• Opodo

Opodo

Overview

Opodo has a rating of 1.05 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Opodo most frequently mention customer service, credit card, and return flight problems. Opodo ranks 195th among Car Rental sites.

  • Service
    133
  • Value
    123
  • Shipping
    74
  • Returns
    101
  • Quality
    116

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.4%
Positive
1
Neutral
0
Negative
69
76
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Ironic that they're charging you an 'admin fee' when the customer service is non existent.
  • Sadly my mother passed away and I needed to cancel my return flight.
How would you rate Opodo?
Top Positive Review

“Be aware after 30Days trial free period the annual fee is charged”

Slavo M.
9/8/23

You are invited to spend 30days on free OPODO PRIME PLUS account but after 30days you will be automatically charged for 60 EURO. After my complains Opodo helpdesk reached me and annual fee was returned back to my bank.account. THANK YOU Opodo!

Top Critical Review

“No full refund after prime membership cancellation”

Ivy L.
3/1/24

I had bad experience confirms that I would never try Opodo again. I accidentally signed up for Prime membership in January 2023, and despite my attempts to cancel it shortly after, the payment went through and couldn't be refunded due to the 30-day limit. Recently, I discovered that the membership renewal charge of £70 was deducted from my account. When I contacted customer service to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative, Dana, repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It's disappointing that the company's terms and conditions prevent full refunds for customers in situations like mine.

Reviews (530)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (166) return flight (29) credit card (39) email address (14)
Thumbnail of user groverivy
1 review
0 helpful votes
March 1st, 2024

I had bad experience confirms that I would never try Opodo again. I accidentally signed up for Prime membership in January 2023, and despite my attempts to cancel it shortly after, the payment went through and couldn't be refunded due to the 30-day limit. Recently, I discovered that the membership renewal charge of £70 was deducted from my account. When I contacted customer service to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative, Dana, repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It's disappointing that the company's terms and conditions prevent full refunds for customers in situations like mine.

Tip for consumers:
I haven't used the service for over a year, but I still have to pay prime membership fee

Products used:
no product

Service
Value
Quality
Thumbnail of user evas439
1 review
0 helpful votes
January 16th, 2024

DANGER! SCAM! I booked a hotel in Rome using Opodo - when we arrived at the address we discovered that the hotel had been closed and no longer exists. However, Opodo let us book and pay for the hotel for several nights.
We were left with no place to stay overnight and with financial damage. The service hotline (even for us Prime members!) did not respond to our concern! We were kept connected for several hours and left helplessly in a foreign city, with no support or booking of a new hotel, with no refund.

There was simply no response to several subsequent inquiries. Fraud, terrible customer service and an absolute rip off. NEVER AGAIN!

Thumbnail of user terriw545
1 review
1 helpful vote
February 11th, 2024

My husband booked from Heathrow - Phuket return.
It stated Premier Economy (4 flghts multi). On looking at confirmation it stated 1 premier flight, 3 were economy. Phoned Opodo and they said technical issue, they will cancel & have money back in 10 days. Not good enough, I have gone back on their website and it is still stating that its available. Absolutely disgraceful. I spoke to Raghul & then the Manager Kashim. Not happy, feel sorry for the next person who books.

Thumbnail of user jenniep72
1 review
1 helpful vote
January 24th, 2024

I am utterly disgusted with the abysmal service provided by Opodo. Since September, I have been waiting for a refund without any proactive communication from their end. It is infuriating that I am consistently the one reaching out for updates, and each time I do, I am met with the same excuse that they are waiting for the airline to respond.

The sheer lack of effort on Opodo's part to chase the airline for my refund is mind-boggling. It appears that they are content with sitting on their hands, leaving me in the dark and frustrated. I expected a travel company to take responsibility and actively pursue resolution, but Opodo has fallen far short of that standard.

