Hi, bob g. Thanks for placing the order. Here is the return policy. Claim period: Within 14 days from the date you received the item.
https://m.newchic.com/help_center
Or
https://www.newchic.com/return-and-refund-hc162.html You can get the details from here.

If you want to return items, please contact the after-sale customer service before returning any item. There we have specific technical staffs to help you solve your problem. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
StepsEmail our Customer Service Upload your product picture/video and describe the problem Customer Service confirms Choose your solution plan
Customer Service response time: within 24 hours
Thanks.