• Nigel O'Hara

Nigel O'Hara

Overview

Nigel O'Hara has a rating of 2.42 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nigel O'Hara most frequently mention customer service, credit card, and trading standards problems. Nigel O'Hara ranks 324th among Electronics sites.

  • Service
    16
  • Value
    15
  • Shipping
    14
  • Returns
    9
  • Quality
    14

Proactively asks for customer feedback

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Money left bank, no confirmation email or response from customer services.
How would you rate Nigel O'Hara?
Top Positive Review

“Missing item”

Kev I.
8/9/15

Part of my order missing but ehey refunded me. The refunded the other part shortly after myself requesting it. This saved them fin the end on my eyes. Personally there are better people out their to shop with but these guys are good for a bargain.

Top Critical Review

“Avoid Nigel O'Hara like the plague”

John M.
1/8/15

Avoid Nigel O'Hara like the plague. They offer £5 credit vouchers to anyone who agrees to leave a positive comment on this website. All carried out by way of nonsense competitions on their Facebook page. Everybody who enters their comp "wins" a minimum spend voucher OR £5 credit if they agree to leave a positive comment here (despite no purchase having been made). When I pointed this out I was advised to leave a positive comment about their website instead! Extremely devious and evidence that they are not to be trusted.

Reviews (169)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user johnm401
1 review
18 helpful votes
January 8th, 2015

Avoid Nigel O'Hara like the plague. They offer £5 credit vouchers to anyone who agrees to leave a positive comment on this website. All carried out by way of nonsense competitions on their Facebook page.
Everybody who enters their comp "wins" a minimum spend voucher OR £5 credit if they agree to leave a positive comment here (despite no purchase having been made). When I pointed this out I was advised to leave a positive comment about their website instead!
Extremely devious and evidence that they are not to be trusted.

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your feedback,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order or clarify that you issues have been resolved.

We would love the opportunity to resolve any outstanding issues you may have if you are to contact us via our online support system, using the link below:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user philipm58
1 review
0 helpful votes
October 24th, 2015

I paid for a new 4k LG Monitor by Mastercard incase of problems its best to use Mas/visa or Paypal in case of this exact problem.
After i had paid i was told they didn't have the goods and used my money to get good deals from suppliers offering low prices which it isn't, its the average price. Still no delivery after weeks.
This Is A Scam Abusing Peoples Trust And Basically Theft They Are Fully Aware This Is Not Legal And Are Using Customers As Interest Free Loans For Their Business.

Thumbnail of user leol20
1 review
2 helpful votes
April 22nd, 2015

Avoid this company...! Ordered quite an expensive item, and nothing to show for it, though they have my money!

Having read a number of customer reviews, from different websites! There definitely appears to be a pattern. Should of checked them out first!... lesson learnt...!

Not able to contact customer service direct! After hunting for their phone number...(alarm bells)... mostly, if not all, automated messages!...

You have been warned...!

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your feedback,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order or clarify that you issues have been resolved.

We would love the opportunity to resolve any issues you have had if you were to contact us via our online support system, using the link below:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user dannyr20
1 review
3 helpful votes
April 21st, 2015

Very quick to take your money, impossibly slow to refund it after the items are not instock! They should not continue with the sale knowing the items are not available. You pay your money, then there is absolutely no way to speak to anyone, no phone numbers are available AT ALL! You have to 'speak' through their email system, which is terrible. I bought earrings and a watch and two months later, still waiting for my refund.

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your feedback,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order or clarify that you issues have been resolved.

We would love the opportunity to resolve any issues you have had if you were to contact us via our online support system, using the link below:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user janem52
1 review
2 helpful votes
March 26th, 2015

Amazingly awful. Sadly I didn't read the online reviews of this company before I ordered. Item ordered early February, money left my account straight away. Rang about a week later as item hadn't arrived. Promised delivery the following week. Nothing. E-mailed them - item had to be ordered from manufacturer. Seven weeks later money refunded after threats of legal action. Why not just say it was out of stock? Worst company I've ever had to deal with.

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your feedback,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order or clarify that you issues have been resolved.

We would love the opportunity to resolve any issues you have had if you were to contact us via our online support system, using the link below:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user jamesm290
1 review
4 helpful votes
August 6th, 2015

Ordered 65 inch tv June 6th 2015 still not here 3rd august 2015 that's 2 months of fob of emails.

Cancelled order eventually getting them to confirm it's cancelled.

Didn't get apology or reason it never came.

Awful service I wish I hadn't got suckered in to alleged cheap prices and gone with a known retailer in UK.

Buyers beware! Nigel o hara are very poor at everything.