This experience has been a complete letdown, and I will not tolerate such negligence. If you value your time, money, and sanity, steer clear of Opodo. Their customer service is a sham, and I would strongly advise against using their services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrens500
1 review
0 helpful votes
February 20th, 2024

Awful company to deal with, when you get a problem, they don't help, all they say is wait, wait, wait! You need wait 30 days, 30 days goes by and nothing, you chase them again, you need to wait 90 days after the trip, 90 days goes by, nothing! Having agreed a full refund, we are now over 8 months later and still nothing. Not one update, not one call, email or message. Awful, don't use them unless you can guarantee no issues. They hide behind the airlines and state in their T&Cs that your contract is with the Airline.

Tip for consumers:
Awful company to deal with

Products used:
Flights

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenkblom
1 review
0 helpful votes
March 6th, 2024

My glights were cancelled by the airline and I only got half the amount back! They ignore every request! Do not ever use!

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresag1038
1 review
0 helpful votes
February 20th, 2024

Beware! This is a ripoff! I booked a return flight from London (coming from Canada) to Manchester as my mother was placed on end of life and with the understanding I could cancel the return flight depending on how things went. Sadly my mother passed away and I needed to cancel my return flight. I Was unable to do this on the app. And forced to chat with on online chat person as I didn't have the option to call them from my mobile being out of country. I was on chat for about 40 minutes, constantly waiting on hold, only to be told that british airways refused to grant the refund? I didn't book thru british airways I booked thru opodo for the one reason I was told I could change or cancel 48 hours before flight. Also, i was charged more than the website stated price! Stay away from this site! They're crooks! I felt I was taken advantage of during a difficult time. How cruel.

Products used:
Flight

Service
Value
Quality
Thumbnail of user tessac24
1 review
0 helpful votes
August 22nd, 2020

Na alle slechte reviews te lezen, had ik de hoop om mijn 3000 euro aan geannuleerde vluchten, terug te krijgen stilaan opgegeven. Maar na 1 telefoontje, na 40 min in wacht, kreeg ik een heel vriendelijke vrouw aan de lijn die mij beloofde het geld zo snel mogelijk terug te storten. En inderdaad na 9 dagen, was de laatste cent terug op mijn creditcard gestort... dus ik begrijp niet vanwaar al die slechte reacties

Thumbnail of user jenniepiela
1 review
0 helpful votes
December 15th, 2023

I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.

Thumbnail of user nagwae
1 review
0 helpful votes
February 17th, 2024

Avoid at all costs, they advertise a low price for a flight and then make you pay much more than what you were supposed to. They offered to add extra baggage at a reduced price and then later to find out that no baggage was added when checking on the airline website. I've called to complain they told me they would fix the matter and I've been sent an email the next day to confirm that the baggage was added. To my surprise, this was untrue and after another call to complain, I've been told that these baggage won't be added at all as there is some sort of issues with the airline. I've asked for an invoice which with any professional company, should be sent shortly after the booking confirmation email. I've been told to wait for 72 hrs, to be shocked to receive it stating a price much higher than what was advertised and while I've paid around £300 for the extra baggage the invoice states only £109. Their customer service personnel are trained to be so polite and respectful but at the end of the day they have no authority, no power and if I ask to speak to a senior it is like asking to speak to the king or something. They just send back the customer service personnel to repeat the same words. I am asking for a full refund based on this horrible service, but they only offer that I pay for the extra baggage at the airport and then to submit a request for a refund of the money I've paid which still will make the original price higher than what it should be. They say a full refund will never happen under any circumstances. Totally dishonest and fraudulent service. First time to book with them and for sure willl be the last.

