NewChic Questions & Answers

Hi, Paul T. We're sorry to see this! Usually the email team response time is within 24 hours and please do kindly check your spam later. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html Learn more about the return conditions at https://www.newchic.com/help_center/return-faq169.html We would love to see how we can help. Send us your order number at vipservice@newchic.com and we'll start from there. If it is in urgent case, live chat is available 24/7 at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thank you very much! Newchic Team

Hi, Beth W. Thanks for your asking. The size tables / dimensions should be looked at for each article, because the sizes differ greatly depending on the manufacturers. To choose the correct size, please take our size chart as the standard reference and choose a suitable size based on your measurement. Send us a message on Messenger or at vipservice@newchic.com if you need more support or advice from us. Thanks a lot! Newchic Team

Hi, Abdul K. Thanks for your asking. We stand behind the quality of our products. There are the detailed descriptions for the item on the product page. Display and light of shoot might result into a slight difference from the demo photos. If the product you have received does not meet the information on the product page, please tell more details including the order number at vipservice@newchic.com. We'll be more than happy to help! Newchic Team

Привет, Людмила Л., мы получили ваше разочарование. Но мы не сможем проверить здесь для вас, поскольку это общедоступная платформа. Пожалуйста, войдите в свою учетную запись Newchic и посмотрите статус своего заказа в реальном времени. Обычно посылка доставляется вовремя в зависимости от выбранного способа доставки, начиная с даты доставки. Узнайте больше на https://ru.newchic.com/shipping-methods-hc160.html Или напишите нам номер заказа по адресу vipservice@newchic.com. Мы хотели бы услышать от вас! Команда Newchic

Hi, Ludmila L., we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. Usually the package will be delivered on time based on the chose shipping method from the shipping date. Learn more at https://ru.newchic.com/shipping-methods-hc160.html Or drop us the order number at vipservice@newchic.com. We'd love to hear from you! Newchic Team

Hi Athena D. Thank you for asking! :) As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html For any further assistance, just tell us in private more details to vipservice@newchic.com or from the messenger. Thanks so much! Newchic Team

Hi Paul J. Absolutely. We have shipments to Kenya. Simply open this page and you should be able to see your country: https://www.newchic.com/shipping-methods-hc160.html If you still have questions, start a chat with us on Messenger or at vipservice@newchic.com. We will be happy to help! Newchic Team

Hi, S V., we're sorry to hear this. Newchic is a legal company that serves customers from over 220 countries and regions around the globe. Learn more: https://www.newchic.com/about-us-hc171.html Sometimes some unexpected situations might happen, which may be reflected into the feedback from our customers. If you still have questions, start a chat with us on Messenger or at vipservice@newchic.com. We will be happy to help! Newchic Team

Hi marc V., thanks for your order. Please log into your Newchic Account and see your real-time order status, including the estimated shipping time frame based on your chose shipping method, and the tracking information once shipped out. Learn more at https://fr.newchic.com/help_center/shipping-faq157.html We have informed you of the details via your registered email address. Please kindly check your spam/email later. Or drop us the order number at vipservice@newchic.com. We will be happy to help! Newchic Team

Hi Veronica R., we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your real-time order status. Or drop us the order number at vipservice@newchic.com. We will be happy to help!