OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

My email says i have money in my account that will expire. what does this mean and how can i find out how much money. does this mean my return i sent back goes into "an account" but not back in my bank account? My email says i have money in my account that will expire. what does this mean and how can i find out how much money. does this mean my return i sent back goes into "an account" but not back in my bank account?

Answer:

Hi Wendy! I believe the email you are referring you states you have "discount dollars", which is related to a promotion which ends today. You can learn more about how these work on the following page of our help index: https://www.opensky.com/customer-support?article=1467242. If you do not use your discount dollars before they expire, they will simply no longer be available for you to use. However, we do run similar promotions frequently. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can send us an email from https://www.opensky.com/content/contact-us if you would prefer. We apologize for the confusion.

By OpenSky E., over a year old

Question:

I ordered some battery operated candles very early in february, got a ups tracking number almost immediately but that is as far as it ever went. 2 to 3 weeks later and no movement of any kind. this is a joke. i have been told that open sky will contact the seller 3 times and then they will cancel the order and refund my money, why the hell would open sky be doing business with people who don't have product to ship? this whole thing seems slimy to me. i will not be holding my breath to actually get what i paid for nor to get a full refund either. not good business practice. will never order form open sky again. I ordered some battery operated candles very early in february, got a ups tracking number almost immediately but that is as far as it ever went. 2 to 3 weeks later and no movement of any kind. this is a joke. i have been told that open sky will contact the seller 3 times and then they will cancel the order and refund my money, why the hell would open sky be doing business with people who don't have product to ship? this whole thing seems slimy to me. i will not be holding my breath to actually get what i paid for nor to get a full refund either. not good business practice. will never order form open sky again.

Answer:

Hi Steve! We apologize for the difficulties with your recent order. We have a variety of measures in place to ensure out member merchants ship their products in accordance with the expectations we set forth and, but shipping issues still arise on occasion, and we are always happy to help assist customers with such issues. It sounds like you are already working with our Customer Love team on this but, if you need any further assistance, you are welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday.

By OpenSky E., over a year old

Question:

I am not sure if it's possible to contact anyone from opensky. i am very disappointed with my purchase and couldn't find even window to place my review. very horrible experience, wouldn't recommend to anyone. I am not sure if it's possible to contact anyone from opensky. i am very disappointed with my purchase and couldn't find even window to place my review. very horrible experience, wouldn't recommend to anyone.

Answer:

Hi Olga! We are sorry to hear you are disappointed with your recent purchase. You should receive an email inviting you to review the product about a week after it has been confirmed delivered. Please also feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can send us an email from https://www.opensky.com/content/contact-us if you would prefer as well.

By OpenSky E., over a year old

Question:

Purchased earrings. they came in yesterday. these earring are ear climbers so they need to be opposite i received 2 right earrings. i wrote to see what i could do about this. i didn't realize that they were coming from china and took 3 weeks. now with this problem what is going to happen? Purchased earrings. they came in yesterday. these earring are ear climbers so they need to be opposite i received 2 right earrings. i wrote to see what i could do about this. i didn't realize that they were coming from china and took 3 weeks. now with this problem what is going to happen?

Answer:

Hi Roseann! We apologize for the difficulties with this order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Where do i find a phone number so that i can talk with someone from open sky? mooreroy@msn.com

Answer:

Hi Roy! Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you over the phone. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

What is your phone number. you sent me an incorrect size on my order. What is your phone number. you sent me an incorrect size on my order.

Answer:

Hi Ken! Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. We apologize for the inconvenience.

By OpenSky E., over a year old

Question:

I ordered a item, that i would like to return. i sent the seller an email and a return email was sent saying the email is no good. how come returns are not available to the customer? I ordered a item, that i would like to return. i sent the seller an email and a return email was sent saying the email is no good. how come returns are not available to the customer?

Answer:

Hi Lisa! We are sorry to hear you are having trouble returning this item. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer. For future reference, our return policy is available at https://www.opensky.com/customer-support.

By OpenSky E., over a year old

Question:

Hi, i ordered the indoor led flameless candles with remote (set of 3) on the 28th of january. it says 4 business days shipping. where is this product being shipped from?

Answer:

Hi Pamela! A number of our member merchants are currently offering LED candles, but almost all items sold on OpenSky are shipped from within the USA. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into this for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I want to get my order. order #101877633 new one prior order #101818110 this one i cancelled. please help! I want to get my order. order #101877633 new one prior order #101818110 this one i cancelled. please help!

Answer:

Hi Gail! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with your orders. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Can you delete me from your email list/ turk1572002@yahoo.com. i almost ordered something but then i read the reviews and won't take a chance. Can you delete me from your email list/ turk1572002@yahoo.com. i almost ordered something but then i read the reviews and won't take a chance.

Answer:

Hi Roberta! We are sorry to hear that you changed your mind about your purchase. In order to ensure you do not receive future promotional emails from us, just mouse over your name along the top of your account and select "Email Settings". From there, you can completely opt-out of our promotional emails or choose to receive them less frequently. If you have any additional questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

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