• PartsGeek

PartsGeek

Overview

PartsGeek has a rating of 1.21 stars from 1,283 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsGeek most frequently mention customer service, return shipping, and credit card problems. PartsGeek ranks 894th among Auto Parts sites.

  • Service
    473
  • Value
    447
  • Shipping
    460
  • Returns
    425
  • Quality
    397

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.8%
Positive
6
Neutral
2
Negative
206
381
See all photos

What reviewers want you to know

Positive highlights

  • Now, Parts Geek has a respected place in my searches when I am looking for parts for customer cars.

Critical highlights

  • Horrible customer service and a sad display of poor business practice.
  • However their response was delayed and they invoked their 30 day return policy.
How would you rate PartsGeek?
Top Positive Review

“Parts you can trust and be happy with”

Gary P.
3/11/24

I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all

Top Critical Review

“Missing parts and damaged”

deanna g.
2/21/24

We placed an order for 5 items from parts geek. 1 of the packages was missing 7 of the 8 bolts. The other was a head gasket that when it arrived was bent and the package ripped. After waiting over 7 days for the items 2 of the packages are completely useless. I called parts geek customer service which is apparently overseas and they have to send the warehouse a message which takes another 24 to 28 hours. No communication with the warehouse or options given to the customer. Horrible customer service

Reviews (1,283)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (441) return policy (76) credit card (68) return label (32) right part (44) parts geek (285)
Thumbnail of user deannalgrimm
1 review
0 helpful votes
February 21st, 2024

We placed an order for 5 items from parts geek. 1 of the packages was missing 7 of the 8 bolts. The other was a head gasket that when it arrived was bent and the package ripped. After waiting over 7 days for the items 2 of the packages are completely useless. I called parts geek customer service which is apparently overseas and they have to send the warehouse a message which takes another 24 to 28 hours. No communication with the warehouse or options given to the customer. Horrible customer service

Service
Shipping
Returns
Quality
Thumbnail of user jasons3707
1 review
1 helpful vote
January 10th, 2024

Bought a radiator and they didn't send the cap. I'm told it wasn't included. Missing exhaust gasket, Told by customer service rep "no worries" not "i'm sorry" but "no worries" then tells me to "calm down" and won't just ship me a new radiator ASAP instead they want me to send this one back to get the credit then order another. Lies and says warehouse sent the wrong radiator but the part numbers all match up. Making excuses by lying. Using stolen photos from internet as the chat "cami brown".
RIP OFF. SCAM. Do not buy from them.

Tip for consumers:
they suck

Products used:
exhaust gaskets

Service
Value
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Thumbnail of user tillman6886
1 review
0 helpful votes
February 23rd, 2024

I ordered a catalytic convert for my car. It was shipped to me unboxed or wrapped. Did not fit my car. When I returned the item they denied my refund saying it was installed or not same condition when it was shipped. It wasn't in same condition because they shipped it without it being in a box or wrapped safely. Then they refused to send me back the catalytic converter. I will never shop with this company again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lind55
1 review
1 helpful vote
February 2nd, 2024

Ordered parts that came in a "Kit" but were boxed individually and labeled such. After my husband installed three of the parts in our vehicle which took some time as had to uninstall the old parts first, got to the last part and it didn't line up. PartsGeek will not allow a return unless it's the whole kit. They want my husband to spend hours removing all the other parts, which of course would mean re-installing the old parts because of one bad one. This is absurd and obviously they have no idea what it takes to do the job. Or they wouldn't expect this. They've lost a customer.

Thumbnail of user timothyw1181
1 review
4 helpful votes
December 16th, 2023

Total fraud! I paid for a rear wheel bearing online and they took the money out of my bank account. Parts never came and customer service said they never received any order from me. They can't find my money to give it to me. I had to file with my bank as pelican parts is fraudulent. My car is down for another week because of them! Terrible way to do business and will never order with them ever again and will go on every review and bang them out until I get my money back

Products used:
Total fraud! Ordered a wheel bearing and they took the money out of my account and never shipped the parts to me abs said I never ordered anything from them. Had to file fraud via PayPal and still waiting to get my money back. I’ll post on every review site till they give me my $92.27 back. Beware of fraud when dealing with pelican parts

Service
Value
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Returns
Thumbnail of user danilob39
1 review
4 helpful votes
January 28th, 2024

Ordered a heater core January 14th 2024, here it is January 28 2024 and still haven't received the part I called customer service and got the run around talking about you have to submit a request online to cancel or request a refund, so much bull, I usually don't do reviews but I'm pissed, I ordered the part from another vendor and had it with in a day at a cheaper price, and was able to get my car back together, I would give them a zero star and don't ever recommend to buy parts from Parts Geek

Products used:
Rock auto

Service
Value
Shipping
Returns
Thumbnail of user apfabio12
1 review
4 helpful votes
January 10th, 2024

They are not able to fulfilled the order. They don't care if the costumer is waiting. Supervisor is a person that's makes no difference talking with them. I've trued to cancel and they simply said it's no possible to cancel. But at the same time there no timeframe for the delivery to happen. Don't even bother to ask for the manager. It takes 24/48 hours to call you back. DONT BUY IT HERE!

