• OpenSky

OpenSky

Overview

OpenSky has a rating of 2.62 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 31st among Marketplace sites.

  • Service
    226
  • Value
    217
  • Shipping
    220
  • Returns
    171
  • Quality
    205

Proactively asks for customer feedback

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
42
See all photos

What reviewers want you to know

Positive highlights

  • How often can you find 'that' in a review - Great Customer Service.

Critical highlights

  • I may have to cancel my credit card to stop the madness!
  • They do not answer their email messages and there is no phone number.
How would you rate OpenSky?
Top Positive Review

“Slow shipping but the item is great”

LuLu C.
8/14/23

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Top Critical Review

“Horrible website onerous horrible customer service”

phil p.
9/24/23

Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!

Reviews (2,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (107) phone number (57) post office (39) return label (48) customer service (308)
Thumbnail of user jooglexionist
1 review
0 helpful votes
September 24th, 2023

Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin M

Customer Operations Manager

Thumbnail of user michellecoello1
1 review
0 helpful votes
September 27th, 2023

Took funds out of my account and cannot use it!
Horrible card! My employer sucks! MHPWQ.org!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin M

Customer Operations Manager

Thumbnail of user lorraineb77
2 reviews
1 helpful vote
June 19th, 2018

When I tracked my order, I found it delivered to Lake Worth, FL but I live in St Petersburg, FL. Not happy

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Marcela! We are sorry to hear that your package was misdelivered. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Thumbnail of user pclarence12
1 review
0 helpful votes
July 12th, 2023

Was on vacation in Florida and signed up for a deal, so I am an idiot.5 weeks later on the day I got home was charged 90 dollars plus late fee plus penalties. I don't understand. The card not even activated. Buyer beware con artist at opensky.I called and was told we don't need your business and then she said thanks for wasting my time

Tip for consumers:
Very rude customer service.

Products used:
None .My morals won't let me do business with a company like this

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hello Clarence P,

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin Mickiewicz

Customer Operations Manage

Thumbnail of user theac2
1 review
0 helpful votes
May 22nd, 2017

These unusual earrings seem well made. They are a bit heavy, but i plan on using them for evening anyway. They are certainly worth the money.

Thumbnail of user leahd30
1 review
1 helpful vote
August 11th, 2017

I've purchased other items before and loved what I received. The whole situation was very professional and expedite.
However, this time was horrible. I went to the opensky was the complete opposite. I was looking at d different pairs of earrings for my daughter to wear at her wedding. I even looked for taxes and shipping costs. Somehow the web-site took my looking as purchasing. I was billed. Now, I will have to pay to send them back. Now I don't feel comfortable even looking. Sigh.
Respectively

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Leah, We are not sure how that order was placed, however we would love to fix this experience for you. Please feel free to PM us here. We were unable to locate an order for you without more specifics. Thank you

Thumbnail of user elainec75
1 review
1 helpful vote
April 7th, 2018

Still missing 1 shirt that was ordered the same time as my other products. Wondering where it is, or did it get lost.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Elaine! We are sorry to hear about the problem you are facing. It is normal for items to ship separately, but we would be happy to look into it for you. Please contact us at https://www.opensky.com/content/contact-us with your order information.

Thumbnail of user lloydjones414
1 review
0 helpful votes
July 11th, 2023

So I put a $1000 on a secure OpenSky card. For one it took half a month to come. Second it only allowed me to make 4 deposits a month when it made over $3000 worth of transactions in one month which I paid off each time on time. Then they started taking my money from my bank account and holding and restricting me from have access to my funds until after close to 2 weeks of waiting. If you want to gamble with this horrible low budget company go head but I will not recommend anyone to waste their time dealing with OpenSky. I cancelled my account with them and will wait to get my funds back in the mail. I warn y'all OpenSky is not worth it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hello Lloyd J.,

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin Mickiewicz

Customer Operations Manage

Thumbnail of user theresab362
1 review
15 helpful votes
August 5th, 2020

My order from over 3 weeks ago was theoretically shipped in a timely manner, but I have yet to receive my order. I've REPEATEDLY contacted OpenSky via their "contact us" link and via their "reply to" e-mail, only to be ignored, NO RESPONSE. I get at least one e-mail a day offering "great deals" which is very annoying and I have absolutely no desire to do business with them again.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Theresa, B
Thank you for taking the time to leave a review. We will be reaching out to you to help get this resolved.

Thumbnail of user eleanord33
1 review
16 helpful votes
August 20th, 2020

The order says "blue" and I received a white lamp with a brown base. I only ordered for the blue color, which is rare and discontinued and therefore warranted the 25 dollar price tag. Open Sky's dealer sent me a brown lamp I could have ordered from Ikea for 10 dollars. I paid 35 dollars including shipping. This is wrong, and their credibility as a company should suffer.

Thumbnail of user adriennea44
1 review
0 helpful votes
October 14th, 2020

I received my shorts and love them. Still have not received the leggings I ordered but I have been advised that they are on the way.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Adrienne, Thank you for taking the time to leave a review. Your feedback is appreciated.

