OpenSky Questions & Answers

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Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered
21% answered in 1 day
Question:

What is opensky?

Answer:

Hi Kamber! OpenSky is a fun way to shop for unique finds with your friends, anytime and anywhere. Check us out and uncover new, artisanal goods you may never find if you were shopping alone. If you have any questions, please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you.

By OpenSky E.,
Question:

Saw a pic of a set of stud earrings that were angel wing or feathers or something like that... can't find them now just the snowflakes... are they still available? am willing to give your company a try even with the negative reviews. i hope they are all wrong!

Answer:

Hi Deb! OpenSky is a marketplace which hosts thousands of different shops and, while we cannot be certain if the specific earrings you are referring to are still available, quite a few results will be returned if you search OpenSky.com for “wing earrings” or “feather earrings”. You are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help you look for the product you are looking for.

By OpenSky E.,
Question:

What is your shipping time?

Answer:

Hi Jennifer! OpenSky actually hosts thousands of different merchants, and shipping times can vary by both merchant and product. In order to view the shipping details of the desired product, just click the "Shipping" tab (below the images) on the product page. If you have any other questions, please feel free to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further.

By OpenSky E.,
Question:

I ordered the fitness bracelets 2 weeks ago for a birthday present, i have not even received e-mail notification that they received my order. i want to know if i am getting the bracelets, otherwise i willcontact my credit card and cancel. i like to order on line but this kind of service scares me. i need to know right now!

Answer:

Hi Betty! I’m sorry to hear that you have not received the bracelets you ordered yet. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this.

By OpenSky E.,
Question:

Answer:

Hi Gayle! If your item is eligible for return, you can request a return for up to 14 days from the date your order was delivered. If you were to submit your return request within this time frame, and we are unable to reply until the window has lapsed, your return will still be processed. If you need any further assistance with this, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to help you out.

By OpenSky E.,
Question:

I am trying to find the status of an order i placed on 8/27. the order number is 101440936. has it shipped yet?

Answer:

Please contact us at 844-707-7779 M-F 9AM-5PM EST.

By OpenSky E.,
Question:

Why haven't i received a credit for my return?

Answer:

Please contact us at 844-707-7779 M-F 9AM-5PM EST.

By OpenSky E.,
Question:

We ordered a gelua fit wristband and i cannot download the program to program the watch. how do i do that or how can i return it? tamara

Answer:

Please let us know if this issue has been resolved give us a call at 844-707-7779. Thank you

By OpenSky E.,
Question:

How do i know when my order will be delivered?

Answer:

Please let us know if this issue has been resolved give us a call at 844-707-7779. Thank you

By OpenSky E.,
Question:

How can you research the individual vendors?

Answer:

Please let us know if this issue has been resolved give us a call at 844-707-7779. We will provide you as much insight as we can. Thank you

By OpenSky E.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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