Hello Ira,

We would like to apologize for any inconvenience you may have had.

We would like to clarify our pricing structure. Our basic (free) plan allows the user to create their CV in a few minutes following our automatic suggestions and download it in TXT format. If the user wants to download his resume with a particular template in PDF format, he needs to upgrade to our paid plan.

For more information, please refer to our terms and conditions page: https://www.onlinecv.es/terminos-condiciones-legales/.

If you have any further questions or would like to contact our customer support team, you can do so directly through the following link:

https://www.onlinecv.es/contacto

We are committed to providing our customers with high quality services and excellent customer care. Thank you again and we look forward to meeting your professional needs in the future.

Yours sincerely,

The OnlineCV Team