• NewChic

NewChic

Overview

NewChic has a rating of 2.62 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 2nd among Department Store sites.

  • Service
    596
  • Value
    2084
  • Shipping
    2091
  • Returns
    109
  • Quality
    2116

Proactively asks for customer feedback

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

Instant Feedback

183
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was easy to communicate with and they were really good with precise, prompt replies.
  • I was very happy with my order and the delivery time was fine.

Critical highlights

  • When I asked them for proof of deliver they told me to call the POST OFFICE to get proof of no deliver.
  • WANTED TO USE CREDIT CARD BUT HAD TO DO IT THIS WAY, NOT A FAN
How would you rate NewChic?
Top Positive Review

“Forms for shipping and payment were annoying to use”

Lynn O.
1/18/21

Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.

Top Critical Review

“Buyer Beware”

Roberta B.
6/16/20

Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.

Reviews (4,544)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (751) post office (51) credit card (175) delivery time (254) order anything (53) shopping experience (551)
Thumbnail of user aaliyahr4
1 review
6 helpful votes
January 14th, 2020

I love NewChic! While sure some things can be a bit on the higher end of the spectrum, you can certainly find great deals...

Thumbnail of user pogh
1 review
0 helpful votes
February 4th, 2021

Home & electronic items are very very expensive & the shipping fee is much more expensive. Shirts & dresses are really big like they are made for curvy people. XS or UK 2 is like UK 14 & the material is usually polyester like board shorts. Their shipping fee also increases when you add even one item much more if you add items from different categories (like 2 shorts shipping is $12 then you add a small floor mat the shipping becomes $48 then add a plate holder the shipping becomes $72. This is not a joke. See for yourself

Tip for consumers:
the shipping takes more than a month & when the item is out of stock they wont show in the site or app but that's the reason why they cant ship your order because they are waiting for the items to be replenished & it could take months & when you dont contact their customer service your order will never arrive

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Pog h. We're sorry to see this! We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price. The shipping cost varies, mainly due to package size and shipping address. Our system calculates that for you during checkout. So you could see that before payment. Hey, our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html

We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.If you need help, please contact us by email at vipservice@newchic.com along with your order number.

Thumbnail of user vs184
1 review
5 helpful votes
April 30th, 2020

Took a month to get it and clothes don't look anything like website, does not state it is coming from China, which I never would have ordered it. I am trying to return all that I ordered and no one is calling me back or emailing me back. They are saying they will take returns within 30 days but it takes a month to get the stuff

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, V S. We're sorry to see this! Items shipped from Newchic can be returned within 30 days of receipt of shipment and full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html As the product you have received does not meet the information on the product page, please contact us with the details of the issue by email to vipservice@newchic.com.

Thumbnail of user stephaniea1278
3 reviews
1 helpful vote
October 21st, 2022

Love the quality and cater to small business as well. Nice that you can order small quantities, we are return customers!

Thumbnail of user mircear2
1 review
0 helpful votes
November 9th, 2022
Verified purchase

I also have a little history

I placed an order for a shirt and a pair of pants on 01.10, unfortunately they were not in stock and I did not receive the immediate information that these, or as I found out later, one of the products is not in stock, and To be honest, I don't understand why the products that are not in stock at the moment appear on the website, anyway, let's say, as it was my first order, I didn't know that before ordering you have to verify that the product is in stock, which I think absurd, and as a first buyer the situation is very confusing, let's get over it anyway, and so, a month had to pass after which Sami split the order and deliver it in separate deliveries, as a delivery term of 15-20 days and as a rule after placing the order for 48 hours to be delivered, the one I already have 9 days and it shows me that it is in process, for the second order, having weekly discussions and promising that the stocks will be fulfilled in the following days and so on another 3 weeks have passed ini, after which I already lost my patience and asked for it to be changed, and I still have 2 more weeks in which still nothing happens.
When asked what the solution to this problem will be, the offer is a 20% discount on the next purchase, which will certainly not be available again.
The idea of ​​ordering can be clothes for a specific event or for some wardrobe changes, maybe due to the outside season, but when you receive a simple order of a shirt and some pants, in periods of approximately 3 months, you certainly don't want to do it again shopping.
So as not to tell the client that it is a short story, my account, attached is the number of the entire order.
P.S. Besides all this, I hope that the quality is appropriate for the price, because if not, I will be even more upset.

Thumbnail of user cliftonm38
1 review
10 helpful votes
March 1st, 2021
Verified purchase
• Updated review

My first experience with NewChic turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.

Sadly I returned to buy some 10 or 15 white o-neck t-shirts, 100% cotton, but there aren't any. I am still looking elsewhere.

The website is user friendly, and prices are below average, so I'll keep returning whenever I need something.

Reason I chose this business:

I was looking for a pair of waterproof trousers, I stumbled on this site, the price looked unbeatable, and here we are!

Reason I chose this product:

It met all the criteria I was after: waterproof, durable, warm, elastic, with lots of pockets.

