OpenSky Questions & Answers

Here’s what consumers have asked with answers from OpenSky staff and previous consumers.

260 questions answered

21% answered in 1 day

Question:

I placed an order yesterday for a bionic steel stainless metal garden hose, liam tracking my order and it hasn't been shipped yet. why? I placed an order yesterday for a bionic steel stainless metal garden hose, liam tracking my order and it hasn't been shipped yet. why?

Answer:

As soon as the order has been shipped, you will receive an email notification with a tracking number, and will be able to use that information to track the remaining progress. Also, for future reference, you can confirm how long any item generally takes to ship (and be delivered) by clicking the "Shipping" tab on each product details page. If you need additional assistance please reach out to us at help@opensky.com. Thank you

By OpenSky E., over a year old

Question:

What is a phone number i can reach them? not responding to email What is a phone number i can reach them? not responding to email

Answer:

We can be reached at 844-707-7779. Please make sure you are emailing us at help@opensky.com. Thank you

By OpenSky E., over a year old

Question:

I need to get a return label please. order # 106361397-1 margaret barbaro oak ridge plantation drive calabash nc 28467 cell 910 880 3218 I need to get a return label please. order # 106361397-1 margaret barbaro oak ridge plantation drive calabash nc 28467 cell 910 880 3218

Answer:

Hi Margaret, Looks like we sent you a return label on 5/28/19 when you contacted us and the item is back en-route to us. Once the item is received you will receive a refund. F you need additional assistance please contact us@ help@opensky.com

By OpenSky E., over a year old

Question:

I ordered a bracelet via fb from you on april 20. payment cleared my paypal account on 4/23/19. please advise when my bracelet will be sent. hallie s I ordered a bracelet via fb from you on april 20. payment cleared my paypal account on 4/23/19. please advise when my bracelet will be sent. hallie s

Answer:

Hi! Please private message us your order number or the shipping name. We will be happy to assist you. Thank you

By OpenSky E., over a year old

Question:

Order 4/10/19 shipped 4/15/19 when will it be deluvered Order 4/10/19 shipped 4/15/19 when will it be deluvered

Answer:

Thank you for contacting Opensky! The best way to get that information is by checking the tracking, or contacting us directly from your order page. We are unable to see any specifics from this platform.

By OpenSky E., over a year old

Question:

I've also have problems with them. i sent 2 items back to them and i have yet to see the refund on my card. do not order from them I've also have problems with them. i sent 2 items back to them and i have yet to see the refund on my card. do not order from them

Answer:

The best way to follow up on a refund is to contact us directly. Thank you

By OpenSky E., over a year old

Question:

I can't believe i had a hard time reaching you. it took me days. I can't believe i had a hard time reaching you. it took me days.

Answer:

If you need assistance with an order we can be contacted at www.opensky.com/contact us. We are unable to see any specifics here.

By OpenSky E., over a year old

Question:

Sorry $23.00 for both. it was buy 1 get one free. Sorry $23.00 for both. it was buy 1 get one free.

Answer:

If you need assistance with an order we can be contacted at www.opensky.com/contact us. We are unable to see any specifics here.

By OpenSky E., over a year old

Question:

I received an order from open sky i placed an order for 2 necklaces charged $23.00 each and should have been charged $13.80 for both. $9.20 back. I received an order from open sky i placed an order for 2 necklaces charged $23.00 each and should have been charged $13.80 for both. $9.20 back.

Answer:

If you need assistance with an order we can be contacted at www.opensky.com/contact us. We are unable to see any specifics here.

By OpenSky E., over a year old

Question:

I received 2 necklaces and it was buy 1 get 1 free, i was charged $23.00, the original price was 2 for $13.80. why was charged $23.00? I received 2 necklaces and it was buy 1 get 1 free, i was charged $23.00, the original price was 2 for $13.80. why was charged $23.00?

Answer:

If you need assistance with an order we can be contacted at www.opensky.com/contact us. We are unable to see any specifics here.

By OpenSky E., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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