Dear Eloise N.,
Sorry for the inconvenience. About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.

In your case, to protect the customer privacy, please contact our after-sale customer services as below.
1. Go to " contact us " or the below link to email the after-sale customer service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service
Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-hc162.html
Thank you.