call center staff with little or no training but it will eventually show in your numbers.
Muy segura en lo que es el tema
De información ala hora de. Sacar la tarjeta
I wish to update my date of birth to 24/August 1998. I must have made a mistake when I opened the account. Below is my picture.name and date of birth as it appeared on my pan card. Thanks you
Tip for consumers:
I wish to update my date of birth to 24/August 1998.i must have made a mistake when I opened the account.below is my picture.name and date of birth as it appeared on my pan card . Thanks you
Products used:
I wish to update my date of birth to 24/August 1998.i must have made a mistake when I opened the account.below is my picture.name and date of birth as it appeared on my pan card . Thanks you
I got really very good cooperation. The customer representative has always listened to my problem and solved it smoothly. Every session was tidy and the conversation was very clear. I'm very happy to use Payoneer. I wish them success.
Thank you
Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.
I was pleasantly and clearly greeting by representative. She repeated my concern to ensure she understood what my concern was and provided clear process to move forward. Appreciate that the wait time was not extensive as I was on the clock. Great service always!
Gain trust and grow your business with customer reviews.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Joy,
We are very sorry to hear that our agent's tone of voice made you feel so uncomfortable. Please make sure that we have great respect for you and all of our customers.
We would like you to provide us with a little more information on it so that we could study this case and see what can be done to avoid situations like this in future.
Please kindly respond to this message with your reference number so that we could look further into this.
Again, we sincerely apologize for this situation.
Thank you for helping us improve!
Best,
Anna from the Payoneer team