Thumbnail of user suzis7
2 reviews
2 helpful votes
January 3rd, 2018

Have purchased some things... some were excellent and some I threw out. Sizes don't always match up nor does color. Basically cheap products.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Suzi! Thank you for taking the time to review us! Please contact us at https://www.opensky.com/content/contact-us with your order information, if you need any assistance.

Thumbnail of user alidan2
1 review
1 helpful vote
November 21st, 2017

I like the variety of things offered on OpenSky, unfortunately, I have yet to receive anything that is as nice as it looks or have proper fit or have any whiff of quality, especially considering the exaggerated prices. First order went into the dumpster, this one is being fully returned. Won't be wasting my time with this site again.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Alida! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.

Thumbnail of user nancya1691
1 review
0 helpful votes
September 1st, 2023

Opensky will tell you that you don't need a bank account. That is a lie. You do to make payments. They won't take the same card I used to deposit the money on it.

Products used:
this is a credit card company

Service
Value
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Thumbnail of user mao1
2 reviews
25 helpful votes
March 30th, 2020

I ordered a pair of ankle boots. They not only don't look like the picture they are so poorly made! No tag for size or material. Not stamp as shown in pictures. I will not order anything else from this site again!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

We are sorry to hear that your item was not as pictured,. Please look out for a private message from us.

Thumbnail of user sharonc188
4 reviews
0 helpful votes
March 9th, 2018

The bracelets are beautiful but huge fall right off my wrist huge
I needed SMALL OR MEDIUM
NOT LARGE!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sharon! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user harryw60
1 review
10 helpful votes
April 23rd, 2018

I'm disappointed with the bracelet I purchased. The color certainly isn't gold. This is a birthday present for my wife and I'm hesitant to give it to her. In looking at the details of the bracelet write up it states not gold, but gold filled (whatever that is). This is different from the main description which simply states gold.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Harry! We are sorry to hear about the problem you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to assist you!

Thumbnail of user carmeng47
1 review
0 helpful votes
April 19th, 2018

Overall, I was pleased with my purchases but would use caution when buying shoes as the size 10 was too small.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Carmen! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user pamt130
1 review
17 helpful votes
July 17th, 2020

I placed two substantial orders 2+ weeks ago. Opensky claims my orders are complete in one area of their site but shipped in another. Opensky says I should receive by July 13th, 4 days ago. The Fed ex tracking numbers say it's pending. Shipment information received, but shipment not yet received. There is no phone number. I have messages "customer support" 3 times this week. No response. Is this a scam?

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Thank you for taking the time to leave a review. Please check your private messages, we want to do all we can to help get this resolved.

Thumbnail of user debrak31
1 review
2 helpful votes
October 29th, 2016
Verified purchase

I'm an infrequent OpenSky shopper, but so far, I've had great shopping experiences. Items arrive super fast and are well packaged and in good condition. I have no major concerns or worries when buying from OpenSky. Once you start to accumulate rewards, it becomes complicated about how they apply and when you can actually use them. I understand these are incentives to buy more, so I keep this in mind and don't actually believe I have $75 in reward money to spend.

Thumbnail of user kristineb49
2 reviews
22 helpful votes
January 18th, 2019

Merchandise is low quality. No return shipping address; difficult to follow return instructions, and then buyer is stalled until it is past their 14-day return policy, at which point they refuse the return. An item, which was "no longer available," was cancelled by them without notifying buyer. Worst buying experience I have ever had. I actually rate them as zero!

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Kristine. We hate to learn that you have had a bad experience with us. Please feel free to DM us your order information. We will be happy to see how we can make this a better situation for you. Thank you.

Thumbnail of user luluc28
1 review
0 helpful votes
August 14th, 2023

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Products used:
Perfume

Service
Value
Shipping
Quality
Thumbnail of user irened52
Irene D.
1 review
0 helpful votes
June 15th, 2018

Beautiful opal look earrings but post is too thick and is painful to put in. They are also a bit heavy. Don't know what to do with them now.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Irene! We are sorry to hear that the earrings will not work for you. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you.

Thumbnail of user michelel573
1 review
0 helpful votes
December 14th, 2022

Had my card stolen, ran up charges and could not get anyone to answer. The phone was on hold for well over an hour multiple multiple times. They turned it in on my credit report as no paid. Still to this day not gotten a hold of anyone to actually help me

Thumbnail of user johnw4155
1 review
0 helpful votes
June 2nd, 2021

The whole process was easy. Cheap price quick shipping. My item a rather expensive portable ac unit arrived damaged. Spoke with customer service, and exchanged a few emails. The vendor requested photos of the damage and approved the return. I was refunded very quickly. Don't understand the bad reviews. My whole experience was a waste of time but the rectified the situation as soon as they were aware. I would buy from again.

Tip for consumers:
They respond quickly. Just follow their instructions and they refund/fix.

Products used:
LG 12,000 BTU portable air conditioner

Service
Value
Shipping
Returns
Quality

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From the business

OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.

OpenSky is proud to be a Google Trusted Store.

Company Representative

Thumbnail of user andrewp47
OpenSky E.
Typically responds within 16 hours

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