OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

I'm worried about ordering a bag with a no return policy from a company that i don't know anything about. it's a beautiful bag and i would love to buy it but it's expensive. is there a way around the policy if it isn't what it's described to be?

Answer:

Hi Sherry! Yes, in the unfortunate event that a product you order is not as described, we will be able to process a return for you, even if the merchant listed the item as final sale only. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Opensky project inc.opensky proj new york ny 844-707-7779 description opensky project inc what does my $22.97 get me? i do not believe that i have received anything ordered from this address. lhamilton1943@gmail.com Opensky project inc.opensky proj new york ny 844-707-7779 description opensky project inc what does my $22.97 get me? i do not believe that i have received anything ordered from this address. lhamilton1943@gmail.com

Answer:

Hi Lynda! OpenSky hosts thousands of different shops, and the charge you mentioned suggests you may have purchased something from one of our member merchants. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Ordered 3 items a month ago... still not here! why is it taking so long? you have my money!

Answer:

Hi Lori! We are sorry to hear that you have not received your recent order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will check on the status of your order as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

How do i use my credit? when i put something in the order it did not give me the credit, i am really confused How do i use my credit? when i put something in the order it did not give me the credit, i am really confused

Answer:

Hi Holly! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to discuss in further detail. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Is there a way to find out shipping charges i will be responsible for before i return an item?

Answer:

Hi Karen! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will confirm the specifics for you. The original shipping should be apparent from the order details, but the return shipping must be calculated using our provider. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I have been trying to contact customer service for day's though the web site and it keeps locking up. i placed at the end of march, received it and now have found it on several other sites for around $15 less and with free shipping. my email is hkgilpin@yahoo.com I have been trying to contact customer service for day's though the web site and it keeps locking up. i placed at the end of march, received it and now have found it on several other sites for around $15 less and with free shipping. my email is hkgilpin@yahoo.com

Answer:

Hi Ken! We are sorry to hear that you have been unable to use the contact form on our site successfully. In that case, please call our Customer Love team at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. Alternatively, you are also welcome to email us directly at help@opensky.com.

By OpenSky E., over a year old

Question:

I bought smartfit mini 2.0 bracelet. the pedometer is way off how do i fix it so it is accurate? I bought smartfit mini 2.0 bracelet. the pedometer is way off how do i fix it so it is accurate?

Answer:

Hi Shay! We are sorry to hear that the pedometer on your item is off. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

Yes, i need to return this fitness tracker. i am so sorry because i now know that it should of been returned a whole ago but i ordered this for my daughter and she was going thru radiation for thyroid cancer. when i was finally able to give it to her she tried to use it and it didn't work.so is there anything you can do for me?

Answer:

Hi Carol! We are sorry to hear about your situation. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we may be able to do to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

Question:

I bought a dash cam & it does not work. even after re-formatting micro card seems that connectors don't work & ir is flashing like lightening bolt while "recording". i emailed customer service last week but they must be really busy, because here i wait. so it is on its way way back to texas. mama warned me about things that are too good to be true.

Answer:

Hi Shelley! We are sorry to hear this product is not working properly. If you sent us an email from https://www.opensky.com/content/contact-us a week ago, you certainly should have heard back from us already, so I suspect our reply may have gone into your spam folder or something similar. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this as soon as possible.

By OpenSky E., over a year old

Question:

It said i had a 60 dollor credit but when i went to pay i didn't have the credit It said i had a 60 dollor credit but when i went to pay i didn't have the credit

Answer:

Hi Cheryl! We apologize for the confusion surrounding this matter. OpenSky hosts thousands of merchants, and many (but not all) of them accept our credits on eligible products. If the product you are interested in is credit eligible, you will automatically see the discounted price advertised on the site and the discount will remain in place when you add the item to your cart. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to discuss further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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