NewChic Questions & Answers

Ask a question

Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

Yes,i want to buy your product in philippine peso currency..how can i do that

Answer:

If you are from the Philippines, they offer COD option on done items. Check it out

By Eileen Z.
See more answers (2)
Question:

Hello my order was ship on april 03/2019, i still did not receive it, tracking number is 6369754, waiting your news. thank you, my e mail address

Answer:

You probably will never see your order as they are not honest

By Chris W.
See more answers (2)
Question:

Hello, the tracking number 09901586281000 is incorrect and your website shows that the shoes posted today.

Answer:

My name is Justin Heard. Where are my shoes

By Justin H.
See more answers (2)
Question:

Answer:

How do I return my order for a refund

By Enid H.
See more answers (2)
Question:

What is your return policy

Answer:

I don't seem to access your return policy here. Do you have a customer service number in U K? Thanks

By Gloria T.
See more answers (2)
Question:

Answer:

Probably a RIP off from china they suck it's a total fraud and scam for your money

By Gary m.
See more answers (2)
Question:

Is your eyeshadow tested on animals?

Answer:

NEVER, EVER, EVER, EVER ORDER FROM THEM! This is nothing like Amazon. If you want to return an item you must run a timely gauntlet of approvals first. Than, if your actually receive a return approval you must pay for the return to CHINA! Yes to CHINA. I had to pay $75.00 to return a $100 pair of boots and, after one month, have yet to hear from them. This site is a scam!

By Michael Y.
See more answers (2)
Question:

Hi! i do not know whats my order #. since i dont see your email in my inbox, it must have gone to my spam folder, it automatically deletes it.

Answer:

You wont let me log in, tried many times. Its been a month since I placed my order, I received the pair of boots but not the long sleeves shirt. May I get my refund for the shirt?

By Leah F.
See more answers (2)
Question:

How can i cancel an order i haven't received yet? it's been almost a month and i feel i am being scammed.

Answer:

You are being scammed. Same thing happened to me. An uploaded tracking number doesnt mean anything has been shipped just that newchic bought cheap shipping and will try to blame the carrier for not delivering anything. It's been over 2 months and my tracking number expired because nothing was ever shipped.

By Shelly M.
See more answers (2)
Question:

Is it actually legit?

Answer:

No. They didn't actually have the items they advertised.

By Tovah G.
See more answers (2)

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
NewChic?
Post Review