• OnlineVitalUS

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Overview

OnlineVitalUS has a rating of 1.38 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineVitalUS most frequently mention birth certificate, credit card, and phone number problems. OnlineVitalUS ranks 14th among Birth Certificates sites.

  • Service
    4
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
6
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What reviewers want you to know

Positive highlights

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Critical highlights

  • They do NOT send you your birth certificate tgey send you a BLANK APPLCATION to mail in yourself Total FRAUD
How would you rate OnlineVitalUS?
Top Positive Review

“Satisfied with the service offered”

April W.
6/15/18

I needed a birth certificate to register my son at school but I have a high-responsibility job and I don't have enough time to start looking for the right form. I wanted to avoid losing government filing fees if filed incorrectly (my sister told me that she got a rejection because of just one mistake). The Onlinevitalus.com team reviewed my application and I'm happy they did it because I made an error. Onlinevitalus.com made my life a little bit easier!

Top Critical Review

“RIP OFF”

Tim H.
4/6/23

What a rip off, they did not expedite, they did not refund my money, nothing but excuses, I ended up driving 5 hours round trip to get it in 20 minutes at the county recorders office

Reviews (144)

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Reviews that mention popular keywords

birth certificate (78)
Thumbnail of user daphnem123
1 review
0 helpful votes
March 18th, 2024

They take your money and you get absolutely nothing. No email no certificate and no call. When I called them they told me to print out an application and take it to the health department to get the birth certificate. When I asked her what I paid $59 for she said it was for the application that they were going to mail us, but never received. I asked for a refund and email and still no email. No email even from time purchased over a month ago. Use Vital Check and no one else.

Thumbnail of user timh1355
1 review
0 helpful votes
April 6th, 2023

What a rip off, they did not expedite, they did not refund my money, nothing but excuses, I ended up driving 5 hours round trip to get it in 20 minutes at the county recorders office

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciaa1056
1 review
2 helpful votes
December 31st, 2020

I was helping my brother to get his birth certificate from Trenton, NJ as Hudson County in New Jersey was prohibited from providing birth certificates to residents. Apparently employees of the County were providing fake birth certificates for a fee, so the State stepped in. I sent a check for $47.00 along with my brother's information and waited and waited. I never received a response from this Fraudulent company!
They don't even deserve one star.

Tip for consumers:
Don’t use this site!

Thumbnail of user alans623
1 review
5 helpful votes
November 21st, 2020

Went through the process paid $47 didn't even receive a confirmation email them they emailed me back with the original application I had to download the sign and mail myself so basically they did nothing disputed it with credit card company got my money back if I was you I wouldn't even waste my time with this company I'm really dissatisfied I could have downloaded my own form for free

Thumbnail of user troyc101
1 review
33 helpful votes
June 11th, 2019

Opening a bank account most of the times is a pain in the neck. They ask you many documents and that it's upsetting. I don't have a driver's license, so I was asked for my birth certificate as a primary piece of identification. I didn't want to lose more time, that's why I decided to order a copy of my birth certificate online. This company was extremely polite (even when I was edgy). About the application, the process was direct and effective. No problem at all. Got my certificate in 3 business days in Rapid City (South Dakota).

Thumbnail of user nealg40
1 review
1 helpful vote
February 20th, 2020

Trust the reviews below, folks! This group of frauds is just collecting money. I got nothing but a runaround with emails and case numbers, and NEVER any results after paying $29.00. I contacted my bank, and the charges were reversed, thankfully, but... I'm totally kicking myself for not doing the research on them first. My bank informed me that this company isn't even operating in the U.S.! They're out of the U. K.! Pissed off, but thankful to have had the charges reversed. OnlineVital can go pound sand... hope they get shut down.

Thumbnail of user alanw394
1 review
2 helpful votes
February 28th, 2020

This company is a total fraud. They will take your personal information and sell it. They will give you nothing for your payment. Some people received BLANK applications, some received nothing. They are located in Spain. There is no way to directly contact them. They make believe they care asking for your review. But it goes into outer space. They are THIEVES!

Thumbnail of user katieb261
1 review
0 helpful votes
November 16th, 2019

Took my daughters money! Then I got online and didn't know I did the exact same one! They got me for $59.00 but they got her for $99.00! No certificate NOTHING! Do NOT use! Why is this site still on here! Who is in charge of shutting this down!? It needs to stop!

Thumbnail of user zachh47
6 reviews
28 helpful votes
February 19th, 2020

To register my kiddo at school, I was asked for a copy of his birth certificate. For that reason, I trusted this company. It seems that some people had problems but that's not my case. They handled my petition correctly and thanks to its user-friendly application form I could get the birth certificate in record time avoiding long lines.

Thumbnail of user deborahs659
1 review
0 helpful votes
March 18th, 2020

I have not received what I paid for, and now have to figure out how to get my money back. This is extremely disappointing! I need it to get my license.

Thumbnail of user ashleyl229
1 review
4 helpful votes
April 18th, 2019

My stepmother said you could get your birth certificate online so I gave her my info including my SSN. Months passed and not a word. Tried calling multiple times and no one answered. I've reported them to the FTC and I'm contacting and attorney. I suggest you all do the same. They usually notice something is wrong if people keep filing lawsuits.

Thumbnail of user miked617
1 review
4 helpful votes
May 13th, 2019

Onlinevitalus.com is a clever ONLINE SCAM. READ EVERY WORD ON THEIR WEBSITE BEFORE YOU USE THEIR FAKE SERVICE. The attached 3 JPGS show the pages of the single pdf I got in return for a $47 payment. THEN I have to provide my own ID documents, addressed envelope, $26 check for the MN State fees, add postage and WAIT FOR 2-3 WEEKS FOR DELIVERY!

