OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

There is a charge on my credit card that i cannot identify...i will dispute the charge on my credit card. i called the 844 number and got no reponse

Answer:

BETTER DISPUTE ASAP.   There seems to be a bad reputation of no response and no refunding

By Wendy M. over a year old

Question:

I got two sharp lined animal prin hoooded robe. loved them. using one a xmas gift. i say i owe $111.96 on my bill. i got them for 24.99 each. I got two sharp lined animal prin hoooded robe. loved them. using one a xmas gift. i say i owe $111.96 on my bill. i got them for 24.99 each.

Answer:

HI Mary! Thank you for your order. When your say your bill, are you referring to the invoice? If you placed the order via Facebook, we offer special discounts that do not reflect on your invoice. We request that you look at your card statement. That should reflect the price of $24.99 each. If not, please let us know. Thanks!

By OpenSky E., over a year old

Question:

I ordered 3 braclets and a ring i received the ring but have not got the bracelets, they were the one you could put 3 entials on it is that why I ordered 3 braclets and a ring i received the ring but have not got the bracelets, they were the one you could put 3 entials on it is that why

Answer:

Hi Leola! Typically customized items do take longer to ship. If you need any assistance, please email our Customer Love team directly@ openskysupport@opensky.com. We will be happy to help. Thanks!

By OpenSky E., over a year old

Question:

I just received an e-mail stating i have a $250.00 credit ready to expire at midnight what is the catch??? I just received an e-mail stating i have a $250.00 credit ready to expire at midnight what is the catch???

Answer:

HI Dan! You can find complete information about our credits at this link- https://www.opensky.com/customer-support?topic=961315 Thanks!

By OpenSky E., over a year old

Question:

I ordered from opensky. when i complained i was blocked from their fb site and their webpage. how do i handle this? I ordered from opensky. when i complained i was blocked from their fb site and their webpage. how do i handle this?

Answer:

HI Cathy! Please email our Customer Love team@ openskysupport@opensky.com. Please include your order number. We will be happy to resolve your issue. Thanks!

By OpenSky E., over a year old

Question:

I got an email that says i have a 250.00 credit. what is the catch? can i just order 250.00 worth of stuff for no charge? I got an email that says i have a 250.00 credit. what is the catch? can i just order 250.00 worth of stuff for no charge?

Answer:

Hi Julie! No, it is not like that. It is more of a credit amount towards items that are on sale. You can find complete information on our credits here- https://www.opensky.com/customer-support?article=2492079 Thanks!

By OpenSky E., over a year old

Question:

Soo.. i recently ordered a xxxtentacion hoodie, said it would take 7-10 days. its been 2 weeks now. what the $#!? Soo.. i recently ordered a xxxtentacion hoodie, said it would take 7-10 days. its been 2 weeks now. what the $#!?

Answer:

Hi Michele! We are sorry to learn that your item is delayed. What is your order number? We will be happy to look into this. Thanks!

By OpenSky E., over a year old

Question:

Caterers for thanksgiving feast Caterers for thanksgiving feast

Answer:

Hi Valerie! We are an online marketplace. Good luck with your feast! Thanks!

By OpenSky E., over a year old

Question:

How long does it take for me to get the card? i've waited for 15 business days and do i get a notification that the card is on the way? How long does it take for me to get the card? i've waited for 15 business days and do i get a notification that the card is on the way?

Answer:

Hi Keith! We are an online marketplace, we do not offer cards. Thanks!

By OpenSky E., over a year old

Question:

How long does open sky application stay open for? How long does open sky application stay open for?

Answer:

Hi Mike! We are an online marketplace. We do not require an application. Thanks!

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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