Tip for consumers:
Their costumer service sucks.

Products used:
Didn’t use, never received

Service
Value
Shipping
Returns
Quality
Thumbnail of user as1367
1 review
1 helpful vote
February 24th, 2024

Ordered wheel bearing sets, Parts Geek sent wheel seals only. They would not refund shipping for their mistake. Wasted time, wasted money with this company.

Tip for consumers:
You pay for their mistakes

Products used:
Wrong product, did not use.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thefallofbrightblade
1 review
0 helpful votes
March 14th, 2024

First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to order a new one. They wouldnt even get me a discount or expidited shipping on a replacement. After several days still no tracking. Asked to cancel since they havent even shipped it and they said no. Worst company ever!

Products used:
head gasket

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldf775
1 review
4 helpful votes
January 22nd, 2024

Purchased a lower valence for a 2014 Range Rover Evoque. Their website listed my exact vehicle as "this part fits this vehicle" when I received the part it wasn't even close to fitting correctly. Completely different part. When I called their customer service they asked for my VIN. She then confirmed that part did not fit my vehicle and they do not offer that part for sale. So I initiated a return. They asked me reasons for return. I chose "other" and explained the website was inaccurate! So after the questionnaire portion. I reviewed it. They completely eliminated my choices and explanation and listed "customer ordered wrong part". Then I read all return shipping is paid by customer regardless of party at fault! What a complete scam! My part was 70.00 dollars. Cheapest return shipping is 50.00 dollars! Be aware if you're not 100% certain your part fits? Call and ask! Because these jack $#*!' are no help with returns and don't assume liability for their own mistakes!

Thumbnail of user joe.pushinsky
1 review
0 helpful votes
December 26th, 2023

I had ordered rotors and pads in January 2021 but got covid real bad and couldn't put them on till December 2023. They sent the wrong pads. I had to run and buy pads at advanced auto, asked if they could do anything for me and they said NO. Sorry I almost died, they don't have any compassion.

Products used:
Rotors and pads

Thumbnail of user megamaxx70
1 review
1 helpful vote
March 5th, 2024

Ordered an electronic throttle body,took over a week and a half to get, part was absolute junk,TPS fell apart in less than a 100 miles,causing a very dangerous situation,fell apart in the wide open position,making car unpredictable and dangerous...never again will I purchase anything from this place...and pfft won't even get into their customer service and return policies...

Thumbnail of user jamesw2265
1 review
25 helpful votes
June 26th, 2020

Not a human available to do anything but take your money. Core return will cost you half in return shipping. Enough must follow rules for returning cores they could literally make any excuse to deny payment.
Have a question that "help" doesn't address?
"Well too damn bad."
'We will never chat or talk to you in person... ever!"
Just buy your part local because it will end up costing you the same in the end.
Never, ever, NEVER again.

Tip for consumers:
Don't!

Products used:
All.
Just threw away the $80.00 core charge.

Thumbnail of user davidf4746
1 review
2 helpful votes
January 12th, 2024

So I'm trying to order a part through part geek and their system changed my address to an address that does not even exist. Then they tell me I have to contact the shipper because they can't change anything even though I only ordered it 5 minutes before my complaint. So I called the shipper and they say only the company that placed the order can change the address... This should be illegal. I don't know whether or not i'm going to end up getting my part at some point. Probably end up in a undelivable pile because their website is crap. We'll never use this website again. And I strongly urge you to be very careful dealing with these criminals.

Products used:
Probably not gonna get my order.

Service
Value
Shipping
Returns
Thumbnail of user williamm6199
1 review
0 helpful votes
March 11th, 2024

They Parts Geeks sent disks that are a 1/2 inch too small. This caused the pads to scream when braking. They refused to take the parts back because I put them on the car, ignoring the fact that they sent the wrong part and that the issue was not apparent until they were on the car. After, their rejection to return the parts there was no recourse to argue. I have never had a problem with them in the past but I have never had a problem before. This is a bad policy and very miss leading.

Thumbnail of user timn391
1 review
4 helpful votes
January 17th, 2024

Don't waste your money. I never received the part that I ordered. Online claim forms were denied. Calls to customer service were a waste of time. Responses from supervisors were never received. I should have paid the slightly higher price from the local parts store!

Tip for consumers:
They have a history of taking people’s money but not delivering the parts ordered.

Products used:
Motor Mount. Didn’t use since it never arrived.

Thumbnail of user jamese622
1 review
13 helpful votes
June 3rd, 2020

Bought a Brake booster for my Toyota from Parts Geek. Took 8 days to get it when they state "Ships in 1-2 days". When part does show up (4 times longer then they advertise)I get a undamaged box with a damaged brake booster inside. NowParts Geek offers a return program. It states " no matter who's at fault, customer pays return shipping " then they they add "recommend insuring item to be returned" Seriously. You mother F__kers.