Value
Shipping
Quality
Easy to navigate website and speedy automated checkout
January 2nd, 2021
Verified site experience
• Previous review
Thumbnail of user robertab145
1 review
0 helpful votes
June 16th, 2020

Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, Roberta B. Sorry to know about the unpleasant experience. It is normal that the logistic company does not update the exact information on regular basis. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html, since your order has been shipped out. We'd like to take a closer look at this and assist you accordingly if the order could not be delivered in time, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hello Roberta B. We are very sorry for the delay of your parcel logistics due to the irregular update of the logistics company and the impact of customs, weather, epidemic and other reasons. We sincerely hope you can contact us through email: vipservice@newchic.com, we do our best to provide you with a solution.

Thumbnail of user annemariem37
1 review
3 helpful votes
January 5th, 2021
Verified purchase
• Updated review

Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hoped the UK sizing I've chosen will be correct, which it was. Much quicker delivery than I expected, so really pleased.

Reason I chose this business:

Different choice of products, which seemed good value for money

Reason I chose this product:

Loved the unusual style of clothing, and especially the choice of colours.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Anne-Marie M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Such a lot of choice, which is not a bad thing, but...
December 4th, 2020
Verified site experience
• Previous review

Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hope the UK sizing I've chosen will be correct.

Thumbnail of user suem725
1 review
0 helpful votes
March 18th, 2021
Verified purchase

I would like to say, that I was disappointed about the situation, that prices were first in CHF and at the end invoice in EUR (which I did not realize until I did see my credit card invoice). Also the delivery costs are very high and on top of that I also received an invoice for customs. I know that most probably for the delivery and customs it's not something that you can change. But the prices should either be in CHF or EUR (not both). Thanks and best regards.

I have been contacted by chat on your homepage. A very nice lady answered all my questions.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear
Sue M. To select your preferred language and currency, please check the information below.
For Newchic's mobile website, please tap the menu button on top of the website, and it looks like 3 bars.

For Newchic App, please go to "Account" and then tap the gear icon which is at the top of the right corner.

For Newchic website, please move your mouse on the top side menu.

If you need help, please contact us by email at vipservice@newchic.com along with your order number.

Thumbnail of user oa11
1 review
0 helpful votes
January 26th, 2021
Verified purchase

In my viewpoint it's very good, however, there is a big broblem with delivery. It takes a long time to receive the package.

Service
Value
Shipping
Quality
Thumbnail of user michaelm5202
1 review
0 helpful votes
August 15th, 2020

It took over 50 days for the delivery. I will never buy from newchic. Newchic should close shop and stop annoying the paying customer. Learn from Amazon. You business won't last. That is why I told all my friends not to buy from newchic. Sorry.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, Michael M., we're sorry to hear this! We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method: https://www.newchic.com/shipping-methods-hc160.html, which is also showed on the checkout page. However, the shipping time might be delayed due to unavoidable situations during the international transportation. For any further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Thanks!

Thumbnail of user juditu1
1 review
0 helpful votes
February 18th, 2021
Verified purchase
• Updated review

I was not allowed to cnacel anymore when I viewed the shipping options. I didn't receive information about my delivery from NewChic, only advertisements which I'd never asked for.

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Judit U.If you do not want to receive advertising information, you can contact our customer service to cancel. Failure to receive the order logistics information may be because the order is out of stock, so no delivery results in no logistics information. If you have any questions next time, you can contact customer service in time and we will do our best to help you.If you need help, please contact us by email at vipservice@newchic.com along with your order number.

I was not allowed to cnacel anymore when I viewed the...
January 7th, 2021
Verified site experience
• Previous review

I was not allowed to cnacel anymore when I viewed the shipping options.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferp2443
1 review
1 helpful vote
September 26th, 2022
Verified purchase

I purchased the cutest pair of Socofy pumps. I bought them to go with a retro style dress for a wedding. The shoes were gorgeous, exactly as pictured right down to colour and details, and VERY well made! First time I wore them, I wore them comfortably all day long without blisters or sore feet. One of the best pair of shoes I have ever owned! They are my favourite shoes and would definitely purchase this brand of shoes from Newchic again. Very pleased with this experience!

Thumbnail of user catherineb390
1 review
0 helpful votes
June 9th, 2020

This is a great site for great prices... BUT u never get your order. DO NOT
TRUST THEM!
Terrible customer service. Been waiting month for my package and when they contact you they are of no help

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, Catherine B. Sorry to know about the unpleasant experience you've had with your recent orders. Usually the package will be delivered on time based on the shipping method from the shipping date, except some unexpected circumstances during the international transportation. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hello Catherine B., we are sorry that we did not reply to your message and solve your problem in time. Due to the delay caused by many uncontrollable reasons in logistics and transportation, this is also something we have been solving as soon as possible. We hope to get your understanding and contact us through this email: vipservice@newchic.com We will provide you with a satisfactory solution as soon as possible.

