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Optumrx Questions & Answers

457 reviews
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Here’s what consumers have asked with answers from Optumrx staff and previous consumers.

4 questions answered
50% answered in 1 day
Question:

How do i review my meds

Question:

How come they give you 5 different answers everytime and why can't they keep certain meds stocked

Question:

Thinking of switching to united health aarp medicare part d. they use optum rx for mail away. how reliable? delivery time? helpful?

Answer:

Only bad part of this united plan. Optum is worse than poor. They misplace Rx's and then lie

By Susan G.
Question:

I have been waiting for optium rx to send me a refund check its been 6 months they say the accountant is gping to send it and nothing happens what can

Answer:

Don't hold your breath - they are all about money - not customer service

By Mark M.
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Question:

Is optumrx a scam or a legit company?

Answer:

They are a legitimate pharmacy benefits manager for United Healthcare, but their prices and practices leave alot to be desired.

By Pete K.
See more answers (8)
Question:

How easy is it to get a hold of customer service at optumrx?

Answer:

You can send them a message on their website which they won't even read for days, so it's a useless feature. You can also call them at 1 (800) 356-3477 and sit on hold for 10 minutes before getting a person to talk to. In my experience, calling them has never resolved whatever issue I'm calling about, but you can talk to someone.

By Kathleen H.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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