• ParcelFlow

ParcelFlow

Overview

ParcelFlow has a rating of 3.49 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ParcelFlow most frequently mention great service. ParcelFlow ranks 30th among Mail Forwarding sites.

What reviewers want you to know

Positive highlights

  • Thanks for the great service in the last couple years and also looking forward to keep in touch with you guys.

Critical highlights

No critical highlights yet

How would you rate ParcelFlow?
Top Positive Review

“Great!”

Jessica M.
2/20/19

Great service and very helpful and reliable. Would highly recommend and use again. Any problems they were happy to help at all measures.

Top Critical Review

“Total scam - lost my package”

Gaoing T.
11/4/21

My package just disappeared and receive no news from them despite numerous attampts to call and write. Total scam, stay away!

Reviews (47)

Rating

Timeframe

Other

Reviews that mention popular keywords

great service (6)
Thumbnail of user asadj1
1 review
1 helpful vote
December 5th, 2018

Great job and amazing services. We are getting online purchases to anywhere in the world at the cheapest rates. Would highly recommend them.

Thumbnail of user helenc193
1 review
1 helpful vote
November 30th, 2018

Parcel Flow did a great job, can't fault them at all. Great service, friendly team and communication was on point.

Thumbnail of user tarac83
1 review
1 helpful vote
November 28th, 2018

Site is very user-friendly easy to use, could not have asked for a much better service! I'm out and about a lot so really appreciate the notifications.

Thumbnail of user gaoingt
1 review
3 helpful votes
November 4th, 2021
Verified purchase

My package just disappeared and receive no news from them despite numerous attampts to call and write. Total scam, stay away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jirid1
1 review
3 helpful votes
July 25th, 2021
Verified purchase

Hello, I've got a parcel stuck at their warehouse since the 9 of july 2021. I've paid the forwawding service and got no response since. No one is answering my e-mails and the parcel is still there. Is it a scam? Order number 8545.

Thumbnail of user ericg114
1 review
10 helpful votes
February 13th, 2018

Terrible terrible service! Stay away, I am waiting for my parcels now for 2 months and I am worried that it won't ever arrive at its destiny. In 2016 they had good service, but since a guy names Pete Green took over, it's just SH*T. He doesn't reply to any emails and while I paid everything, the parcels are still at the depot.
These are a bunch of scammers. NEVER AGAIN will I use Parcelflow.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amberp78
1 review
1 helpful vote
October 17th, 2018

Hi, Guys just would like to confirm shoes arrived and thank you for your service and please keep good work up

Thumbnail of user kaisal
1 review
4 helpful votes
January 8th, 2018

We had 2 parcels shipped to ParcelFlow.co.uk, but they only updated one parcel, the other one they never updated nor send us email. We had over 20 items in the parcel.
The 2 parcels were signed by FRENCH and GARTLAND on DEC 19 AND DEC 21 respectively. They didn't reply my email, I called many times no answer. We will post every where online, and keep telling everyone in the forwarder field, just let everyone to know what kind of person they really are, and beware not to be scammed by them!

Thumbnail of user rsf1
2 reviews
3 helpful votes
November 12th, 2018

Please this are typical scammers! They receive packages and they never reply or contact with you! The phone is not working it's a big scam! Stay away! All last good comments are from them! The stolen one package of 3000 euros. Still no one is there! Stay just away! * and etc

*Personal information redacted by admin

Thumbnail of user craigw63
1 review
4 helpful votes
April 10th, 2017

I have been using Parcel Flow for the last year for my UK webstore purchases. Pete and Team have always been super helpful, and have made sure my parcels land with me safe and sound.

I have even purchased glasses and they were double boxed and arrive in perfect condition.

I have recommended ParelFlow to my friends who do the same sort of shopping I do. I will continue to use them and I can't wait for my next lot of stuff to arrive!

Thumbnail of user rosef36
1 review
4 helpful votes
February 25th, 2017

Fantastic service, Paul was very helpful!
Package received in good time, thank you. I will be recommending this company to my friends and family :)

Thumbnail of user robertac25
1 review
3 helpful votes
June 13th, 2017

Postal prices in France can be pretty horrendous so I thought I'd give Parcel Flow a go... What a mistake... They wanted to charge me £27.00 to send a tiny package that weighed a couple of hundred grams!
I emailed them twice to find out why they are so expensive but as you can imagine... Absolutely no response.
Do yourself a favour and steer clear of these scammers.

Thumbnail of user jackiem185
1 review
1 helpful vote
November 30th, 2018

Thank you to the guys at ParcelFlow.co.uk. I use you for my small online retail business and you have been great. Thanks so much

Thumbnail of user jessicam639
1 review
0 helpful votes
February 20th, 2019

Great service and very helpful and reliable. Would highly recommend and use again. Any problems they were happy to help at all measures.

Thumbnail of user danield155
1 review
2 helpful votes
January 11th, 2018

Takes 2-3 weeks to get your package shipped
Responds to 1 out of 10 emails it seems with very little info and just a generic response.
Wesbsite charged me twice and they are taking forever to refund or even respond

Thumbnail of user victoriat96
1 review
1 helpful vote
December 6th, 2018

I had a really good experience with this company - friendly staff, great services and an all round great company. Would recommend.

Thumbnail of user marym556
1 review
1 helpful vote
September 18th, 2017

My parcel never arrived and after multiple attempts to contact them for assistance in tracing it, they never answered my emails. Totally useless and fraudulent, total waste of money. After closer inspection of their website, it does look quite amateurish and fake - please don't use them.

Thumbnail of user loral7
2 reviews
12 helpful votes
September 20th, 2015

** Parcel flow UK to Namibia**

I used Parcel flow once to do a personalized shopping in the UK on my behalf and later ship the goods to Namibia.

