• NewRockies Inc

NewRockies Inc

Overview

NewRockies Inc has a rating of 3.79 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewRockies Inc most frequently mention pro module. NewRockies Inc ranks 118th among Auto Parts sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
5
See all photos

What reviewers want you to know

Positive highlights

  • The car is old and i love it, but the security was keeping it from starting.

Critical highlights

  • The installation instructions did not match the wiring on this car, particularly for the TDM connection.
How would you rate NewRockies Inc?
Top Positive Review

“Pro Module”

Tom U.
4/7/23

Ordered NewRockies Pro Module fall of 2022 for '02 GMC Envoy. It worked well for nearly 6 months then I started having pass key security issues again. Email NR and they told me what to check. Yup I had not secured one of the wires properly. Bingo I thought! But 2 months later the issue came back - light was on, wires were all secure. Oh no! Tell you what NewRockies is legit! Jack helped me the whole with helpful hints and then with a whole new replace Module. If you're having a pass key issue don't sweat it, buy a NewRockies Pro. They will guide you through installation and back their product. Life is good!

Top Critical Review

“Installation hell”

Lynn P.
9/11/23

For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.

Reviews (33)

Rating

Timeframe

Other

Reviews that mention popular keywords

installation instructions (4) car (10)
Thumbnail of user tomu414
1 review
0 helpful votes
April 7th, 2023

Ordered NewRockies Pro Module fall of 2022 for '02 GMC Envoy. It worked well for nearly 6 months then I started having pass key security issues again. Email NR and they told me what to check. Yup I had not secured one of the wires properly. Bingo I thought! But 2 months later the issue came back - light was on, wires were all secure. Oh no! Tell you what NewRockies is legit! Jack helped me the whole with helpful hints and then with a whole new replace Module. If you're having a pass key issue don't sweat it, buy a NewRockies Pro. They will guide you through installation and back their product. Life is good!

Thumbnail of user scottl1880
1 review
2 helpful votes
March 8th, 2023

This wasn't the fix for me because I had problems with my ECM on my 2009 GMC savana. Newrockies doesn't have a phone number you can call but they do e-mail you back usually within 24 hrs. Jack was helpful in troubleshooting any issue but in the end it was a problem that their module couldn't fix, Justin made sure the refund process went smoothly. So to conclude Newrockies IS NOT A SCAM and I would do business with them again. Scott lipscomb

Thumbnail of user reginas166
1 review
3 helpful votes
March 23rd, 2020

Thank You Newrockies! I fixed my 1997 88 Oldsmobile by installing the Newrockies Passlock Bypass Pro Module! My security light kept flashing and my car would not start. That's the lowest feeling when you live out in the middle of no where, on top of a mountain in the National Forest. However I was able to fix the situation, without trouble shooting in pairs, other than a new battery. It was not the battery. Money wasted. Yet here I am with a running car, because I came across this website and took a chance at beating all odds I recommend you check this out if you're in the same situation or similar as I was. I'm thrilled for my successful self repair- permanent repair I should add. Five stars all the way (be prepared to work, it can take awhile if you have no clue what anything means as I didn't understand any of the instructions and it took me 3 days to finally get it installed. I had to basically find out what every word meant because I'm not mechanically inclined and didn't understand. For a long time I stared into the car, behind the glove box, looking at unknown parts, (to me) at multiple devices with dumbfounded awe and confusion, however if you understand cars and wires and stuff this is EASY) Thanks again Newrockies

Thumbnail of user pb290
1 review
1 helpful vote
November 21st, 2021

Fought with start shutdown issues. Wait 20-30 minutes maybe go. Sporadic. Ordered Module, paid my shop 30 minutes to install.
2 years later still working well.

Thumbnail of user lynnpreston7
1 review
0 helpful votes
September 11th, 2023

For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.

Tip for consumers:
This has been a complete hell on my nerves.

Products used:
None

Thumbnail of user martinb348
2 reviews
0 helpful votes
May 18th, 2023

After connection it did not have the light on the module, therefore checked the power on B2 with the ground A1 read 0 volts. Ran a new ground restored power to module and van started. Make sure to check incoming power to module pink wire B2 and black wire A1 ground. Therefore in my case I had a bad ground coming into the GM security module connector C1 pin A1 black wire, wich caused the module to act like there is a security problem shutting off the fuel injectors.

