Developed in part with a grant from
the National Science Foundation
OpenSky Questions & Answers
Here's what consumers have asked with answers from OpenSky staff and previous consumers.
250 questions answered
21% answered in 1 day
268 questions sorted by: recent | popular | fewest answers
Helpful answer 2
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

You will never get an answer or a refund, I tried for months.

By Dawn S.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Please let us know if this issue has been resolved give us a call at 844-707-7779. Thank you

By OpenSky E., OpenSky Representative
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

I've ordered numerous times from OS, with little incident. The 1 problem I did have (an item was substituted) they handled quickly & satisfactorily. I haven't ordered since last November & a lot of the negative reviews are quite recent. You have to contact them via email first, and if the problem can't be resolved, they'll give you a # to call~that's how they did it with me.

By Mari H.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

HI Greg, OpenSky is a platform with many merchants. A lot of our merchants have had great success on our site. We recently made some changes that our protecting our customers and merchants. Please contact us for additional information at 1-844-707-7779 M-F 9AM-5PM EST.

By OpenSky E., OpenSky Representative
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
Question:
Answer:

Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you with this matter as soon as possible.

By OpenSky E., OpenSky Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Please let us know if this issue has been resolved give us a call at 844-707-7779. Thank you

By OpenSky E., OpenSky Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

We can be reached at 844-707-7779

By OpenSky E., OpenSky Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Looks like we sent you a return label on 8/12/15. Please don't hesitate to contact us at 844707-7779 if you need additional assistance.

By OpenSky E., OpenSky Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hi Nancy! We are sorry to hear that you have not received any recent updates on the shipment of your order. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further. You can send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., OpenSky Representative
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

Hi Jean! OpenSky is a marketplace with thousands of merchants, and many of them accept Credits/Discount Dollars on eligible products. If the product you love takes these, the price will be adjusted automatically, so you may have purchased a product from a merchant who does not accept credits. In any event, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to look into your purchase specifically.

By OpenSky E., OpenSky Representative
Questions? Get answers from the OpenSky staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
×
Have a question about
OpenSky?
Post Review