Thumbnail of user gailb760
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

DO NOT TRUST THIS COMPANY. Turns out the green dress was discontinued. Instead of informing me so I could cancel the order, they grabbed a dress similar to what I order in another color thinking I would be good with it. Not even the same dress. They refuse to make it right. Offered to give me a $12 credit and i get to keep the ugly blue dress.In order to get a refund I have to ship dress back at my own expense.

Tip for consumers:
Do not trust what you see in the pictures. Do not trust they will send you what you ordered.

Products used:
None. Dress is made of cheap fabric, wrong color and not what I ordered

Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for placing the order on Newchic. We are sorry for the inconvenience caused.

Items usually will be delivered in the same color which you selected at the time of placing the order. We stand behind the quality of our products and item material info is available right from the description on the product page.

Please be rest assured that there are guaranteed after-sales services. Who bears the postage of the return, varies from the different return conditions. Learn more about the return issues at https://www.newchic.com/help_center/return-faq169.html

Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at vipservice@newchic.com with more details. We will provide you with a reasonable solution.

Best regards,
Newchic Team

Thumbnail of user teving1
1 review
2 helpful votes
January 27th, 2020

Super friendly and helpful Customer Services! I really enjoy shopping here. It's a nice Site, Good Design, and I always seem to find exactly what I want.

Thumbnail of user natec72
1 review
1 helpful vote
February 22nd, 2021
Verified purchase

Paying $13 for "expedited shipping" on an in stock item that takes 3 to 4 weeks to get to the destination is unacceptable. Especially for a gift. I see from research after my purchase that I am not the only customer to experience this. The completely inoperable "24/7 live chat" is a joke to make this look like a responsive company. This was my first and will be my last purchase from NewChic. Buyers Beware!

Reason I chose this business:

Desired the item I purchased for a gift.

Reason I chose this product:

Fit the bill for my need

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Nate C.,

Thank you for choosing Newchic and we apologize for any inconvenience caused.

Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.

In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com

Thank you for your support.

Best regards,
Newchic Team

Thumbnail of user joser825
1 review
1 helpful vote
February 3rd, 2021
Verified purchase

I need this present for my daughter before Christmas. I received it today. 2 weeks after her birthday

Reason I chose this business:

The add said 5 business day delivery.
YOU LIED. YOU ARE UN F,. CHINA

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Jose R. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.

Thumbnail of user edwardl774
1 review
0 helpful votes
September 12th, 2022
Verified purchase

Would not recommend. My order was due to be dispatched over a month ago. The website shows no update and I've had no communication from the company. Disappointing.

Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Customer,

We receive your disappointment.

Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.

Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.

If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!

Thumbnail of user fredg365
1 review
0 helpful votes
September 14th, 2022
Verified purchase

Received my shirts after 2 weeks, quality for 2 of them could bet better, I found them less nice than on picture.
Overall good experience, cheap and quick enough

Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Customer,

We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers.

If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.

Newchic Team

Thumbnail of user shonat3
1 review
0 helpful votes
August 21st, 2020

I ordered size 12 pants and received XL. I figure XL could fit anyone from size 14-20. The crotch is 15 inches long and there's enough fabric to encase an elephant. Why list sizes if you have no intention of trying to fit them even remotely.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi Shona T., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please drop us the order number with details at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.

Thumbnail of user kevins1932
1 review
0 helpful votes
September 8th, 2021
Verified purchase
• Updated review

Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.

Reason I chose this business:

They offer a stylish and different fashion choice to most in the UK

Reason I chose this product:

They look good

Quality
Didn't realise postage and package was so expensive...
September 15th, 2021
Verified site experience
• Previous review

Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ec313
1 review
0 helpful votes
February 1st, 2021
Verified purchase

Took a month to get to me even though i paid for priority shopping and the shirt quality sucks

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Hi E C. Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture.

Usually the package will be delivered on time. But in some rare cases, the delivery may be subject to slight delays due to complicated freight release or customs clearance procedures. These are beyond our control, we hope for your kind understanding.

If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com

Thumbnail of user debbiec642
1 review
0 helpful votes
March 13th, 2021
Verified purchase

Ordering was easy, and sizing spot on. I love my new clothes items. Delivery was a bit slow, but mail everywhere has been crazy with covid.

Reason I chose this business:

Because I liked the look of the clothes and wanted ot give them a go.

Reason I chose this product:

I liked the style and the colour.

Value
Shipping
Quality
Thumbnail of user rudlind
1 review
0 helpful votes
April 16th, 2021
Verified purchase

Veste très jolie mais les finitions reste vraiment à désirer. Il y avait aussi un défaut de fabrication... un trou pour mal placé pour un bouton qui a été posé ailleurs! J'ai tout reparé et fini moi même, mais en magasiin je n'aurai pas acheté cet article.

Reason I chose this business:

Vetements très attractifs et prix raisonables

Reason I chose this product:

Evidement. La photo été tres jolie!

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.

If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com

Best regards,
Newchic Team

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From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping

Company Representative

Thumbnail of user rebeccal10
Katherine L.

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2.6
4,544 reviews
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