Service
Value
Quality
Thumbnail of user lamisa5
1 review
0 helpful votes
March 1st, 2024

Rude employee bad service stealing for the money doesn't have any ethic
Call center agent very rude and unhelpful
Kept me on the call for more than 30 min and without any solution although the change in booking was their mistake

Thumbnail of user michaelv1895
1 review
2 helpful votes
June 28th, 2023

Do not use company opodo, with them easily and quickly only during the sales stage. Further, they only imitate customer assistance. If you have problems through no fault of your own, you cannot contact them, either by e-mail or by phone, their website is useless just to spend time. The airline I was supposed to fly cancelled the flight and sent a refund of €353 opodo 15 days ago. Opodo has not yet transferred money to my account, this is just a deception used on the Internet

Service
Value
Returns
Thumbnail of user mariyakashyna
1 review
0 helpful votes
October 3rd, 2023
Verified purchase

I booked a flight through Opodo for Ryanair, bad combination anyways. In my case, the online check-in did not work, neither through Opodo site or app, nor through Ryanair. The reservation number for my flight could not be found on Ryanair, I couldn't reach any custom service, paying 55 Euros extra, although I could prove everything with shot screens. I feel ignored and not taken serious with the problem Opodo made for me. It IS a scam. Trying to reach any service mail, but now my mails ‚can not be delivered' for some reasons. Don't use Opodo.

Products used:
I had to check in at the airport, because I had only the choice not to fly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherh2214
1 review
0 helpful votes
November 14th, 2023

Quick enough to take your money, customer service absolutely disgusting. Opodo are third party booking agency, I contacted my carrier direct their customer service endorsed that they have a lot of trouble with Opodo. I believe Opodo are based in Belgium not in the UK. Avoid!

Thumbnail of user kilmanyh
1 review
0 helpful votes
August 31st, 2023

My flight was cancelled by airline on Monday 28th August 2023. Opodo are not interested in listening or assisting in anyway. If you send a complaint within minutes you get a standard rejection letter. In other words they don't even bother looking at your complaint and/or email. I never cancelled my flight, the airline did. The airline said im entitled to my refund, but Opodo don't even want to listen.
Don't ever book with them. Disgusting, dismal, terrible service

Tip for consumers:
That I get listened to

Products used:
Booking a flight and hotel

Service
Value
Quality
Thumbnail of user julied1577
1 review
0 helpful votes
March 5th, 2024

We booked with Opodo as we wanted to book with different airlines to and from our destination due to more favourable flight times. One of the airlines for return cancelled the flight time and said we could book on a different time but needed to do this with Opodo as they were our booking agent - made sense to us. Opodo said they could not do this - I still don't understand why, but after a lot of trying to solve the issue we ended up cancelling our whole booking with them so we could then rebook the flights directly with the airlines. We were told we were entitled to 80% refund - we got about 60% back and gave up trying to recover the remaining 20% as it would have cost us more in phone calls to them in order to put pressure on them for this - they used all sorts of excuses like an error in currency rate etc. etc. So that was our first and only time of using Opodo - our advice to anyone thinking to use this website is PLEASE DON'T USE OPODO, you will most likely be ripped off. We've learnt our lesson.

Service
Value
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Quality
Thumbnail of user viviennes38
1 review
0 helpful votes
December 27th, 2023

Please be very careful of using Opodo to book any travel arrangements as they will take the money out of your account and will not provide you with the service that you have paid for. If you contact their call centre they will try to fob you off and will then cut off your call. If you try to complain online when you get to the end of the complaint form it will say that there is an error in your submission. I have checked with companies house and it seems that a majority of the directors have resigned within a short period of time, and that the company no longer operates from within the UK.

Tip for consumers:
That they will take your money without providing you with the service that you paid for.

Products used:
Flights

Service
Value
Returns
Quality
Thumbnail of user heatherm165
1 review
4 helpful votes
May 20th, 2017

Be aware of the service charge. Before you book the flight, click on "price breakdown". Otherwise it is easy to miss, unlike the credit card fee, which is shown in a box you have to click to proceed.
I was confused when i simultaneously received a flight confirmation and a flight denial due to a credit card issue. I called the help centre to make sure the flight was actually booked. The wait time on the phone drove me almost insane and made me incredibly rude to the service person. Which i feel bad about in hindsight.
When i had a question about the cost breakdown, i wrote via email. They surprisingly answered right away, although it took a few emails to get the information straight.

