OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

Question:

Do the u.s. sizes run small ? hard to read the size chart. Do the u.s. sizes run small ? hard to read the size chart.

Answer:

Hi Tina! The sizing depends on the item. Common feedback is that the items do run a bit small. Have a great day!

By OpenSky E., over a year old

Question:

Need to return item not what ii ordered Need to return item not what ii ordered

Answer:

Hi Mary! Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with a return!

By OpenSky E., over a year old

Question:

I ordered from opensky but didnt get a shipment day why is this I ordered from opensky but didnt get a shipment day why is this

Answer:

Hi Diana! Sorry about the problem you are facing. Our items usually ship in 4 business days and should be delivered in 10 business days. Please contact our Customer Love team directly using the form below, and we will do our best to help you out as soon as possible: https://www.opensky.com/content/contact-us. We will be able to assist you with the estimated delivery date!

By OpenSky E., over a year old

Question:

I have written numerous times about my order. tracking said should be delivered march 15 and i still dont have it. order number 105103195 I have written numerous times about my order. tracking said should be delivered march 15 and i still dont have it. order number 105103195

Answer:

Hi Sheila! Sorry about the problem you are facing. Our items usually ship in 4 business days and should be delivered in 10 business days. We see your expected delivery date is 3/26/18. We have not received any emails from the email address associated with this order. We will be happy to follow up with you via that email address. Thanks.

By OpenSky E., over a year old

Question:

Hi i would like to order a dress i need to know if they run true to size? do ur clothes run small? Hi i would like to order a dress i need to know if they run true to size? do ur clothes run small?

Answer:

Hi Cheryl! The size really depends on the item. Please contact us at https://www.opensky.com/content/contact-us with the item information. We will be happy to help you!

By OpenSky E., over a year old

Question:

Hi, good morning(phil time)! do you serve customer from or living in the philippines? Hi, good morning(phil time)! do you serve customer from or living in the philippines?

Answer:

Hi Edmund! Thank you for asking! At the moment, we only ship to the United States. Sorry!

By OpenSky E., over a year old

Question:

Is open sky is good platform to sale my products Is open sky is good platform to sale my products

Answer:

Hi Anupama! We are a great platform for merchants. Please follow the link to find out more about your merchant services. Thanks! https://www.opensky.com/merchant/join

By OpenSky E., over a year old

See more answers (2)

Question:

Is it real 14k gold filled Is it real 14k gold filled

Answer:

Hi Cynthia! Please contact our Customer Love team directly using the form below, and we will be happy to help you! Please include what item you are interested in purchasing. https://www.opensky.com/content/contact-us

By OpenSky E., over a year old

Question:

Good morning, how do i return a product that i received that i am not happy with? Good morning, how do i return a product that i received that i am not happy with?

Answer:

Hi Lori! Please contact us at https://www.opensky.com/content/contact-us with your order information. Also, you can create your own return label by going here: https://www.opensky.com/customer-support?topic=961319. Thank you!

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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