Thumbnail of user kenneths434
1 review
7 helpful votes
March 13th, 2020

I got the ProModule & had a few issues at first when installing it that turned out to be because of Chevrolet changes to the wiring on the model Corvette I have but after some tense moments, once I found the right wires with the help of Jack in Support the car fired right up & runs great. Now I don't have to be afraid to drive my Corvette & worry about it breaking down. I reccomend Newrockies to anyone that has GM security issues, at least give it a try! I spent hundreds, maybe more like a thousand dollars on the car in a few months, nothing worked until I found this.
Ken Sams

Thumbnail of user jamesp2384
1 review
1 helpful vote
October 18th, 2020

I normally don't leave reviews, I feel like I needed to leave this one. I was kind of sceptical about the product because of the reviews on here. I took a chance because I didn't have another choice. So far so good, I'm 3 weeks in and still starting 100% of the time. Thank you new rockies.

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Hello James, thank you for the positive feedback. We are glad your Silverado is back on the road.

Thumbnail of user billm1169
1 review
4 helpful votes
December 2nd, 2020

I want to relay my experience with my 2006 GMC Canyon. I purchased this truck in 2010 and in 2011 began having issues with the Passlock system (key security). I might sit for 30 minutes before it would start. I purchased the bypass module and the problems went away and stayed away. Until November of 2020 (who could have guessed, LOL). Long story short, the original module failed. I contacted Newrockies, and 9 years later they honored the lifetime warranty and sent me a new one. Problem fixed, once again. My daughter now drives this truck, and Newrockies saved her new job with their prompt customer service. I specifically want to give a shout out to Justin, who went to great lengths to get the new one out in a timely manner. Can't say enough good about these folks!

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Hello Bill, thank you for your positive feedback. Rarely do happy customers take the time to leave a positive review, we really do appreciate it. We hope your daughter and the 2006 Canyon have many more worry free years together.

Thumbnail of user bradt109
1 review
1 helpful vote
December 10th, 2020

My 2000 Jimmy one morning all of a sudden wouldn't run anymore I tried everything and new ignition a new starter switch I tried resetting the passlock numerous amount of times each time I was just banging my head against the wall. And then I found this promod I wasn't sure if it was what I needed I talk to customer support they were so helpful. I received my package quickly I followed the instructions when I was done I did the relearn and all of a sudden my vehicle was running I couldn't be any happier every time I stick the key and now it starts thank you so much

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Hello Brad, thank you so much for your positive feedback. It helps both us and our customers. I am happy to hear that you got your Jimmy running consistently and reliably again. I hope you get thousands and thousand of more miles out of it. Happy Holidays!

Thumbnail of user frankl782
1 review
4 helpful votes
December 29th, 2020
• Updated review

Happy that NewRockies Inc gave me a complete refund, even though I had passed their 30 day refund period.

Service
Value
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Quality
1999 Chevy K2500 - Tough Installation
October 1st, 2020
• Previous review

Don't believe anything you read about "ease of installation." The installation instructions are a JOKE! On my truck you either need to completely remove the dash or cut an access hole to access the GM passkey module. I chose to cut a hole in the inner plastic dash support, which isn't visible after the trim goes back on. So far, so good, it seems to have worked - but I spent about 8 hours on the installation. That might have been ok, except that they made it sound so easy on their website. They should have a huge disclaimer reading "some installations may be challenging or seemingly impossible."

Thumbnail of user domd23
1 review
2 helpful votes
May 23rd, 2022
Verified purchase

Hey I wanted to start off first by saying i dont usually write reviews except when the product is legit, but the crew at newrockies did an outstanding job for me and my project. I found them after searching the internet for what seemed like hours and reading forums about the issue i was having the dreaded GM vats module was failing. My car wouldnt start had to get it towed home and that sucked. It wouldnt crank up when I tried to crank it instead it would just crank and never fire up. It wasnt the battery or the starter or a loose or broken wire. But it wouldnt start. I Never had a problem with it till that day. I have a 3rd gen 1992 chevy camaro. I was trouble shooting it and having no good results. Finally i came across they're website and started reading after a min or two i immediately looked for the compatibility chart and found my car was listed. I was hopefull but concerned tht maybe it was too good to be true. I didnt want to get scammed but i was out of options that i thought were viable. I purchased it and in a few days the module came in. I opened it looked it over and immediately started installing it per the instructions which were straight forward. After that i hooked my battery back up turned the key and to my suprize my camaro was alive again. Thank God. I drove it and have been driving it ever since. This is not a scam it really works and it keeps working day after day. So if you find yourself in the same or similar situation don't hesitate to give the crew at new rockies a shout they are friendly their customer serice is awesome and they make a quality product worth every penny i wouldnt hesitate to get another one again if any of my other GM vehicles start acting up. Thanks for the big help guys and thankyou Justin for standing behind your product