Thumbnail of user rickiev1
1 review
1 helpful vote
May 15th, 2019

All this site does is prefill the application for your birth certificate. You still need to pay the state's fees and expedited shipping. Feel like a real dope. Website is misleading but in all fairness I should have read it more carefully. Save the money download the application fill it in yourself thats all they do for 47 dollars. What an ingenious scam. Perhaps they will be held accountable someday. Please avoid them!

Thumbnail of user archiep13
1 review
47 helpful votes
March 19th, 2019

A friend of mine suggested me to join a singles cruise on my upcoming spring break. Last summer he joined one of those cruises and I thought: why not? The cruise line that I chose asked me to provide a birth certificate upon boarding, as the passport wasn't required. I was in a rush, so looking online, I found this company. I didn't have any problem at all to receive my certificate in time. Now all I have to do is enjoy my cruise trip. The countdown has begun!

Thumbnail of user mh487
2 reviews
4 helpful votes
May 20th, 2019

Looks like I got bent over like the rest before finding these reviews, make you think your 47$ goes to the purchase of a certificate, IT DOES NOT, a legitimate business (which this is NOT) would state the fees up front, I'm sure somewhere in the fine print or linked from other pages stating additional fees, be a real honest business you idiots, this is why the world is F#&ed up, because of morons running companies like these.

Thumbnail of user annap239
1 review
1 helpful vote
June 20th, 2019

They don't have a rating low enough to justify the scam artists that this company is. I paid $47 just to receive a form to print out. Also wanted me to send more $$$$$. I have been going around and around with them via email. I originally requested this 6/7/19. Still nothing! Now I have to pay more $$$ to a different company to get the birth certificate. I am beyond disappointed.

Thumbnail of user tw663
1 review
0 helpful votes
December 22nd, 2020

I thought was ordering a certificate and paid $47 to this website... but it tuned out they emailed me back with the information i gave to them and the original application I had to download the sign and mail myself. So basically they did nothing disputed it with credit card company and they appealed!? And they won. I have to dispute again... so disgusting. If I was you I wouldn't even waste my time with this company I'm really dissatisfied I could have downloaded my own form for free and they sent false advertisement.

Thumbnail of user jessicaw593
1 review
0 helpful votes
March 3rd, 2020

I thought I was ordering a birth certificate until I got to the end (already paid $40) and it told me to go to the health dept to pick up my application!?!? What health department? The one where I live? The county it's coming from? Or the health department where the certificate is going to? Aside from that tho, that should've been mentioned at the BEGINNING of the application! Total BS!

Thumbnail of user stevek139
2 reviews
5 helpful votes
June 6th, 2019

Don't use this company! I paid $49 for a birth certificate pdf document that's free on dept of health website. I reported the fraud to my bank and had the charges returned, but it was still a hassle. Make sure you use your states dept of health web site to get the documents you need. This company piggybacks onto those sites to make you believe it's a legitimate transaction, but then you get nothing once the payment goes through. Stay away!

Thumbnail of user patriciao113
1 review
0 helpful votes
August 5th, 2019

Horrid rip off. They charge you $45 for what you believe is for them to send you your birth certificate. They never do, after you search and search for contact info and finally get a hold of them, they send an e-file form to send to your origin of birth county that will require and additional fee. My was an additional $35. However, my county only asked $2 for the first copy if you're a senior.an e-file for absolutely nothing and no service.

Thumbnail of user betseyq
1 review
47 helpful votes
May 27th, 2019

The process to get a birth certificate with onlinevitalus is very easy and clear, as long as you follow all the instructions. The customer service was supportive and clarified all my doubts. It took 4 business days. If needed, I would use them again. If you're wondering, yes I am a real customer. I see that most of the times people just complain. But come on, if you're satisfied with the service, you should say it too. That's why I am writing this review. Maybe it can help future customers that aren't sure if this company is a good one. Trust me, it is.

Thumbnail of user jeffs626
1 review
3 helpful votes
January 3rd, 2019

Total Garbage... WHAT A SCAM!

But don't worry, I will get my money back from my credit card company and file a complaint with the BBB and leave this bad review.
No customer service phone number to speak to anyone.

They do nothing but collect your money and run.
You can get the same service for free right from the state website.

Do yourself a favor and fill out the real application on the real website with real live help when you need it. And the best part is you only pay for the birth certificate.

Thumbnail of user kristenc116
1 review
1 helpful vote
February 9th, 2019

This website is disappointing and dishonest. A scam! I was charged $47 twice since I needed two birth certificates. So they sent me an email with a blank document(after I had already filled everything out through their website) which said to print, and fill out the document and then Pay again for what I thought I was already paying for through their website. It's a huge scam and they shouldn't be allowed to do what they're doing. Don't fall for it

Thumbnail of user grisselles
1 review
3 helpful votes
February 26th, 2020

This site charges $47. You don't get a certificate. You get the same form you find for free on the state website and instructions to mail it along with a check for whatever the state fee is. I disputed the charges with my credit card company. This hack now has my son's information and my credit card number! Probably an ID theft scam too!

Thumbnail of user amyl708
1 review
1 helpful vote
February 16th, 2020

Go directly to the office of vital records state website for your birth certificate, do not use these companies, it is not necessary.
My husband's "application" cost $47 before the state fee was applied, which was $20.00, so we are out $67.00
I got mine directly from the state for $30.00.

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1.4
144 reviews
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