Thumbnail of user voxp
1 review
3 helpful votes
August 16th, 2015

I was forced to lodge an official complaint after receiving the email from Nigel O'Hara which stated that they could no longer fulfil their part of the bargain, after holding onto my money for 5 weeks, even though the TV I have ordered, LG 47LB650V, is still available to order on nigelohara.com, albeit for a higher price.

They only refunded my money after I threatened to seek legal council. So all in all, they had almost 2 months to play around with my money... and I'm sure I'm not the only one.

Shouldn't be legal.

Thumbnail of user anthonyw41
1 review
3 helpful votes
August 4th, 2015

Like others, I ordered a laptop with an estimated 2 week delivery time. After 5 weeks, numerous emails and telephone conversations with them I still had no idea when the laptop would arrive. I then waited a week from requesting a refund before getting PayPal involved. The refund was then sent a few moments later.
Stay well away from Nigel O'hara and don't be drawn in with their low prices!

Thumbnail of user nikkii
1 review
11 helpful votes
June 16th, 2014

Ordered a watch that said in stock for my Dad's 70th birthday - well beyond estimated delivery date. 2 MONTHS later and lots of email conversations later (all prompted from my end) I still had no watch & eventually gave up & requested a refund. Customer service not great when they did respond, communication regarding order status dreadful, apologies & desire to help lacking. I ordered same watch from First Class Watches online and it was delivered next day - cheaper, putting Nigel O'Hara to shame. Use them at your peril!

Thumbnail of user mrb8
1 review
0 helpful votes
August 1st, 2015

Ordered some plug sockets that took while for delivery. If I was to review the service solely, I would give three stars if I am honest but their range of products wins it for them. The plug sockets they supplied me with also have USB ports in them for charging smart devices which is brilliant.

The website needs a bit of work- some pages look like everything has been thrown on their at once and their PayPal compatibility is not top notch, it actually makes it difficult to track your order.

Thumbnail of user andrewg69
1 review
0 helpful votes
November 6th, 2015

Placed order on the 26th September for delivery by the 16th October. Still no delivery 6 weeks later and no due date known even though they are still taking orders for the same product only £50 more expensive.

I wish I had read the reviews before placing the order as this seems to be a frequent occurrence with this company. I wish they would just refund me if they did not want to sell at the original price rather than keep me hanging on for 6 weeks after payment.

Thumbnail of user laurens126
1 review
0 helpful votes
July 10th, 2015

First time shopper with Nigel and to be honest I am surprised and a little confused. I searched google for a bulova diamond watch I seen in H. Samuels and they popped up in my search with the watch I wanted at almost 200 hundred pounds less than in-store and online.

Now there are some horror stories, but I guess that must be for out of stock items. If you are looking for a smooth enough ride for these guys I would advise to look for the in-stock tick.

Thumbnail of user susannahl
1 review
1 helpful vote
May 7th, 2015

Stop me if you've heard this one. I made a bulk order for earphones at an excellent price (20 pairs at £0.98 each) as my children seem to be going through a pair each week. I received 1 pair along with a note which read '19 to follow'. 6 weeks later and they are always just about to get some more in. I have already asked them to refund my money, which they claim they are going to, but nothing yet. I think the only way to go with this one is Trading Standards. I would urge anybody else experiencing these problems to do the same.

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your feedback,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order or clarify that you issues have been resolved.

The issue with this order appears to be that you did order in bulk and we are not a wholesaler. Such instances, although we will attempt to fulfill all orders, can cause complications in regards to delivery times and fulfillment.

We would love the opportunity to resolve any issues you have had if you were to contact us via our online support system, using the link below:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user charlottew15
1 review
1 helpful vote
May 15th, 2015

Money left bank, no confirmation email or response from customer services. Phone number takes you no where! Not sure what to do?

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your question,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order or clarify that you issues have been resolved.

Questions via our support system never go unanswered which is why I would advise you to check your junk or spam folders.

Unfortunately some email clients can filter our emails to these folders.

For future updates, please do not hesitate to contact us via:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user jamesc12
1 review
4 helpful votes
April 26th, 2010

There website shows various Tissot watches that are not instock and require to be ordered direct from the manufacturer and leading up to 3 weeks for delivery, very dissapointing why can't they honest and let you decide.
They are taking payment under false pretence.
On my return to there web page 6 days later I find a lot of watches have now been removed, a bit late for me

Thumbnail of user ruthc25
1 review
4 helpful votes
March 17th, 2015

I received an email and text confirming my order but then tried to respond and all the addresses, numbers were defunct! Also the website! Luckily I didn't spend much but I don't like the idea that they have my information.

UPDATE: I did after many communications back and forth receive a full refund to my credit card. So if you are awaiting one too, don't give up!

