OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

The wallet rings even without the app!!!! and bluetooth off!!!! i want it to shut up The wallet rings even without the app!!!! and bluetooth off!!!! i want it to shut up

Answer:

HI there! Sorry to hear that you are having an issue with your smartwallet. Please email our Customer Love team. https://www.opensky.com/content/contact-us We will be happy to look into what we can do to fix this. Thanks!

By OpenSky E., over a year old

Question:

I spent $80 on 4 pairs of contacts. the package says delivered & only 2 showed up. no response to multiple msgs & no phone help available. I spent $80 on 4 pairs of contacts. the package says delivered & only 2 showed up. no response to multiple msgs & no phone help available.

Answer:

Hi Dia! What is your order number? Our Custoemr Love team will check into this matter and reach out to you. Thanks!

By OpenSky E., over a year old

Question:

I been on opensky for about 4 year. like shopping there. need help to get on my account. my email is peewee10814@hotmail.com. from emmett,idaho

Answer:

Hi Joanna! Please email our Customer Love team. They will be happy to assist you with accessing your account. Thanks! openskysupport@opensky.com

By OpenSky E., over a year old

Question:

Does open sky ship internationally? Does open sky ship internationally?

Answer:

Hi Isaiah! Unfortunately, we do not offer international shipping. Have a great day!

By OpenSky E., over a year old

Question:

I got email stating i have $65.00 credit does that mean i can get $65.00 in items?? I got email stating i have $65.00 credit does that mean i can get $65.00 in items??

Answer:

Hi Lou! You can find information on our credits here- https://www.opensky.com/customer-support?article=2492079. If you need any more information, please email us https://www.opensky.com/content/contact-us. Thanks!

By OpenSky E., over a year old

Question:

I started asking you over a week ago about my supposed credit. that is more than 2 days in my book. i find your emails to be deceptive and misleading I started asking you over a week ago about my supposed credit. that is more than 2 days in my book. i find your emails to be deceptive and misleading

Answer:

Hi Susan! You can find information about our credits here- https://www.opensky.com/customer-support?article=2492079. If you have any specific question, please email our Customer Love team. We hate to hear that you find our emails misleading. Thanks!

By OpenSky E., over a year old

Question:

Do your dresses run true to size ? Do your dresses run true to size ?

Answer:

Hi Patti! It depends on the dress. Most of our clothing items do include a sizing chart. We have received feedback that many items tend to run small. Thanks for the question!

By OpenSky E., over a year old

Question:

I have sent text to comp@ny but no answer i donor k ow how to 3mail you I have sent text to comp@ny but no answer i donor k ow how to 3mail you

Answer:

Hi Donna! You can email us at openskysupport@opensky.com Thanks!

By OpenSky E., over a year old

Question:

Will my return still be accepted if i have bought a watch about 3 months but is still in the original package and not used?? Will my return still be accepted if i have bought a watch about 3 months but is still in the original package and not used??

Answer:

Hi Rekha! Unfortunately, our return policy is 14 days after delivery. Sorry for any inconvenience.

By OpenSky E., over a year old

Question:

Is there a way i can talk to an actual human being for customer service help? i was charged for an order that did not go through/get ordered.

Answer:

HI Layla! Sorry to hear about the issue you are facing. We do not offer phone support. Please contact our Customer Love team. They would be happy to help you. https://www.opensky.com/content/contact-us Thanks!

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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