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Overview

Nuvalife has a rating of 1.11 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nuvalife most frequently mention credit card, fine print, and monthly fee problems. Nuvalife ranks 588th among Vitamins & Supplements sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My fault was I didn't check my credit card statement since I had auto pay and barely use that credit card.
How would you rate Nuvalife?
Top Positive Review

“You guys are wonderful!...”

Lisa G.
9/15/11

You guys are wonderful!... My order appeared today. I just ordered it yesterday and with regular shipping. I told a friend about it and they said it was like it was faxed, not shipped! Thank you! Great business! I will happily keep using your membership services and singing your praises to everyone else (although I don't sing very well... maybe I'll just write positive reviews). You will be saving me a HUGE amount of money this year! I will be buying supplements and bath & body car for friends and family as well as christmas gifts by using the same membership for the other sites in the group. I won't be renewing my Cosco membership next month! This is the best club ever!

Top Critical Review

“RIPOFF!”

Silvia S.
3/16/15

Rip off. If only I had read these reviews first. And the very fine print. I got a cancellation number and I was assured there would be no additional charges on my account. How can these people live with themselves. The customer service rep was condescending and not helpful at all. Just kept saying she was sorry. Why can't they put these "hidden" conditions up front. How sad that most of their business is done thru unsuspecting honest hard working people.

Reviews (46)

Rating

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Reviews that mention popular keywords

credit card (13)
Thumbnail of user silvias5
1 review
0 helpful votes
March 16th, 2015

Rip off. If only I had read these reviews first. And the very fine print. I got a cancellation number and I was assured there would be no additional charges on my account. How can these people live with themselves. The customer service rep was condescending and not helpful at all. Just kept saying she was sorry. Why can't they put these "hidden" conditions up front. How sad that most of their business is done thru unsuspecting honest hard working people.

Thumbnail of user suyanh
1 review
0 helpful votes
October 19th, 2015

This is the worse shop I have ever seen. Last December I bought one of the product from this company online and after one month they mailed me the same product and charged on my credit which I didn't expect. Then I sent them an email to discuss the problem. They said I can mail back the product and get refund. Then, I mailed the product back. It's almost been a year, everytime I sent them email they said they will contact me but I still got nothing. This is a fraud company. People should be careful and don't try to buy anything.

Thumbnail of user reviwerl
1 review
0 helpful votes
May 19th, 2015

Zero Star! Just like all other people complained here, this website has been doing tricking things! I had no idea that I was a member of nuvalife for the past 50 months! I don't remember what was happened more then 4 years ago, but recently, just found out that my credit card has been charged monthly by Nuvalife for the past 50 months which I have never bought anything or used any of their service for the whole time! My fault was I didn't check my credit card statement since I had auto pay and barely use that credit card. Long in short: Nuvalife has hidden terms and conditions made you became as their member without your acknowledgement and charge you monthly member fee! Be aware!

Thumbnail of user lisag15
1 review
1 helpful vote
September 15th, 2011

You guys are wonderful!... My order appeared today. I just ordered it yesterday and with regular shipping. I told a friend about it and they said it was like it was faxed, not shipped! Thank you! Great business! I will happily keep using your membership services and singing your praises to everyone else (although I don't sing very well... maybe I'll just write positive reviews). You will be saving me a HUGE amount of money this year! I will be buying supplements and bath & body car for friends and family as well as christmas gifts by using the same membership for the other sites in the group. I won't be renewing my Cosco membership next month! This is the best club ever!

Thumbnail of user sandrac24
2 reviews
2 helpful votes
August 26th, 2014

Do not order anything from them. It is a SCAM. They count on people not checking their bill charges. Well I do & was surprised to find that I had been charged $84.87 for a jar that I thought was a sample and I paid $4.95 for it. I am guilty of not reading the reviews before... but again, I though it was a sample. I wasn't aware that it was an automatic charge and on-going shipment plan. I called & they could care less...

