Here’s what consumers have asked with answers from Oliver Grace staff and previous consumers.
If you used PayPal open a case against the charges. They never responded to the dispute, but gave in and refunded my money the day before Their response was due. I also threatened I was going to contact a lawyer if my money wasn't returned by a certain date and what do ya know, the money was refined at 3:30 on that day. Keep up the pressure and good luck.
Ha! Good luck ever getting your item or your money. They are a complete scam.