Thumbnail of user richardo18
NOH C. – Nigel O'Hara Rep

Thank you for your feedback,

Please accept my apologies for my delay in responding as this was not a platform that we have monitored previously.

As no order number has been supplied, we cannot confirm your order but it is good to read that the issues were resolved.

We would love the opportunity to resolve any outstanding issues you may have if you were to contact us via our online support system, using the link below:

http://www.nigelohara.com/support/

Kind regards,

Dean.

Thumbnail of user jevink
1 review
0 helpful votes
July 13th, 2015

Decided to buy myself a watch for my birthday- just as a little treat.

Managed to get one that would normally be waaayyy beyond my budget and it arrived today. I'm happy.

Thumbnail of user audreyd8
2 reviews
0 helpful votes
October 10th, 2015

Ordered and paid for tv on the 1st September - following many requests they now inform me the tv not available and has been discontinued yet they were still offering it on their site long after I had placed and paid for mine - - I have requested a refund and have contacted the necessary legal people - if money not refunded within the 14-day period I am prepared to take it further legally- worst retail experience ever

Thumbnail of user lisaw115
1 review
0 helpful votes
October 7th, 2015

They took my money 3 weeks ago and I can't even get them to send me an order confirmation email. I'd think the order never went through except the money promptly left my bank.
Not 1 reply to numerous emails over a 3 week period... not 1!
Am waiting for 30 days to pass before I can take action with bank etc.
They don't deserve the 1 star I have given them...
NOT ONE EMAIL OR REPLY!

Thumbnail of user andyw42
1 review
0 helpful votes
June 14th, 2015

Bought an LG urbane watch. I t was in-stock so it was received fairly quickly.

Thumbnail of user shawne17
1 review
0 helpful votes
July 26th, 2015

I have had better dealings with larger companies in terms of the length of time I have waited for an order, but the price? No-one matches these guys.

If you don't mind a wait, like me, then the prices here will reward you for your patience.

Tip for consumers:
Order an in-stock item mayber

Service
Value
Shipping
Quality
Thumbnail of user ianb64
1 review
1 helpful vote
May 20th, 2015
Verified purchase

Excellent service, quick response to query, quick delivery and brilliant watch at great price. Very happy would use again. Thanks

Thumbnail of user bobbyr21
1 review
2 helpful votes
August 11th, 2015

I ordered some electronics 2 months ago ignoring all the bad reviews (12% one star ratings - over one in ten were deeply unhappy) - i waited one month for my order, they still couldnt give me a delivery date. I requested a refund. After 5 messages and 3 emails, one week later they were 'processing' it - i recived an email confirming a refund. Ive still not recieved any money. So to conclude - i have no money, no order. They seem to have a well thought out complaints and refund dept - what does thay tell you! Awful service! DO NOT USE!

Thumbnail of user johnm509
1 review
0 helpful votes
July 26th, 2015

The price was fantastic and I received my item but there was a lack of contact.

I was told to check my Junk and Spam folders for email updates and fair enough I found them but a phone call would have been nice. Am I just being picky?

Thumbnail of user mrsh5
1 review
0 helpful votes
October 31st, 2015

Best deal I have found in the last couple of months especially considering what I have already spent on redecorating.

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From the business

Setting out as an online Watchmaker and Diamond Jeweller, Nigel O'Hara has rapidly grew to become one of the most prominent Online Department Stores in the United Kingdom and beyond.

Initially offering prestigious watches and jewellery brands as Citizen, Bulova, Casio, Victorinox and more, Nigel O'Hara has expanded to feature household names within technology, style and living, electronics, fragrances and much more.

We now offer an abundance of premium goods from brands such as Sony, Acer, Microsoft, Smeg, Paco Rabanne, Dior, Jane Shilton and Paul's Boutique as well as the watch brands we have become known for.

Hobbyists and professionals alike, will also find the ideal item that suits their needs as we also supply an expansive range computer components from brands such as Nvidea, GeForce, Radeon and much more. A selection of radio controlled air crafts are also available in the form of unmanned drones from Parrot drones and radio-controlled aeroplanes.

With an ever-expanding range of products, we are confident that you will find exactly what you are after with Nigel O'Hara at the best prices available anywhere online.

Business History

With an Online presence spanning over eight years, Nigel O'Hara has been established in Portadown, Northern Ireland for 30 years. In the beginning we were a humble Watchmaker and Jewellers that have grew to develop a prominent online presence as an Online Department Store that offers a vast array of brands across a large number of platforms, including watches and jewellery, technology, style and living, fragrances and much, much more.

Company Representative

Thumbnail of user richardo18
NOH C.
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