-Dom

Tip for consumers:
Honest tip If there is no fuel comming out of your injectors when you try to start it and it will only run whn u spray starter fluid in the throttle body definitely check this product out

Products used:
New Rockies vats bypass module

Service
Value
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Quality
Thumbnail of user antonj11
1 review
15 helpful votes
April 21st, 2017

I purchased for my 93 Seville. The car is old and i love it, but the security was keeping it from starting. My normal mechanic gave up, so i went to the GM dealer next town over. He claimed there was no replacement part available. So i found new rockies and took a last resort kind of risk. 3 days delivery and literally 45 minutes of install time and it's like the car never had an issue. She's started every time since. I don't even worry about it any more.

Service
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Thumbnail of user enriquel33
1 review
1 helpful vote
October 24th, 2020

Bought a module for a 97 Acheiva. NewRockies send me a diagram on how to wire it up. I installed it but didn't work. Was able to send it Back and get a full refund. Good customer support. Thanks again.

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Thank you Enrique for taking the time to leave us positive feedback. We really appreciate it. It's unfortunate we could get it to work on your Achieva, but it was worth a shot.

Thumbnail of user davew125
1 review
15 helpful votes
April 21st, 2017

After a year and a half of struggling to start my 98 seville, sh just gave up on me and there was no way to start her anymore. Tried everything, spent more than $3000, destroyed my nervous system to no avail. I purchased this PRO module from newrockies and Jack from their support was so helpful and fast even on weekends. I got her running and she is purring like new. Thank you newrockies and thank you Jack! I'll never forget!

Thumbnail of user aaronb112
1 review
12 helpful votes
November 14th, 2017

Rare to see such honesty today! We bought their pro module for our 2000 LeSabre, even tried to install it with the instruction for the 99, until we discovered the 2000 is not supported by newrockies. Our fault 100%, it was all written on their website. We were over 40 days, contacted them and they accepted the return anyway! Refunded in full. I love these guys! This is better than the best! I would have never hoped to get my money back for something that was my fault and after the return deadline. I'm telling everybody!

Tip for consumers:
If you need to return, their RMA system sometimes has problems and they don't receive the request, just contact them after you file the RMA and they will process all of it for you.

Service
Value
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Thumbnail of user adamb445
1 review
5 helpful votes
May 2nd, 2019

The module works very well we have it installed in 3 of our cars and never fails. They have problems in their support system. I was pissed they did not respond many times to my messages... only to find out they DID answer but their emails were ending up in my junk folder! I found so much stuff in that junk folder that wasn't junk at all! Well I was lucky I found a way to contact Luca Lambruschini which is an amazing guy and the creator of the module and NewRockies. Told him about the problems! They are working on a completely new system and website that will fix all of it. Guys check your spam/junk folder if you don't find replies to your return requests or support emails! You'll find them all in there! NewRockies saved my 3rd car! Yeah!

Thumbnail of user steves356
1 review
14 helpful votes
May 3rd, 2017

I recently found myself at a crossroads with my good old Oldsmobile. I've been driving this Cutlass for 22 years. The thing wouldn't start and the part I needed hasn't been made for 10+ years. I didn't want to trash my car. I found new rockies & bought their bypass. I can't believe how easy and perfect this is. The Cutlass is still going and i just couldn't be happier. I'm gonna run this thing till it blows up.

Thumbnail of user jeanj67
1 review
10 helpful votes
June 6th, 2018

Even that m'y problem is not fixed, they did helped me all the ways and they give me the refund right away after sending back the unit...

Thanks Again...