Tip for consumers:
Don't order! It is a SCAM. It is definitely not worth the aggravation to stop the reoccurring charges & product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulm106
1 review
1 helpful vote
March 28th, 2013

A slight of hand web site
DO. NOT Use THIS SITE
Billed for 30 months@ 19.95 peronth
No product ordered or received
No satisfaction from head office when I caught my oversight
What a way to make a buck

Thumbnail of user lisap39
1 review
1 helpful vote
September 21st, 2014

ZERO STARS! I got ripped off as well. I ordered a product at a "discount" - something I could have bought at the local health food store for about $5 more. In the end, I was charge 6 months at $19.95/mo for product worth about $20 total. I never received anything else. I have reported them to the better business bureau. I was told I should have read the "fine print". What an UNETHICAL company! This is FRAUD!

Thumbnail of user joannas2
1 review
1 helpful vote
March 12th, 2013

STAY AWAY! Nuvalife are still up to their same old shady practises. As everyone says you'll get no warning and no information about this when you make a purchase but they will charge you $19.95 A MONTH IN ADDITION TO YOUR ORIGINAL PAYMENT while giving you nothing in return. AND IT WON'T STOP UNTIL YOU NOTICE AND CANCEL.

NEVER BUY FROM THIS COMPANY.

IT WON'T BE WORTH IT.

Thumbnail of user mh56
1 review
2 helpful votes
October 7th, 2014

I had a horrible experience with NuvaLife. What a scam. I am out $418.95 and have filed a complaint with Florida Attorney General's Office. Never have anything to do with deceitful company.

Thumbnail of user fisrtl
1 review
1 helpful vote
October 17th, 2013

I got some products form them and DID read the fine print indicating I had to cancel my membership within 7 days, WHICH I DID. Despite this, they keep charging my American Express card. Dishonest isn't the strongest word I would use for their business practices.

Thumbnail of user enriquef1
1 review
1 helpful vote
January 9th, 2013

DO NOT buy from this website. This is a scam website. They will enroll you into a membership without your consent and charge you $19.95 every month unless you cancel within 7 days of the purchase.

Thumbnail of user theodoral1
1 review
1 helpful vote
August 22nd, 2014

This company withdrew $9.95 per month for two years before I realized it was an unauthorized charge on my bank statement. I had made one initial purchase and they continued to withdraw a monthly sum without my authorization or any notice whatsoever. I mistakenly thought my husband was ordering a product from them monthly. When i contacted the company they said they were going to issue a 4 month refund and lied about when i made the purchase saying it was recent which it was not. I also contacted my bank and they issued me a full refund for ALL of the charges. If you are having the same issues as i did CONTACT YOUR CARD COMPANY NOW and let them know! It's the only way you will ever get your money back. As long as consumers allow this to go on, these scammers will get away with it. Good luck! Would give zero stars if i could.

Tip for consumers:
CONTACT YOUR BANK CARD AND LET THEM KNOW THAT YOU HAVE NOT AUTHORIZED THIS COMPANY TO CHARGE YOU FOR MEMBERSHIP. HAVE THEM REVERSE THE CHARGES. THESE ARE FRAUDULENT CHARGES AND YOU HAVE A RIGHT TO A REFUND!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisc78
1 review
1 helpful vote
December 22nd, 2012

My wife ordered a green nutritional breakfast powder (that you can buy elsewhere). After 3 weeks it hadn't arrived and they never got back to us. My wife called them and they said they were out of stock, and "can't call" because their system is "totally automated." But they DID charge our credit card for a membership we either didn't know we had or was a "fine print" thing -- and they refused to refund that. STAY AWAY FROM THESE GUYS. Either incompetent, dishonest, or both.

Thumbnail of user jg46
1 review
1 helpful vote
August 18th, 2014

I have called once to discontinue this product and am still receiving it. When I try to call now all I get is that they have a high volume of calls and will answer my call in the order it was received. This has happened a number of time. This time when I called they insinuated that I had not called previously because I did not have the cancellation number or the name of the person that I spoke to. As a suggestion to the company I would ask that they give the cancellation number and that they ensure that their employees are stating their names so that you can understand. I am also being told that their is a 15% restocking fee that I did not see on the web site. When I asked where it was on the web site I was told that the entire refund was a courtesy and asked if I wanted the refund as the refund and return policy on the web site states they do not have a refund or return policy. I am returning the last one sent and if I do not get a response from the company to this documented complaint I will reach out to the appropriate governmental agency.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettyc10
1 review
3 helpful votes
August 29th, 2014

Had the same exact experiece as Sandra C. DO NOT DO BUSINESS WITH NUVA LIFT. Worse scam artists I have ever dealt with. Toally rude and indifferent to your complaints. Have to go through my credit card company to remove charges. Totally bogus company. Any reputable company would not treat customers this way. They are scamming your credit card! BEWARE!

