I had three fund transfers from Payoneer to my bank go through without a hitch. Two weeks ago a fund transfer was not received. Last week another fund transfer was not received. Payoneer's customer service provided two fund transfer confirmation which were of no help to my bank since Payoneer tranfers the funds to a third party processor and my bank says they need that confirmation/reference information. Payoneer refuses to provide that information saying they have provided all the information my bank needs. So here I sit - the bank says it cannot do anything without that information from Moneynet and Payoneer saying it's not needed - and $425 of my money is missing, with an additonal $243 sitting at Payoneer not processed. What does it take to get my money? I feel like I have been stolen from and Payoneer's CSRs only care about getting you off the line ASAP.

asked by Charita A. on 10/27/16