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OpenSky Questions & Answers
Here's what consumers have asked with answers from OpenSky staff and previous consumers.
250 questions answered
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268 questions sorted by: recent | popular | fewest answers
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Please let us know if this issue has been resolved give us a call at 844-707-7779. Thank you

By OpenSky E., OpenSky Representative
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Hi Nicholas! As Mary mentioned, if you were to see on OpenSky, you will be responsible for shipping your products to your buyers. Although you are certainly welcome to communicate with your buyers directly, we do our best to handle most buyer support inquiries. Please give us a call at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to answer any other questions you may have.

By OpenSky E., OpenSky Representative
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Hi Sarah! We are sorry to hear that! Our tracking info and the tracking from UPS shows the same information. We recommend that you contact UPS and ask them to look for the package. If they are unable to locate it, please message us via Facebook. We will be able to refund you. Thanks! https://www.ups.com/track?loc=en_US&tracknum=1Z3087E7YW51782689&requester=WT/trackdetails

By OpenSky E., OpenSky Representative
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Hi Anupama! We are a great platform for merchants. Please follow the link to find out more about your merchant services. Thanks! https://www.opensky.com/merchant/join

By OpenSky E., OpenSky Representative
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Hi Vicki! Thank you for your interest in this product. OpenSky hosts thousands of different shops and, while we encourage our clothing vendors to provide sizing charts whenever possible, it appears this product listing does not currently contain these details. Please contact our Customer Love team from https://www.opensky.com/content/contact-us and we will be happy to contact this merchant (Center Link Media) and see if they have some additional sizing information available they can provide.

By OpenSky E., OpenSky Representative
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Hi Maggie! We are sorry to hear the reviews on this site concern you, but that is understandable. The reviews posted here only represent feedback from a tiny subset of orders placed through our site, and are not representative of the *normal* OpenSky shopping experience. Issues admittedly do arise on occasion, but we are always happy to help address them. If you have any other questions, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do our best to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. We hope you give us a try and find out what shopping on OpenSky is all about for yourself!

By OpenSky E., OpenSky Representative
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Hi Pamela! We are sorry to hear you received a duplicate order recently. Please feel free to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., OpenSky Representative
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Hi Joan! We certainly understand your concern, but please realize that the reviews on this site only represent the views of a small subset of customers. OpenSky hosts thousands of different shops and a vast majority of transactions go smoothly, but issues do arise on occasion and we are always happy to help resolve them in the best manner possible. If you are viewing a particular item on our site, you can confirm whether the merchant accepts returns by clicking the “Return Policy” tab near the product description. Provided returns are accepted for the product, you should be able to return it if necessary based on the conditions described at: https://www.opensky.com/customer-support?article=1467248. If you have any additional questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., OpenSky Representative
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Hi Linda! We are sorry to hear about the difficulties you are experiencing. If you called our Customer Love team at (844)707-7779 and left a message, you should hear back from us when our phone support line opens tomorrow morning. However, we do not offer cruise vacations on our support line, so it sounds like you may have called the wrong number on that occasion. You can also send us an email from https://www.opensky.com/content/contact-us, and there should be no problem with delivery. We will be happy to continue working with you to ensure your return can be completed.

By OpenSky E., OpenSky Representative
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Hi Kris! We are sorry to see that there has been no movement since your shipment was picked up. OpenSky hosts thousands of different shops, and we may need to follow up with the merchant directly to confirm why your shipment is held up. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., OpenSky Representative
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