Thumbnail of user briannas81
1 review
2 helpful votes
September 30th, 2020

I purchased the pro module for my 98 chevy truck. Since first installation, I have removed and re installed it 3 times. I have checked switches repeatedly (shocker, they are still the same!)
I managed to get it to start on 2 occasions for about a day at a time before it stopped working again. I have been talking to tech support for DAYS, and there is no phone number and no other way to contact besides waiting forever on a reply via email.
When they do reply, it has consistently been asking if I checked wiring and switches... they literally asked me that when my previous message stated I had already done so. I am very disgusted with this. I wanted so bad for this to work!

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Hello Brianna, we are sorry the PRO Module did not work out for you. The business that we are in can sometimes be tricky, we try our best to guide and help customers troubleshoot as much as we possibly can remotely. There is only so much we can do without actually being there, that is why our support staff asked so many questions and asked for so much info. Sometimes there are other things going on in the vehicle that can interrupt the function of the PRO Module, or problems that can masquerade as a security issue in the first place. Every once in a while, we get one of those vehicles that we simply have no answer to without a lot of extra data needed from the customer. Our ultimate goal is to help our customers make their vehicle reliable again for a lesser cost than the typical dealer price. If that hasn't happened, we gladly accept return for refund. I have sent you an email containing the info needed to return. Again, we are sorry we could not help you with your Suburban.

Thumbnail of user tylerk56
1 review
10 helpful votes
June 23rd, 2018

So extremely pleased that the install was relatively simple and worked 1st time after following their learn procedure and the installation instructions. What a huge relief! The passlock issue would come and go, but when I moved from AZ to Iowa, the huge increase in humidity seemed to cause it major issues. And I had just started a new job in a new town and this would have surely cost me my new job had I not been able to get this module installed. I am so very pleased with this product and the company! They were even willing to give me a discount retroactively on a FB promocode I had seen shortly after buying and installing the module. Really great company from my experience. Would definitely recommend to anyone having passlock issues with their vehicle. Thank you so much!

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Thank you Tyler, we appreciate the positive feedback. All too often only unhappy people write a review. This helps us more than you know, and in turn helps others.

Thumbnail of user robc274
1 review
4 helpful votes
June 24th, 2020

I ORDERED THIS BYPASS MODULE FOR MY CHEVY. DONT LET THE AD MISLEAD YOU. IT COMES WITH NO INSTRUCTIONS. YOU HAVE TO GO TO THEIR WEBSITE FOR INSTRUCTIONS. AND MORE THAN LIKEY THEY ARE NOT CORRECT. I WENT BACK N FORTH WITH THEIR SO CALLED TECH SUPPORT FOR 3 DAYS AND NEVER COULD GET THE CORRECT INSTRUCTIONS FOR MY CAR. THEN THIS GUY SENT PHOTOS TELLING ME THAT THIS IS WHATS IN MY CAR. HOWEVER THATS NOT WAS EXISTING IN MY CAR. HE TRIED TO ACT LIKE I DIDNT KNOW WHAT WAS THERE AND WHAT WASNT. I FINALLY SAID $#*! IT. AND STARTED THE RETURN PROCESS. BUY THIS PIECE OF $#*! AT YOUR OWN RISK! CHECK THE COMPATIBILITY LIST CAREFULLY. DONT LET THESE BOZO'S TELL YOU IT WILL WORK ON YOUR CAR. THEY DONT CARE IF IT HELPS YOU OR NOT. THEY'RE JUST TRYING TO SELL YOU SOMETHING YOU MAY NOT ACTUALLY NEED.
*** Check all your plug connections on the steering column, turned out that I had a loose plug connection on the top of the steering column, wedged in a piece of a ziptie to make the plug fit snuggly, and my car started right up. So check all connections.

Products used:
I WAS ABLE TO FIX THE ISSUE WITHOUT USING ANYTHING FROM ANYONE

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Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Rob, again we are sorry the PRO Module did not work for you in your situation. I have reviewed the entirety of your ticket and i agree that returning the PRO Module for a full refund as advertised is your best course of action. Our support comes from the exact schematics and diagrams of parts that General Motors says is in your vehicle. These instructions are linked to at the bottom of every page on our website in the footer, as well as by the list of supported vehicles. If your vehicle is some sort of "one-off", customized, or altered beyond those diagrams, we have no ability to know that or see that. Our support explained what to look for and even went as far as to send you actual pictures of the components in the instructions, but obviously we could not make a connection with what you said was in front of you. We do the best we can in helping customers diagnose and troubleshoot. We have PRO Modules in hundreds of vehicles just like yours with no issues. We'll be looking for your return.