Tip for consumers:
DO NOT UNDER ANY CIRCUMSTANCES USE THIS SITE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user deej4
1 review
0 helpful votes
November 14th, 2014

I received my order in a timely fashion. I was nervous the entire time thinking they were going to stick me with the membership. I canceled on the third day. I am pleased that I did not experience any difficulty canceling the membership, but was displeased that they charged me $1.00 without telling me. I don't like their hidden charges or them forcing you to join a membership to make a purchase. Cancel your membership immediately.

Thumbnail of user tammies1
1 review
1 helpful vote
April 14th, 2013

IF 0 STARS WERE AVAILABLE, THAT IS WHAT THIS SITE WOULD GET! SCAM AND RIP OFF! STAY AWAY!

Thumbnail of user kimberlyy1
1 review
1 helpful vote
December 31st, 2012

BEWARE OF NUVALIFE. This is the most dishonest internet company I've ever had the misfortune to do business with. I certainly would never had agreed to any membership fee, yet my credit card has been billed for $9.95 for the past year. Why hasn't the Florida Attorney General shut these people down yet? DESPICABLE, LOWDOWN, DIRTY, ROTTEN LIARS AND THEIVES.

Thumbnail of user sherij1
2 reviews
2 helpful votes
January 26th, 2012

As everyone else has stated---do stay away from this site! It is a major rip off. I ordered vitamins from them on Nov 11, and went to check out, total on check out was fine so I proceeded with completing my order. Only to find out on Nov 16th they billed me for the $19.95 for a "membership" that I was completely unaware of. They state you have I'm not sure 1-3 days to cancel which is a joke because by the time you receive your credit card statement your way past that anyhow. We will be contacting the Attorney Generals office and if anyone has any other suggestions how to recover our losses please advise us. Unfortunately this went on for well over a year :(

Thumbnail of user lisal50
1 review
1 helpful vote
December 27th, 2013

Like most others reviewed... I just rec'd the product last week & hadn't even opened it. They say you have 10-days to try it out From the date you order, not receive, before they CHARGE YOUR CARD $85! (I didn't read the FINE PRINT)... didn't even receive it within 10-days of the order & they expect you to know if you like it?! I explained that I want to make sure I like it, not just a reaction... Her response was "Yes, you should have read the FINE PRINT, as I ALWAYS read it now". That's just CRAZY! DO NOT ORDER FROM THEM, IT'S A SCAM!

Thumbnail of user rons13
1 review
2 helpful votes
April 18th, 2011

Same as all the other posts... I've been on the phone trying to get my $19.95 back... There was NO information that I was signing up for a membership when I purchased a couple multivitamins! This should be illegal! They've lost my business and I'll be telling all to stay away. Clean it up folks or you'll be going out of business.

Thumbnail of user sharonj8
1 review
2 helpful votes
February 3rd, 2013

BEWARE! This is one of those too goo to be true sites that should be shut down because of their hidden membership ripoffs. DO NOT BUY FROM THEM EVER please spread the word!

Thumbnail of user mukdaw
1 review
1 helpful vote
September 19th, 2013

Bad... bad charge me for the menber for 1 year i paid $ 9.95 for every month, I paid something that i did not recieve any things,,,, bad

Thumbnail of user kelenp
1 review
2 helpful votes
January 14th, 2011

They trick you into a membership with a monthly fee of $19.95, plus there is another dollar "processing" fee that they don't mention. I wish I had read the reviews... they claim they will refund my money, but what a lousy way to do business, and you can bet I will never order from them again.

Thumbnail of user kellyk17
8 reviews
17 helpful votes
November 4th, 2012

They just keep billing our credit card each month and we don't know why and we can't get them to stop.

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