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on 12/16/15Hi Marilyn! Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. We will have to look into the status of your shipment specifically, and may need to get in touch with the merchant for an update. We apologize for the difficulties.
Calling that number is no help at all!