Brake booster is smashed on one side & one of two attachment bolts is bent.

Tip for consumers:
Very bad shipping and handling of parts you order. Expect damaged and you pay to return. Also well over a week for them to ship.

Products used:
Will buy elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregk783
1 review
0 helpful votes
March 20th, 2024

Purchased two rear brake calipers for my car. Parts Geek staff called me back to verify my VIN number for proper fitment. THE PARTS DON'T FIT. Now after sending them back they say the parts are non saleable and will not refund my money. To add insult to injury so far they are not sending the non fitting parts back to me. Terrible way to do business. Buyer beware.

Tip for consumers:
It's a sad state of affairs when a business verifies parts fitment and does not refund when the part does not fit. This was their mistake and not mine. Parts Geek no more.

Products used:
Product from a Dealer

Service
Value
Shipping
Returns
Quality
Thumbnail of user jefferyz16
1 review
2 helpful votes
November 27th, 2023

I purchased 4 Crash Action Remanufactured wheels. The wheels came in defective and looks like someone sprayed them in their garage. Very poor customer service! They want me to file a claim and wait for review or I can purchase replacement wheels again while the claim is processed. I was trying to upload photos on the claim and it only allows 1 photo, I have 4 defective wheels! I purchased through PayPal so I filed a claim.

Thumbnail of user gusk45
1 review
0 helpful votes
February 27th, 2024

The part that I received is not the part displayed in the image. It is the completely wrong part that they shipped. It also arrived broken in 2 places, but I didnt even really care about that since again, it was not the part that I was supposed to be shipped. When I attempted to return the incorrect AND broken part they said that I could not return it because I should have "immediately told the driver that my part was broken and not accepted it". Which I can't imagine is anything but a joke. Who stands outside waiting for deliveries all day, and then, when the box is placed in their hand tells the driver, "just hang out for like 5 minutes while I open 3 packages and inspect everything for damage". Very annoyed. Dont buy here

Products used:
Blower motor

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldt269
1 review
11 helpful votes
December 29th, 2020

I returned a part purchased from Auto Parts Geek using their required RMA number but never received my refund of $333.90. They were contacted about this problem immediately and stated that they had returned my refund to eBay. When eBay was contacted they declined responsibility and said my problem remained with the Seller. I won't use either Auto Parts Geek or eBay again. You are risking your money!

Tip for consumers:
Don't Use - Not Reputable

Products used:
Replacement gas tank for Ford E-350 Cargo Van

Service
Value
Shipping
Returns
Quality
Thumbnail of user silasb49
1 review
8 helpful votes
May 19th, 2020

Ordered parts to replace my AC system, the forgot to ship half of them. No way to know if the parts that showed up even fit because I can't leave my car in pieces while waiting on parts.

Now waiting more time to get the stuff I ordered. And before it's mentioned I did verify everything was in stock before I ordered.

Was unable to resolve issue with customer service and I'm now waiting on an email from another department.

Will not use again.

Thumbnail of user marke2347
1 review
1 helpful vote
January 8th, 2024

I ordered a part from PartsGeek and they sent me another customers order. When I contacted them about the mistake I sent them pictures of the packing slip that was in the other customers name but in a box labeled for me. This was clearly their mistake and I expected them to send me the correct part immediately while I sent the incorrect part back. They were not willing to do anything other than allow me to send the part back for a refund that would take 10-14 days after they receive the part back. I needed this part and paid for fast shipping but they did not care. This is terrible customer service. If I made the mistake I can see not wanting to help but they made this mistake. I will NEVER buy from them again.

Tip for consumers:
Keep in mind if they make a mistake they do not do anything different to fix the issue

Products used:
None. Wrong part sent

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanm1121
1 review
2 helpful votes
September 22nd, 2021

Ordered parts for a customer and paid for fast shipping. On of the parts was a seal that goes with the other parts. Customer service cared, but when they escalated me to a manager he didn't care a bit. Customer had to rent a car for another week while I ordered somewhere else. I can't trust ordering from parts geek. They seem to just be a broker for other parts houses and have no responsibility for what is shipped. Spare yourself the hardship and order somewhere else.

Thumbnail of user maryh5029
1 review
3 helpful votes
February 1st, 2024

Ordered wheel bearing hubs and axle nuts received 2 rotors and brake pads for who knows what and 2 electric plugs for God knows what and impossible to contact anyone to remedy this issue. Will be submitting this gross negligence to the Pennsylvania attorney General to investigate for mail order fraud.

Tip for consumers:
That they don't have a customer service number to tell them they sent something totally unrelated to what was ordered

Products used:
Sway bar link

Service
Shipping
Returns

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Find the discount auto parts online you need at PartsGeek. We offer Millions of parts at Unbeatable prices. Domestic and import auto parts warehouse prices.

Company Representative

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Brian T.
Typically does not respond to reviews

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1,283 reviews
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