Thumbnail of user williamc595
1 review
10 helpful votes
June 20th, 2018

First I got one of their module a year and a half ago and it saved my 92 Toronado and it never had problems anymore and it runs like the wind. A month ago I bought a second module for my 99 Alero and tried and didn't work and Jack and Justin in New Rockies helped me find the problem that was in the ecm. They refunded me the module immediately! I don't understand why some people in these comments say they don't refund I have lots of facebook friends that installed their module and they are as happy as children at christmas. There kind and go many miles to help you and after all that help for a month they found my real problem and refunded the module. They saved my cars twice and the second one wasn't even with their module but they did it! Guys, where do you find a company like this today! Where!?

Thumbnail of user tomg283
1 review
8 helpful votes
July 12th, 2018

Regarding the Bad Reviews left by Gordon, Kim & Will.
Folks, if you are visiting Sitejabber, you are here for only one reason. Your vehicle won't crank up or cranks up and dies. You have been quoted a ridiculous price to 'Fix" it or told it can't be fixed. Either way, you are here for 'Reviews' both: Bad & Good alike prior to considering to pull the trigger and investing in a product advertised to fully bypass faulty security systems for vehicles listed on NEWROCKIES Home Page. Sadly, you'll notice that three people out of thousands took time to write what they wanted readers to take-away as 'bad' experiences. I for one (out of thousands of customers) can personally attest to the following facts: the NEWROCKIES, INC. Team will respond to those that start a Ticket or click on Contact US. The PRO Module is NOT a waste of money. It is definitely NOT a scam. How do I know? Because, my 1995 Buick LeSabre Limited with 62,500 original miles roared back to life this week after installing the PRO 5 Module. Because, I have submitted a Ticket Request asking technical questions prior to installing and received a reply. Because, if it was a scam, I'd be writing about it being one. If you want to give your vehicle (or your customer's vehicles) a second life, ignore these three and be done.
*Tip - get a squeeze type wire-stripper (one that grabs the tip of the wire vs the type you put the wire in and pull) because you'll be way up in the dash with little wiggle room.
*Tip - before cutting any wires, disconnect the negative battery terminal so you don't accidentally short something out.
*Tip - solder your connections if possible.
*Tip - before turning the key, perform a continuity check on every single fuse you can find. If you have replaced your ignition cylinder, check that you have replaced the VATS/Airbag fuse.
*Tip - before turning the key, check that the battery is charged (that includes a load test {$20.00@ Harbor Freight}, just because it shows 12.2 volts doesn't mean it's a good battery).
*Tip - before turning the key, find the location of the Starter Relay. You might end up having to have someone touch it while you turn the key to see if it clicks. (Clicks are good).
*Tip - before taking time to write a bad review, check and see if it's you vs. the product. You can't fix stupid, but you can darn sure fix a faulty security system with the NEWROCKIES, INC., PRO Module.
Thanks,
Tom G. In Texas - 1995 Buick LeSabre Limited

Thumbnail of user justinh107
Justin H. – NewRockies Inc Rep

Thank you for the positive review, i wish we could have every happy customer share like you did. Thanks again, and we hope that Buick hits 200,000 miles.

Thumbnail of user sherriln
1 review
10 helpful votes
November 22nd, 2017

We were out of hopes, so much money spent already changing parts until the dealer discovers it's the security and asks us for $1100 more to fix it. We had nothing left! Couldn't even borrow from the bank anymore. We have only this car a 98 Olds and had to live with it, me, my husband and 2 sons and had to go to work and buy groceries and everything. We got this pro module from newrockies in 3 installments, received it in 2 days and got the car running in a morning. We were crying of joy. We were desperate and now it's all solved and it's was so easy! Thank you NewRockies, I don't have words to say what I really want to say. You guys didn't just save our car you saved our family! THANK YOU!

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From the business

GM Security Systems are killing cars all over the US. Only solution is to disable them permanently. This is what NEWROCKIES Inc. is all about.

Company Representative

Thumbnail of user justinh107
Justin H.
Typically does not respond to reviews

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