Thumbnail of user opodoi
Opodo I. – Opodo Rep

Hi Heather.

Thank you for your feedback. We do appreciate the importance of cost and work very hard to provide our customers with the best available price. However, prices do vary and fluctuate depending on the market due numerous reasons like currencies, airline offers and availability. In any event, thanks for booking with us and we hope you enjoyed your trip!

James - Customer Care

Thumbnail of user jessica.yamada81
1 review
0 helpful votes
November 14th, 2023

Do NOT use Opodo! I would put 0 star if I can. They charged me ANNUAL Prime membership without giving a warning that the free trial period is ending soon! That's GBP 60!
Cancelling the prime membership took many clicks. They are really trying to trap as many people as possible with this scam method.
I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! And they said they are a global site but their customer support number is only a UK number! This is really frustrating!
I bet you this would be the similar customer experience service if you have trouble with the trip. Definitely do NOT recommend Opodo.

Service
Returns
Thumbnail of user yahiac
1 review
0 helpful votes
November 11th, 2023

I would put 0 star but I can't.
Scam and rubbery, that are the 2 most convenient adjectives I can use.
Short story, I booked a ticket via Opodo with British Airways. There was a clear message saying that I can add a baggage after the booking without any condition.
The day before I've tried to add baggage but I'm unable to do it.
I've spent 4 hours with the customer service on the phone and all they could confirm is that "They are sorry for giving a wrong information and they can do nothing for me" and "I can add baggage in the airport" without giving any guarantee that I can do it, and without details on the cost price.
Knowing that I have 60kg baggage, I don't want to take a risk and go blindly to the airport.
As a result, I'll need to book another ticket, take 1 or 2 more nights in the hotel in London, and I don't talk about the waste of time and energy, stress and other prejudice.
Anyway I've recorded the conversation, I'll take Opodo to court

Thumbnail of user k.kuras.ltd
1 review
0 helpful votes
December 3rd, 2023

ATTENTION, THIEVES. Your company is thieves, it robbed me, took my money and didn't give me the car. Once and never again

Thumbnail of user aba15
1 review
2 helpful votes
August 4th, 2020

This company is disgusting. I will never ever book a ticket trought this company again. They are scam. They are fraud. Don't ever click on there site. Pay 10 pound or euro more, but don't buy a ticket trough Opodo.

Thumbnail of user doraf45
1 review
1 helpful vote
March 16th, 2023
Verified purchase

They lied to our credit card company claiming behind our back that the transaction was made in Barcelona or / and in Euros. In reality we made a purchase in US Dollars in USA, not on any banana republic website or obscure currency. That's pure fraud. They try to grab 3% from you guys using the credit card company as a shield. Smart but dirty. Let's put these people out of business.

Tip for consumers:
RUN

Products used:
a seemingly economical flight ticket. In the end, masked fees all over.

Service
Value
Quality
Thumbnail of user daigars.berzins
1 review
0 helpful votes
December 28th, 2023

It took more than year to get refund for accommodation they had not canceled. I got refund only after involving County Court Judgement.

Thumbnail of user stephenr463
1 review
2 helpful votes
April 24th, 2020

My flight was cancelled by the airline a week before I was about to travel, Opodo never told me this, I only found out from internet searches. I called Opodo only to be on hold for over 2 hours, when I finally spoke to somebody, they told me they couldn't find an alternative flight so the whole booking needed to be cancelled. This was over 2 months ago and I still haven't received my refund. They still have my money, nearly £2000, and I've had no contact from them at all. I have tried calling only to be cut off, they don't respond to facebook messages or email. I am literally fuming with rage that this company can take your money and then end contact. TOTAL SCUMBAGS, DO NOT USE OPODO.

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Thumbnail of user opodoi
Opodo I.
Typically does not respond to reviews

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1.1
530 reviews
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