I paid for the personal shopping service and for the goods, then it was time to wait for the notification email that my goods have been received by Parcel flow. Five days later no email, I thus decided to send them an email, that's when they replied that the supplier did not deliver all the goods, they have requested him(the supplier) to send the missing goods. A day latter I received an email that my parcel is now ready for shipping to Namibia. I logged in to my account to check for the parcel details such as weight and dimensions, only the weight of the parcel was displayed(12.5 kg).

I emailed their customer support to request them to add the carton dimensions, two days later no reply, on the third day I decided to call them, we spoke and after the call, they emailed me the dimensions of the carton.

Excited, I used their shipping estimate calculator and when I enter the weight (12.5kg) to Namibia without the carton dimensions the shipping rate was 127 Sterling Pounds. When I entered the dimensions to work out the volumetric weight (12.5kg) manually, shipping rate to Namibia was around 78 Sterling Pounds. I played around with their calculator to understand their rates more, however i found out that, the shipping rate of a 12kg to Namibia was 75 Sterling pounds, a 13 kg would cost 77 Sterling Pounds and it didn't make sense that a 13kg would cost less than the lighter 12.5kg (127 Sterling pounds). I also checked the shipping rate of a 12.5kg to neighboring country South Africa and it was 74 sterling Pounds.

>>>I Logged into my account to order for shipping, to my surprise, the shipping rate was fixed at 127 sterling pounds for a 12.5 kg(which was very unrealistic for me).<<>>There was also a consolidation fee to be charged but the order was received in one carton.>>>
>>>There was also 20% VAT to be charged on top of the total shipping amount, when VAT is not applicable for shipping goods outside the European Union. Namibia is in Africa>>>

I emailed Parcel flow asking that they rectify all the mistakes, to change the formula so the shipping rate is calculated correctly, remove consolidation and remove VAT.
>>>They did not reply to my email, so I had to call them and tell them about the email, then only then removed consolidation, and replied that they can not change the shipping rate. They also said I should first pay for shipping including 20% VAT, then they will refund the VAT later.<<>>Parcel was finally delivered to Namibia, but some items received were not as described in the personal shopping order, Parcel flow ordered goods in a different color from what I had specified in the order form.>>>
>>> Parcel flow has no order form, you have to write the order in an email>>>
>>>Very slow in responding to emails and the relied on me reminding them all the time before they replied>>>
>>> Inconsistent and unclear shipping calculator>>>

>>>///Parcel flow offer warehouse pick up, which means that if you don't like their shipping quote, you can organize your own shipping and pick up from their warehouse. The cost of warehouse pick up is not listed on their website though.

Thumbnail of user rajs74
1 review
1 helpful vote
October 18th, 2018

Good work, package received yesterday and as for communication updates- always good. Thanks and will use again.

Thumbnail of user charlottet35
1 review
1 helpful vote
December 11th, 2018

A good level of service is provide and they offer excellent deals. The customer service is brilliant.

Thumbnail of user nikitat9
1 review
2 helpful votes
December 17th, 2017

I recently had a pair of beluga 2.0s shipped by adidas UK to a forwarder known as parcelflow, the package shows it's been delivered and received by Paul Vincent Gartlan on the fifth of December, who happens to be the director of parcel flow however the fowarding company is not replying to my messages and the parcel is not showing up in my packages, it seems they have tried to do a runner with my package

Thumbnail of user kalyank2
1 review
3 helpful votes
February 1st, 2017

I have initially had a bad experience probably because of no response from them for almost two weeks but it was great after that. I have had Paul from Parcel flow contact me and resolved the issue quickly. He has been very helpful and when ever I have to make an order I first even confirm with him and I place the order. He even intimates me if there is going to be a delay because of a holiday in UK etc. So far I have not lost even one package and items arrive quite quickly and a tracking number is provided. So I have retracted my older review for this new one as the experience has been only better after the initial hick up.

Thumbnail of user segund2
1 review
2 helpful votes
September 5th, 2018

Hello
Parcelflow received my package and did not mail me until I sent message to them, they later update it. I sent message to them to open it and confirm what is package, they I should give them permission to open it, which I sent another to them that I gave them permission. Now parcelflow did not reply my email again. I have sent several email to open this package but they did not reply my message, I don't know their mission for them not reply my messages. What will happen, If I make payment for the shipping, How am I sure they will ship my package because I read bad comment about this parcelflow company. It is a pity that this people are just rip off people like that.

Thumbnail of user razas3
1 review
0 helpful votes
December 3rd, 2018

Impressed with the service. From start to finish it was a hassle free process. Highly recommend this company. Thank you

Thumbnail of user rubys49
1 review
1 helpful vote
May 17th, 2017

SO! THE SITE SAYS FREE HANDLING FOR YOUR FIRST PURCHASE. Dictionary definition of handling handling charge - the cost of handling (especially the cost of packaging and mailing an order). So I decide to place an order just to try it out. I purchased a $30 t-shirt and I had to pay $50 to ship it my way. I tried to communicate with the company they never responded. They trick people into signing up and the charges are not fair. Stop ripping off people.

Thumbnail of user paulv38
Paul V. – ParcelFlow Rep

SORRY, BUT FREE HANDLING AND FREE SHIPPING ARE 2 DIFFERENT THINGS... WE'D BE OUT OF BUSINESS SHIPPING FOR FREE!

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Free UK address for all your UK online purchases if you sign up today. No hidden fees or subscription charges, low cost shipping. Parcel Forwarding from UK to Europe, US, International. Amazon UK, ebay UK and all your favourite UK brands. Will delive...

Company Representative

Thumbnail of user paulv38
Paul V.

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