OpenSky Questions & Answers

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Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered
21% answered in 1 day
Question:

I would like to know if any customers actually receive their items and not just a bogus tracking number and shipping label.

Answer:

Yes customer do receive their items. We have been around for quite a while. Is their a specific item or order that you need assistance with.

By OpenSky E.,
Question:

I need a return slip to mail the two duvet's back to you

Answer:

Please contact us at www.opensky.com/contactus. We do not have a way to issue a return label on this platform. Or you can go to your purchase history on www.opensky.com and select the item you would like to return, there, and generate a return label.

By OpenSky E.,
Question:

What is the return policy?

Answer:

Hi, Our return policy is listed here: https://support.opensky.com/hc/en-us/articles/360039905651-What-is-the-return-policy- Please let us know if we can be of additional assistance.

By OpenSky E.,
Question:

How can they get my debit card info if i did not order from their site? are they connected to other companies?

Answer:

Hi Clifton, Do you need assistance with a specific order or credit card charge. Please provide us with the order number or your email address please for further assistance. Thank you

By OpenSky E.,
Question:

Yt2010421214001716 this is my tracking number for a purchase i've made through walmart an i cant find any information on my package.

Answer:

Hi We are unable to locate any order information with the tracking number provided. Please contact us directly via your walmart order.

By OpenSky E.,
Question:

My account is lockedmy

Answer:

Hi Melanie, If you need assistance with your www.opensky.com account please contact us here: https://www.opensky.com/content/contact-us Thank you

By OpenSky E.,
Question:

Is this card worth keeping past a year? what are the pros? cons?

Answer:

Hi, Thank you for your question. However you have the incorrect company. We have no affiliation to the Opensky Credit Card. Thank you

By OpenSky E.,
Question:

Is your product from china?

Answer:

HI Deborah, All of our merchants are U. S based, some do ship from China, Hope this helps.

By OpenSky E.,
Question:

I placed an order yesterday for a bionic steel stainless metal garden hose, liam tracking my order and it hasn't been shipped yet. why?

Answer:

As soon as the order has been shipped, you will receive an email notification with a tracking number, and will be able to use that information to track the remaining progress. Also, for future reference, you can confirm how long any item generally takes to ship (and be delivered) by clicking the "Shipping" tab on each product details page. If you need additional assistance please reach out to us at help@opensky.com. Thank you

By OpenSky E.,
Question:

What is a phone number i can reach them? not responding to email

Answer:

We can be reached at 844-707-7779. Please make sure you are emailing us at help@opensky.com. Thank you

By OpenSky E.,

Can’t see your question? Ask to get answers from the OpenSky staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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